Good selection of products, the ordering process was quick and easy and the shipment was quick. I’ll be ordering from them again. Highly recommend this company.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Mehr ansehen
Unternehmen hat geantwortet
Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Mehr ansehen
Unternehmen hat geantwortet
I purchased their Aegis Legend 5 Kit for my mom. It's the 6th Geekvape product we've purchased for her. Immediately the product wouldn't stay together. Customer service said they warranty the consumab... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Kontaktinformationen
Vereinigte Staaten
- store@geekvape.com
- store.geekvape.com
3,4
Akzeptabel
313 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Poor service
Order was placed on October 9th , wasn’t even shipped until I emailed to inquire about my order on October 28 th. No email response just a confirmation later during the day to show product shipped. Poor customer service
28. Oktober 2025
Antwort von Store Geekvape
Hi there,
We very much understand how you feel. But what you ordered is a pre-order product, which is a product that needs to wait, and it is also explained on our website.
Lied and said shops front US warehouse…
Lied and said shops from US warehouse and its coming from China! Lies!!!!
30. Oktober 2025
Antwort von Store Geekvape
Hi there,
Your package was shipped from our USA warehouse, please check the shipping info: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919134882782
Always get what I order
Always get what I order. Updates for shipping and delivery are provided. Only minus is I seem to get much junk email after each order. Not sure where it comes from.
27. Oktober 2025
Antwort von Store Geekvape
Thanks for your feedback, could you please send the junk email screenshot to store@geekvape.com for our reference?
Same shit:(
Same shit:(, my order still hasn't shipped for 8 days They sure take your money before it ships still waiting for tracking # or anything wtf :( Stay away !!!!!
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Store Geekvape
Hi there,
Could you please provide us with relevant screenshots and the order number to store@geekvape.com or geekvapestore@gmail.com, so that we can check the order info for you.
i sent 3 emails trying to get a status…
i sent 3 emails trying to get a status on my order, nothing, so i tried to cancel my order nothing. Worst online shopping experience to date. not only did they ignore my correspondence, they are now ignoring me trying to get this bullshit shipped back. that i didnt want, and cancelled
28. Oktober 2025
Antwort von Store Geekvape
Dear,
Could you please tell us which department you contacted previously? We only received your email today.
We’d like to inform you that your order has been split into two packages for shipment:
Package 1:
• Items Included:
￮ Z Series Coil - Z0.15 ohm XM(70-85W) / USA Warehouse*1
￮ Z Series Coil - Z0.4 ohm(60-70W) / USA Warehouse*1
￮ Aegis Legend 3 Kit - Silver-200W / USA Warehouse*1
• Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990324919114898480
Package 2:
• Item Included:
￮ Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse*1
• Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133805997
Are you not wanting the glass anymore? We can refund you $5.7 and send the glass to you.
I still have not received my order
I still have not received my order, it's been over 2 weeks where is it?
28. Oktober 2025
Antwort von Store Geekvape
Hi there,
Your package has been delivered, please check the shipping info: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990324919116090868
My order from you takes weeks or even a…
My order from you takes weeks or even a month to arrive — the delay is really frustrating.
28. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
WENAX M1 Cartridge Pod - 0.8ohm(14-16W) / Normal Version 4pcs/Pack / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 29th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133814111
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
I still have not received my order
I still have not received my order. It’s been over a month.
28. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 30, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133806185
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
I never received my order.That was…
I never received my order.That was placed on october third.No, one has gotten back to me.I've sent emails and made phone calls and you have my money
28. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 29th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://www.gofoexpress.com/tracking.html?searchID=GFUS01016005180674#trackFluid
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 29th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133808790
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Aegis Legend 5
I decided to order the Aegis Legend 5 kit in red. After almost two weeks I messaged asking where my order was. I got a response that the color i chose was out of stock and wouldn't be available another 2 months . I didn't get an email letting me know of this, I didn't see a warning during check out, and I didn't see a warning on the website. I feel this is highly unprofessional of any company. After chatting I was able to get another color instead of red but by the time I get it, 3 weeks will have passed. I ordered this because of retarted Wisconsins new vape laws, I cannot just pop in and get a new vape mod when my last one broke. Thanks for depriving me of nicotine for 3 weeks.
27. Oktober 2025
Antwort von Store Geekvape
Dear customer,
We are so sorry for your experience.
https://store.geekvape.com/pages/shipping-handing
Orders without pre-order products: will be shipped within 2 business days.
Orders with pre-order products: The whole order will be shipped together with the stock by default, if you want to prioritize the products in stock, please contact customer service to split the order for you and pay the split order fee of $5.
Done with this business
I have made several purchases with Geekvape and all went well ...until this time. I made (and prepaid) an order and it has been over 3 weeks and I still have not received my order.
...but they want me to make a review? well, i would rather pay what amounts to about the same at my local vape?smoke shop than wait a month to receive my order.
28. Oktober 2025
Antwort von Store Geekvape
Dear,
Could you please let us know which department you previously contacted with? We only received your email today.
We’d like to inform you that your order has been split into two packages for shipment:
Package 1:
• Items Included:
￮ Z Series Coil - Z0.15 ohm XM(70-85W) / USA Warehouse*1
￮ Z Series Coil - Z0.4 ohm(60-70W) / USA Warehouse*1
￮ Aegis Legend 3 Kit - Silver-200W / USA Warehouse*1
• Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990324919114898480
Package 2:
• Item Included:
￮ Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse*1
• Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133805997
I ordered a simple bubble glass and…
I ordered a simple bubble glass and I've been waiting a month to receive it.. way too long with no communication.
28. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 29th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133806642
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Dookie customer service
I tried to cancel order multiple times and they just started shipping it yesterday so no stars of i could. I will never deal with geekvape through the online store again. I will go through the 3rd party smoke shops. At least there is can get ahold of a party
28. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Aegis Legend 5 Kit - Carbon Black / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 28th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9214490324919133813848
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133813848
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Thanks Geekvape!
I have always had great success when ordering from Geekvape! They always meet my needs without delay!
24. Oktober 2025
Antwort von Store Geekvape
Thanks for your love!
Long wait...no comunication
It's been been two months on my pre order...and It says it's shipped..But the shipping co. doesn't have any info of the shipment or it's location.... customer service is closed during the times I'm available to contact them
23. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Aegis Legend 5 Kit - Carbon Black / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 28th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9214490324919133813848
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133813848
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Excellent customer service is what's up!!
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was offered another color for the same device, no extra fees or anything like that. Now, I'm expecting my device to arrive this coming Tuesday!! 10/28/25!!
✨🖤Thanks, Geekvape!!🖤✨
23. Oktober 2025
Antwort von Store Geekvape
Hi there! So glad we could help with your pre-order and adjust the color for you. Enjoy your device arriving on 10/28—thanks for choosing Geekvape! 😊
Lied to by customer support
So, I got an email stating my items were shipped. The tracking number provided is invalid. I contacted support about it and they stated that my items were pre ordered…which means they will ship at a later date as clearly marked on their website. That was not the case, matter of fact, I got the items I did because they were marked as available. The initial item I wanted was marked as pre order and that is why I had passed on it. The review is a 1 star not because I had to wait for a pre order, rather because my money was taken and now I’m being lied to. That’s not cool at all and I do not think I will do business with geekvape again to be honest…you know, because I have the integrity to be honest unlike geekvape. Update. They said ups delivered my order, but I never got it. Signature was supposed to be provided upon delivery and the proof of delivery did not have my order any signature for that matter and the picture was a blurry one of the front of my house. I tell the support team that, and they stand by UPS’s proof of delivery saying that it was in my mailbox….which it wasn’t the proof of delivery does not reflect it, and no signature collected at delivery. So now I’m out my money and I got no order….this site is a scam at best….i wished I put it on my credit card so I could dispute it….that would be my advice if you decide to order from here. I’m gonna dispute it with my bank but that is a pain in the rear when it’s on the debit card. Never will use them again. They did ship my product but UPS stole it and they don’t seem to care, because they got paid. Customer service for this company is pure garbage.
21. Oktober 2025
Never received my order
Never received my order, no notification for over 20 business days.
17. Oktober 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.