I had requested a refund of credit on my account via webchat and was asked to submit a new meter reading . Once I had done this the agent put a reminder on the account to process the refund when the n... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am moving tariff to a day night tariff which requires a meter switch. SSE meter switch team booked me in to have a meter switch with NIE meter team. On the day noone arrived. After a number of back... Mehr ansehen
Fantastic. Spoke with kayleigh from the sse airtricity digital team and she was able to resolve my issue very quickly. I had noticed i entered the incorrect meter reading and she was very thorough an... Mehr ansehen
Unternehmen hat geantwortet
Had a great year with SSE, when I did leave for another provider, my new provider in error, stopped my supply with SSE too early (few days) so I was charged the early cancellation fee. I spoke with a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über SSE Airtricity
Vom Unternehmen geschrieben
SSE Airtricity powers homes across Ireland with cleaner, greener energy. We offer great-value electricity and gas plans, plus home energy upgrades like insulation, solar panels, heat pumps, and EV chargers through our One Stop Shop. Our customers enjoy exclusive perks with SSE Reward and smarter energy management with EnergiHub, helping them save while supporting a greener future.
Northern Ireland
Switch NowRepublic of Ireland
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Kontaktinformationen
SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688, Vereinigtes Königreich
- sseairtricity.com
Switch Now
4,5
Hervorragend
2509 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service
Great customer service, extremely flexible and very approachable.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Jose,
Thank you for your wonderful feedback! We’re delighted to hear you experienced great customer service and found our team flexible and approachable. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
Horrible company that just exists to…
Horrible company that just exists to rip off customers
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi David,
Thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience with our service. Your satisfaction is important to us, and we'd like to help resolve any issues you're facing. Please reach out to our customer service team so we can assist you further and improve your experience. Thank you for giving us the opportunity to make things right.
Kind regards,
Kayleigh.
Eniola was so helpful even when I gave…
Eniola was so helpful even when I gave an incorrect detail. Help was much appreciated.
James
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi.
Thank you for your lovely feedback! We’re so pleased to hear that Eniola was able to help and support you. We’ll be sure to pass your kind words on to Eniola!
Kind regards,
Kayleigh.
I was forced to become an SSE customer…
I was forced to become an SSE customer when I moved into a property they supplied. I immediately emailed them with the information needed to open a temporary account while I switched away. They took over two weeks to respond, only to tell me I had to register online or over the phone.
I registered online, then received an email from my new supplier telling me SSE had objected to the switch. This forced me to spend another 45 minutes on the phone registering again. At no point did anyone explain why they had objected or why the online registration had failed.
They also insisted on personal information, including a telephone number, without explaining why it was necessary to open an account. Demanding this information without demonstrating a need for it goes against basic data protection principles. I asked to speak to someone senior about this and was promised a callback within ten days—which, of course, required me to give them a telephone number. I eventually gave in and supplied the details simply so I could continue the switch and get away from this absolutely shambolic company.
The whole experience is entirely consistent with my previous dealings with SSE in England. I would advise anyone to avoid this company and push back against corporate overreach and unnecessary collection of personal data.
SSE are the poster child for the failings of privatisation and putting shareholder returns above customer service. The public deserve far better from a company supplying an essential service.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi JC,
Thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience with our service. Your satisfaction is important to us, and we'd like to help resolve any issues you're facing. Please reach out to our customer service team so we can assist you further and improve your experience. Thank you for giving us the opportunity to make things right.
Kind regards,
Kayleigh.
Chat support
Although they answered my questions via chat support, it took a long time to get a response because they kept asking me to confirm the account holder's details—even after I had just sent that information three times.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Alef,
Thank you for your feedback. We’re pleased that our chat support team was able to answer your questions, although we’re sorry to hear that the process took longer than expected. We appreciate your patience and will take your comments on board.
Kind regards,
Kayleigh.
Human experience was perfect you're AI…
Human experience was perfect you're AI appalling, AI never answered a question given 2 opportunities put typically in front of each statement I don't care about the typical I want to know about my account if I'm the one reaching out.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Anton,
Thank you for your honest feedback. We’re pleased to hear that your experience with our team was positive, but we’re sorry that our AI support didn’t provide the answers you needed. We understand how frustrating it can be when you’re trying to get specific information about your account, and we appreciate you taking the time to share your experience.
Kind regards,
Kayleigh.
Eniola explained everything clearly
Eniola explained everything clearly. Thank you!”
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Minu,
Thank you so much for your kind feedback! We’re delighted to hear that Eniola explained everything clearly and made your experience a positive one. We truly appreciate you taking the time to share your review!
Kind regards,
Kayleigh.
Very responsive and knowledgeable
Very responsive and knowledgeable
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Joe,
Thank you for your kind feedback! We’re delighted to hear that you found our service responsive and knowledgeable. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
Customer service
Customer service from Muhammad, was helpful and provided all information needed.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Catherine,
Thank you for your kind feedback! We’re delighted to hear that Muhammad was helpful and provided you with all the information you needed. We’ll be sure to pass on your lovely comments to him. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
Antwort von SSE Airtricity
Hi Sai,
Thank you for your positive feedback! We’re pleased to hear you received good service. We really appreciate you taking the time to share your experience with us!
Kind regards,
Kayleigh.
I needed to change my name with SSE on…
I needed to change my name with SSE on their system. I changed my name because of gender reasons and everyone was so fantastic, I can’t remember the name of the person who helped me but she was so kind, so respectful and she got it changed extremely seamlessly. I honestly couldn’t have had a better experience.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Ailsa,
Thank you so much for sharing your experience with us. We’re delighted to hear that our team treated you with such kindness and respect and made the process of changing your name as smooth and seamless as possible. We’ll be sure to share your lovely feedback with the team. Thank you for choosing SSE!
Kind regards,
Kayleigh.
Cheap company good communication i will…
Cheap company good communication i will be back in 12 months when my electric ireland new customer rate has finished!
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Una,
Thank you for your positive feedback! We’re delighted to hear you’ve been happy with our pricing and communication. We really appreciate your custom and look forward to welcoming you back in the future!
Kind regards,
Kayleigh.
Direct Debit Mandate
Quick response and processing speed.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Yuki,
Thank you for your feedback! We’re pleased to hear you were happy with the quick response and efficient processing. We really appreciate you taking the time to share your experience with us!
Kind regards,
Kayleigh.
Very helpful and patient customer care…
Very helpful and patient customer care agents.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Sarah,
Thank you for your kind feedback! We’re delighted to hear that our customer care team was helpful and patient. We really appreciate you taking the time to share your experience.
Kind regards,
Kayleigh.
Bad advice from their customer service
Asked for advice regarding whether or not I needed to move an outdoor gas meter prior to building work, was told by their customer agent this would not be necessary because many of their customers have internal meters. I got my boiler serviced a while later and the technician had to shut off my gas on the spot as it was unsafe, SSE airtricity have refused to accept culpability for their untrained customer agent giving bad advice laying the blame at myself for not contacting Phoenix gas despite no indication that this would be necessary, apparently it's my fault as a software developer for not knowing gas safe regulations.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi ,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
£40 exit fees
Hi. A month ago I decide change electricity provider from SSE to BudgetEnergy. BudgetEnergy assured me that would be smooth and pleasant switch between companies. After 2 weeks SSE sent me last bill with extra £40 exit fees. When I try argue with this, SSE said they can not do anything with this, Budget said this is not his problem. I was with SSE 15 years and always pay bills in full on time. SSE don't care about customers. BudgetEnergy also. Regards. Martin
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Marcin,
We are sorry that your experience at SSE Airtricity didn’t match your expectations. We would love to know more, so that we can deliver a better experience next time. We have requested your contact information and a member of our team will reach out directly.
Kind regards,
Kayleigh
Nicolas was extremely helpful and quick…
Nicolas was extremely helpful and quick to assist with my complex request.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Kathleen,
Thank you for your wonderful feedback! We’re so pleased to hear that Nikolas was able to assist you quickly and effectively with your complex request. We’ll be sure to share your kind words with him!
Kind regards,
Kayleigh.
Contacted SSE Airtricity with a login issue
Contacted SSE Airtricity with a login problem to the app and the website. I received help from an actual agent (Nikolas) via chat within two minutes and he resolved the problem within two minutes. Excellent service.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Sean,
Thank you for your fantastic feedback! We’re delighted to hear that Nikolas was able to respond so quickly and resolve your login issue efficiently. We’ll be sure to pass on your kind words to him. We really appreciate you taking the time to share your experience!
Kind regards,
Kayleigh.
Problems can surface anywhere
Problems can surface anywhere, through no fault of anyone - it's how they are dealt with that's important- SSE dealt with my issue thoroughly and professionally with a successful outcome. No complaints from me - top marks from me 👏
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi PJ,
Thank you so much for your fantastic feedback! We’re delighted to hear that your issue was handled thoroughly and professionally, and that we could achieve a successful outcome for you. We really appreciate your kind words and your support!
Kind regards,
Kayleigh.
Fast response
Fast response, concise questions and resolved issue quickly. Excellent service
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von SSE Airtricity
Hi Frank,
Thank you for your fantastic feedback! We’re delighted to hear that your issue was resolved quickly and efficiently. We really appreciate your kind words and support!
Kind rgeards,
Kayleigh.
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