Good selection of products, the ordering process was quick and easy and the shipment was quick. I’ll be ordering from them again. Highly recommend this company.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Mehr ansehen
Unternehmen hat geantwortet
Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Mehr ansehen
Unternehmen hat geantwortet
I purchased their Aegis Legend 5 Kit for my mom. It's the 6th Geekvape product we've purchased for her. Immediately the product wouldn't stay together. Customer service said they warranty the consumab... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Kontaktinformationen
Vereinigte Staaten
- store@geekvape.com
- store.geekvape.com
3,4
Akzeptabel
313 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Blowing hot syrup to my lips
Blowing hot syrup to my lips. I've tried everything. I cant get close. It's extremely hot and burns my lips. I can't use it. I've tried everything. Why is it blowing and not allowing me to draw. It's worthless. Very unhappy with this product and, at this point I think it's dangerous.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the inconvenience you've experienced. To expedite your after-sales request, kindly share:
Required Information
Media Evidence
•📸 Photos/Videos: Clear visuals of the issue (e.g., damaged product, missing parts)
•📝 Order Number: #[Insert Your Order Number]
Please email materials to store@geekvape.com (to prioritize your case).
Next Steps
•Our team will review within 24 hours of receipt.
•For urgent cases, reply to this email with "URGENT" in the subject line.
Thank you for helping us serve you better.
Good selection of products
Good selection of products, the ordering process was quick and easy and the shipment was quick. I’ll be ordering from them again. Highly recommend this company.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Store Geekvape
Thank you so much for your kind words and recommendation! We're delighted to hear you had a smooth ordering and shipping experience. Looking forward to assisting you with your next order! 😊
Good prices and quick delivery.
Good prices and quick delivery.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Store Geekvape
Glad to hear you’re happy with the prices and delivery! Let me know if you need any help with your Geekvape device or order. 😊
Everything went excellent
Everything went excellent. The package was not damaged at all and arrived rather quickly.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Store Geekvape
Thank you for sharing your positive experience! If you have any questions or need support with your Geekvape product, I'm here to help. 😊
Would not honor there warranty because…
Would not honor there warranty because I’m in Canada
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Store Geekvape
For detailed and professional support, please contact our after-sales department directly:
•Email: support@geekvape.com
•Live Chat: Contact Support
Our after-sales team will be happy to provide you with the necessary assistance.
Thank you for choosing Geekvape. If you have any further questions, feel free to reach out.
Take care and have a great day!
I purchased their Aegis Legend 5 Kit…
I purchased their Aegis Legend 5 Kit for my mom. It's the 6th Geekvape product we've purchased for her. Immediately the product wouldn't stay together. Customer service said they warranty the consumables you use with the vape tank for 90 days. The Aegis unit they provide zero warranty for. That makes no sense. So I asked the employee do you really provide no care that your product sucks? He says the owner has chosen to not warranty the product itself because it's only 35 bucks to replace and it's cheap Chinese products. That's got to be the biggest load of #### I've heard from a business ever.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Store Geekvape
For detailed and professional support, please contact our after-sales department directly:
•Email: support@geekvape.com
•Live Chat: Contact Support
Our after-sales team will be happy to provide you with the necessary assistance.
Thank you for choosing Geekvape. If you have any further questions, feel free to reach out.
Take care and have a great day!
Good products
Easy shopping.Items generally in stock.Fast shipping.Just wish shipping was free!
2. Juli 2026
Antwort von Store Geekvape
Thank you for your feedback! We’re glad you find shopping easy and our stock and shipping fast. We appreciate your suggestion.
I love the geekvape products and the…
I love the geekvape products and the customer service the company provides is 100% amazing. I will continue to purchase from Geekvape directly for many years into the future!
28. Oktober 2025
Antwort von Store Geekvape
Hi there! We’re so glad you love our products and service. Thank you for your support, we can’t wait to keep bringing you great experiences for years to come!
Antwort von Store Geekvape
Thank you so much for loving Geek Vape! We’re super glad you enjoy our products. Feel free to hit us up anytime if you need help later.
No support for a stolen package bought…
No support for a stolen package bought package insurance not delivered yet
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Store Geekvape
Hi there! So sorry for the stolen package. We originally shipped your order as scheduled, but your package was stolen mid-transit. Normally, the recipient should contact the logistics carrier to file a compensation claim for this incident. To save your time, however, we have already arranged a reshipment for you several days ago. Did you not receive our previous email regarding this?
Below are the key shipping details:
Order Update
✅ Status: Shipped via GOFO ⏳ Estimated Timeline:
Tracking Updates: Available within 1–2 business days.
Delivery Window: 3–5 business days. (Please note that occasional delivery delays may occur due to weekends, long-distance transportation, peak shipping seasons, sorting errors, adverse weather, wildfires and other unforeseen factors.)
Next Steps You can monitor your package's progress on the GOFO Tracking Portal using the link below:
https://www.gofo.com/us/track?searchID=GFUS01063632263360
Thank you for your patience and support.
"In Stock" order changed to "Pre-Order"
I placed an order for a product that was in stock, and shipping from the USA warehouse. Five days have passed, so I emailed them for an update, and now the website says "Pre-Order". I have emailed them to send whatever color they have in stock or refund me. I will update the review when I hear from them.
UPDATE: I received an email saying that the product I ordered was a "New Item" which was NOT true, and that it would be shipped in 1-2 business days. It's now been 5 days, and the tracking number only says "Pre-Shipment information received, awaiting item"
I would bet my left foot that they're waiting for a shipment from China to their warehouse, then shipping it to me. The item is NOT a new item, and the website said "IN STOCK AT USA WAREHOUSE"
It's now been 10 days since I placed this order, and the item hasn't even shipped yet. The worst part is that by them creating a shipping label without actually shipping the item, they effectively trapped me into a situation where I can't even asked for a refund, or to cancel the order because by their definition, the item has technically been "shipped"
DO NOT ORDER FROM THIS COMPANY!
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Store Geekvape
Dear Customer,
Could you please provide the following information:
Relevant screenshots related to your issue (e.g., order confirmation, payment receipt, or error messages).
Order identification: The name or email address used when placing the order.
Payment verification: The last four digits of the bank card used for the order.
We sincerely apologize for any confusion caused by our product labeling.
To clarify:
"In Stock" Icon: This generally indicates items available in our UK warehouse or other colors/models of the same series.
Accurate Status: The status shown at the time of purchase is only the accurate indicator.
"Pre-order": The item is currently out of stock.
"Add to Cart": The specific product you selected is in stock.
For our shipping policy, please visit: https://store.geekvape.com/pages/shipping-handing
Great device
I was a little disappointed that it didn’t include batteries, but the device is pretty amazing 🤩. I still need to learn its features, and I need to find a juice that I like.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Store Geekvape
Thank you for your feedback!
Regarding Batteries: As stated in our product listing, the Aegis Legend 5 kit does not come with batteries included.
Specification: External Dual 18650 batteries (not included).
Purchase: We do not sell batteries directly, but they are readily available for purchase locally or online.
Important Note: Please ensure the batteries have a flat top (flat surface on both ends). This is required to ensure the battery door closes properly.
Regarding E-liquids: The Aegis Legend 5 is compatible with a variety of e-liquids, including both freebase and salt nicotine options.😊
Antwort von Store Geekvape
Glad to hear you're enjoying the new tank and the fast shipping! If you need any help or have questions about your Geekvape products, feel free to ask. 😊
Shipped on time received package with…
Shipped on time received package with no issues
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Store Geekvape
Hi there! So glad your package arrived on time and in great condition. Thanks for your positive feedback—we truly appreciate it! Have a wonderful day!
This is a AAAA store!
This is a AAAA store!! When I ordered my devices, I didn't think about the "pre-order " taking a month to get here. I emailed Geekvape about it taking so long. They quickly replied and offered me one that was in stock. Different model, but better model. Didn't even charge me for the difference!! I am telling you, ORDER FROM THEM!!
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Store Geekvape
Thank you for your kind words! We're thrilled to hear we could assist you. Enjoy your new device and feel free to reach out anytime!
Fast and easy to order got everything I…
Fast and easy to order got everything I ordered and got here on time
2. März 2026
Antwort von Store Geekvape
Hi there! So glad to hear your order was fast, easy, and arrived on time. Thanks for choosing us—we hope to serve you again soon!
Super happy
I've made a couple purchases from geek vape and have been pleased with my service, accuracy of my orders and shipping speed. Thanks for everything! I'll keep shopping here!!
16. Mai 2026
Antwort von Store Geekvape
Hi there! Thanks for your kind review and continued support. We're thrilled you're happy with our service, orders, and shipping. Can't wait to serve you again soon!
It’s worth the wait
Of course the product took some time to be sent out but for it to come directly from the manufacturer and not from a third party distributor was an added benefit
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Store Geekvape
Thank you for your feedback! We're glad you appreciated the direct manufacturer shipping. We'll work on improving delivery speed. Enjoy your product!
Didn’t take as long to get my order as…
Didn’t take as long to get my order as I had expected. Had it in about a week. Also my next order, I mistakenly ordered the wrong coils and they were able to fix it before mailing it out.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Store Geekvape
Hi there! So glad your order arrived faster than expected and we could fix the coil mix-up. Thanks for your support—hope you love your items! 😊
Antwort von Store Geekvape
Hi there! So glad to hear you love it! Your satisfaction means a lot to us. Thanks for choosing us, and hope to serve you again soon!
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