Staysure Expat Travel Insurance Bewertungen 

Talk about weaponized incompetence. Be prepared to be transferred again and again. Took me 6 hours to get a hold of someone that could tell me what ER I could go to that would be covered.

Now I've been fighting for three months to get them to pay the bill. I can't even find someone that will take responsibility for my policy. Meanwhile the bill is about to go to collections. I'm afraid this will end with me having to take them to small claims court and my credit getting wrecked. Avoid this company at all costs.

Such an easy experience.
2nd time to use this company

Having tried several travel insurance agents, I found stay sure the most helpful. Will definitely recommend them.

Simple to fill the form in just so easy thanks 😊 🙏

I purchased my Insurance from this company as was very useful knowing that I was able to declare a health issue I now have since falling and fracturing my ankle whilst visiting the uk. So well taken care of , and being honest and straightforward being able to talk to a human. Used them again this year.

The entry of information is relatively straightforward.
The cover is not straightforward and must be carefully investigated.
The prices are high.

i looked at several travel insurances, Staysure Expat Travel Insurance came up with the best price and policy as far as could see. The site was very easy to use and quick

Easy to negotiate with clear questions

It was straightforward to use the site and book a policy with Staysure.

'Pay Now' is a mess. For a start you display Amex payment, but your system refuses to accept it. Just SAY Amex is not accepted and then we will know up front. Then I had to present my Visa card several times before it went through. That was via my card reader. I first tried the one time code method, but where was it sent? Not by email and not by phone??

Very competitive prices and only relevant questions asked

Very easy to navigate through the website. Simplicity itself. The quote was roughly 50 percent less than other insurance companies, So well done Staysure. Roughly 215 Euro to cover 9 days in Canada and my wife has a pre existing medical condition. 10 out of 10.

I have used Staysure several times to cover foreign travel, but never made a claim until a recent trip to Malaysia. Unfortunately, on arrival in Kuala Lumpur my wife's suitcase was not on the flight. It was eventually delivered to our hotel 3 days later during which time my wife had to purchase a few basic items amounting to approximately £100. As our policy included delayed baggage, we assumed that Staysure would handle the case simply and quickly, hopefully reflecting the speed with which they took the premium.
Nothing could be further from the truth.
The claim form with supporting documents was sent to Staysure at a UK address on 19.05.2026.
With no reply and following several reminders, I was contacted by Expat Customer Support on 15.06.2026 requesting all the details again. Five more emails followed, assuring that the matter was being dealt with, the final one on 27.06.2026, once more with the assurance "that your claim has been escalated for further review".
And still no reply.
Like many, I have used Staysure for many years believing they are a trusted, professional company, which they appear to be until you actually ask them to do the very thing you pay significant amounts for.

I would give 5/5 but some of the medical questions are a little unclear. A quick phone call sorted out the issues.

I found this website easy to navigate, this is the third time we have used Staysure

This was such a great website to use. Really clear and helpful explanations. I liked the way it kept all my information when I moved off the page. It seems like very good value for money.

The website is clear and easy to use. Documentation is thorough without being invasive. Documentation was easy to fill in. The cost of insurance is competitive, even with a preexisting medical condition! The option of yearly insurance was great value also. I was only looking for medical insurance when I started but the insurance is comprehensive including things like loss or theft of possessions. I will update if I need to use the policy at any time. But first impressions are great.

Very easy to use web site got what I needed quickly & efficiently

Very easy to follow on line. Very competitive quote