Statesman Appliances Bewertungen 

My statesman washing machine is about ten years old went into the kitchen this morning and the glass door must have shattered in the night glass every where around £24 for a new glass

I bought a Statesman FWM0714 washing machine in May 2020 from a local retailer. I have been very satisfied with it until it died on me two weeks ago. The problem was the heating element which was completely gunked up with limescale and fluff (which had stuck to the limescale). I cannot understand why this has happened as I use a water softner tablet in every wash. The fluff filter is not doing its job, letting fluff onto the heating element. I am 81, live alone and only use the machine twice a week at most. I have had many machines over the years (Hotpoints) and have never come across this problem before, neither has anyone I know who use a variety of brands. I am very disappointed that the heating element has only lasted for 3 years and I have been landed with a bill for £141.19.

We bought a Statesman cooker a few days ago. Everything seems to be working fine. Only complaint is the oven temperature markings. They go up in 50's. Most baking is done at 180° so setting the right temperature for a cake is guesswork. What would it have taken to calibrate the dial like most other ovens are? If I had noticed this in the shop I wouldn't have bought it.

Shocking customer service, my job broke after only 10 months and they are refusing me the warranty saying it could be due to my maintenance of the job but not willing to come out and check.

In process of going through the ombudsmen

Absolutely loved my Mother's Day gift ~ Statesman Air Fryer it is such a good and effective appliance.

Have a statesman washing machine for over a year, I don't think I have ever had clean clothes out of it, always have black/grey greasy marks on white things (gunky and it kind of scratches off) and white soap marks on dark things, even with extra rinse every single time from first use. I just put up with it but honestly, not fit for purpose.

Bought a statesman double oven in April. I was rather worried after I read the reviews bit it was too late as it was bought and installed . But I have to say I'm not overly disappointed, it works fine, and does the job . Christmas day I used to bottom oven for the 2nd or 3rd time only as I always use the top oven , living alone I don't cook large amounts . My sister arrived so a delicious roast was in the bottom oven . I saw puddles of water on the floor under the oven and laid a towel down to absorb . I was worried about slipping so I emailed statesman about my concerns . Within 5 days I received an email and a phone call from them and an engineer was asked to visit me on 3rd January. Simon was so nice , explained I didn't have a cooling fan , hence the puddles , he said he would order a new seal for me , but didn't think it would stop the puddles . Today 5th January I received a phone call from Nia who explained the warranty was out for a new seal and I would have to pay for the actual seal and they would fit it . I am unable to pay for this unfortunately. Simon did say he didn't think anything was wrong with the seal already fitted previously . So I think fitting a new seal at my own cost wouldn't change the situation. I wonder how families get on using the fan oven , do they suffer puddles of water daily cooking for numbers .?

I have asked Nia to keep me informed of the above issue and also report back to Statesman the puddle issue. I wanted to add a review because of the customer service from Statesman who really did act very fast and professionally even though sadly the issue hasn't been rectified . I guess next time I do a delicious roast I will have to lay a towel at on the floor below the oven . Thankyou Nia and Simon for your excellent support

Sue Mabbs

Update 20th January 2023

I would like to add that I do think the puddle issue possibly is a fault overlooked by Statesman that needs to be rectified . I used the bottom fan oven to cook a fish pie yesterday and yes once again the puddles were back , a towel had to be put down on the floor pushed up against the oven to absorb the water because it could have been a disaster waiting to happen on the wet floor . The oven wasn't full , just a dish with the pie in . If anyone from Statesman does read this I would really like an explanation of the problem because I don't feel it should be overlooked .

Susan Mabbs

UPDATE 27th January 2023

I have just received a phone call from Nia from Statesman and am so impressed with her customer service and care , she was concerned for me when reading my previous update about the puddles she and their directors are sending me a new cooker and they are going to investigate the problem . Nia said she will get everything arranged and all I have to do is wait for a phone call .

I think you have to agree this is excellent customer service and can't be faulted . Thankyou Nia for your thoughtfulness and excellent customer care. I appreciate it very much

We bought a statesman electric cooker July 2020 and a week before Christmas 2020 the heater element failed and after a lot of calls, somebody arrived Christmas Eve to fix it! It then went again December 2021, my husband ended up buying and fitting the piece himself and yet again today 16th December 2022 it’s failed again! We have now got to run around trying to find the part again!
I will definitely think twice about buying another Statesman product… 3 heating elements in 2.5 years!!
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Further to my review, the company have contacted us and provided a solution, much appreciated for swift response and great customer service

Statesman Appliances - Oven

I would not recommend Statesman Appliances as a reliable product/service, my original oven failed within a few weeks of purchase.

Several weeks later they agreed to send out a component they could then not source, eventually they agreed to replace the oven.

Much to my disappointment this oven also had no working igniter on arrival, whilst having attended Midland Chandlers where I originally purchased this product from they appeared to be in disbelief of my experience.
Having gone to demonstrate one of their display ovens this also had a failed igniter much to their embarrassment, I was then supplied with another product in working order.

Eight months later this ovens igniter also failed, after further delays of several weeks and discussions between Midland Chandlers and Statesman they eventually replaced the faulty component.

I did advise Statesman I have little hope this component will last based on my previous experiences, I did ask if this product should be recalled where I was affectively advised not.

Following a closure call today the call handler was advised of my experiences where an apology was given, I was then advised "oh as your product is now a year old it is now out of warranty".

I feel this is unacceptable where I have little hope it will last, based on this I will not be doing business with Statesman in the foreseeable future.

I have shared this experience for others to make an informed decision before purchasing a Statesman product, this firm in my view is awful where I would not recommend their products or customer care.

I wish I give them 0 stars . They products are bad.
The staff are totally rude and not helpful.

DO NOT PURCHASE

I bought by phone a milk tray to my fridge and it was sent a flat tray which after instructions I sent back in order to get the refund.
Now, almost 2 months phoning, sending and receiving emails and I have not received the refund. Sent now all these information to my credit card company which I hope can help me with that. This company or is disorganised or dishonest. I will avoid buying anything related with them in the future, especially by phone. Just added more worries in my life. I fully regret the moment I got in touch with them.

Appalling product, appalling company. In the early Covid emergency phase I bought 2 freezers; a Beko and, unfortunately, a Statesman. As it was high demand in the crisis, Statesman and their retailer graciously bumped the price up by around 35% - taking it to the same level as the admittedly far superior Beko model (its price was unchanged). The contrast is extraordinary.
The Beko is far more comfortable to use, much better storage, far more stylish, quieter and far better energy efficiency - both cost £400.
The Statesman TF170LW is a very basic, ugly and dated freezer with minimal features and ices up regularly.
Additionally, the door handle broke in the first 2 days - it would have been replaced (free) but i didn't need it so didn't ask for one until the warranty was now due to expire - Statesman's pompous, curt staff said I should have read the small print and reported it within 6 months... but they might, might, be able to give me a discount on the price... £45.00 for a cheap plastic handle! This same problem has been raised by other reviews too - but absolutely no concern for their product quality, customer service or their brand image.
The Beko has never had a single problem - it's like a 21st century product versus a 1970s relic, as is their customer service.
I'll ensure that as many friends, neighbours etc as poss avoid this appalling brand.

Great value for money, with 2 years warranty !!

I brought an under counter silver fridge with icebox at the end of October 2020. It was a new kitchen and didn't get fitted until just before Christmas 2020.
In July the handle of the freezer snapped upon opening. It is only me in the house and I am not heavy handed.
I contacted Statesman CS believing it had a 12 month guarantee. Apparently if you read the small print, the doors and handles are only guaranteed for 6 months from purchase, who knew! So I tried to buy a new door. This has proved impossible. I still email them occasionally hoping that a door may appear/have arrived in stock but so far no luck. The fridge itself is fine but the overflowing stuck ice box isn't ideal and is frankly a waste of space!

bought a oven.my supplier perfect in installing.then i get a extended warranty.and have to register the oven.you can do this over the phone plus any repairs,but nobody answers, you then go on line to fill in warranty .takes 15 minutes to fill in. then you are instructed to wait, after 10 minutes you are asked if you want more warranty.at a cost.then you press your finished, i doubt there will be a second year warranty.i have ready other revues,it seems this is not an english solid company, but cowboys

I bought a statement washing machine, its dreadful,
I had a Hotpoint for ten years, wonderful.
I just cant understand, I put it on a quick wash, nothing happened for a while, when the cycle ended, the clothes were still soaking wet!!!

Do not a Statesman appliance. Their after service and customer care is diabolical. I would not even give them one star!!!

I lacerated both hands by brushing them over the door badge and when I complained to Statesman Customer Services they twisted what I told them and said it was my fault as I should have had the faulty badge repaired. Impossible as I did not know it was faulty.

I checked with my local supplier and saw that new fridge/freezers had a clear tape over the name badge so I asked why. I was told it was to prevent snagging so Statesman know they are dangerous.

I purchased an LPG Cooker for my narrowboat. I have lived aboard for over 20 years and this is the 3rd cooker I have had. It is fairly simple to install, you connect the gas pipe to the rear of the cooker. I have done this three time and each time, including this one the cooker has passed it’s BSS Safety test. After about 3 months of service I started to have a problem with the oven, after using a high temperature to start, and then turning the temperature down, the oven would turn itself off. Just yesterday the igniter stop working. On the model the I have, the igniter is powered by a AA battery. I changed the battery and it still would not work. I decided to call customer service after I read in the instruction manual that the oven cut off problem might be related to the thermocouple.
The customer service agent was very positive and after I explained the problem, she asked who had installed the cooker. I explained that I had installed the cooker. She then asked if I was certified in LPG installations and I admitted that I was not a certified LPG engineer.
I was then told that “we record all of our calls and you have just admitted that you installed the cooker and that you are not certified, therefore you have invalidated your warranty and there is nothing we can do to help you.” I had a bit of a chuckle over this statement. I then said the two parts of the oven that have failed, have nothing to do with the gas pipe that I connected to the cooker. Both of the failed components do not even touch the gas connect pipe on the cooker. At this point she said she would put me on hold and check with a colleague. After being on hold for about a minute, she came back and said it did not matter that the failed components had nothing to do with the gas connection, my warranty was invalid and they would not provide any service under warranty. I then asked how could I get it fixed. She suggested I call a gas engineer. I asked them if a recommended gas engineer they were happy with inspects the cooker and determines that the installation is fine and that the failed components are indeed bad, would they then repair the cooker under warranty. In a very positive voice she replied, no because you have voided your warranty.

I then confirmed with her that the only way I could get the cooker repaired was to pay for it myself. I asked her if the company had any trained engineers in my area that I could call and she happily took my post code and looked them up. She then said, well we have two in your area, but I do not think they are certified for gas work. I told her not to bother any more.
At this point, I had had enough. At no time during the call did she take any of my personal details or even check to see if I had registered my warranty. My wife suggested I put a review on Trust Pilot. I now wish I had read the other Trust Pilot reviews before I purchased the cooker. My mistake. I will inform the boat yard that I have used for 25 years what has happened and hopefully they will discontinue stocking Statesman.

Purchased a Statesman XT6-1230W on a recommendation, we were looking for a hot/cold fill machine to replace a Hotpoint WM54 which finally gave up the ghost after many years faultless service. The Statesman is the worst machine I have ever come across. The hot/cold fill facility is a joke it barely uses the hot water at all, apparently it has an 'A' rating, this must be based on water conservation as it barely draws sufficient water to wet the washing let alone wash it! We have had to resort to using a hose to fill the machine via the drawer to get enough water into it to wash anything. The 'A' rating is obviously not established from use of electricity as instead of using hot water from the hot water supply, of which we have ample, insists on filling it with cold water and then using horrendous amounts of electricity to heat it up! It then takes about three hours to do a wash, in between which time you have to constantly attend it to ensure there is enough water in the drum to wash the clothes, and not just wash, every time the machine does a rinse, there we stand injecting a couple of gallons of water via a hose! Labour saving device!! I think not, I think that there should be some provision under the trades description act. PS I only gave it one star as I was unable to give anything less!