My somewhat stubborn Belgium Malinois picked up on it pretty quickly but took the 3rd level of warning to get his attention. Now he pays close attention to the first and second level of warning rarely... Mehr ansehen
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Das sagen Bewerter
Right after purchasing my first collar the Nova series came out and I had to send it back and pay more to upgrade. I should have been notified the Nova was about to drop so I didn't have to go through... Mehr ansehen
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Great customer service. One of my collars was lost and was replaced at no charge. Love the notifications when a dog is breaching and quickly updated when dog is back. I love instantly being able to se... Mehr ansehen
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Collar frequently zaps dog when dog is nowhere near the GPS fence. Tracking shows dog well inside the fence and collar still zaps him sometimes. We have contacted Spot-On about this several times wi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance. At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data. Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone. Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.
SpotOn’s Five Star Guarantee
Try it. Love it. Or Return it.
SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you.
This includes:
[90 Days Returns] The lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you.
[Accident Forgiveness]
Dogs are dogs and accidents can happen. We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found.
[Free Dog Training]
Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer.
[1 Year Warranty]
Covers manufacturing defects.
[Support] SpotOn is a recognized Certified Customer Experience Provider by the Customer Service Institute of America and each representative is a Certified Customer Experience Professional. Support is available 7 days a week by phone, live web chat, email, and more.
Kontaktinformationen
Manchester, Vereinigte Staaten
- 1.603.488.1504 or 1.833.952.1960 (toll free)
- support@spotonfence.com
- spotonfence.com
4,1
Gut
947 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
The fences are hard to construct
The fences are hard to construct. Therefore it does jot correct the dog in the appropriate time. He gets a running start to get thru. O have it set on 14 of static correction. He comes thru inspite of the fence.
30. Juli 2026
Antwort von SpotOn Fence
We are sorry to hear you are having trouble creating a fence, and we'd be happy to help with setup and training if needed. If you need assistance or have general questions, please contact our technical customer support team 7 days a week at support@Spotonfence.com or call 603-488-1504 M-F from 8 am to 5 pm EST and Saturdays 9 am to 12 pm EST.
SpotOn has been extremely supportive…
SpotOn has been extremely supportive thru out our process. Some bugs needed to be worked out because our dog is a jumper but we are good now.
The only issue I have is that the tracking mode is delayed too long for a dog like ours. He is a Weimaraner and is so quick that the tracker is too slow to be very effective. I will give it some more time but if I feel it is not doing the job for him, I will just cancel my subscription. Now that my dog is trained and everything seems to be working as I expected, we thank SpotOn for giving us piece of mind.
30. August 2026
Antwort von SpotOn Fence
Thank you for sharing your feedback and review. If you would like us to look into your cellular connection and ensure everything is working as intended, please reach back out to us, and we will be happy to assist. As a reminder, for tracking and notifications to work reliably, both your phone and collar must maintain a strong cellular connection.
great customer service
29. Juli 2026
Antwort von SpotOn Fence
Thank you for your support and review of the SpotOn collar
Antwort von SpotOn Fence
Thank you for your review. We are proud to provide an attentive support team, and we are glad to hear that your experience so far has met that expectation. Should you need assistance in the future, the team is here for you every step of the way.
There are often times when the collars…
There are often times when the collars make alerts in the safe zone. It is very confusing for the dogs.
27. Juli 2026
Antwort von SpotOn Fence
Thank you for your review. The reason you are receiving false corrections from within the home zone could be caused by multiple factors, such as your landscape/terrain, the material and pitch of your roof, or a Home zone that is too tight to the home and needs to be expanded. We would love to troubleshoot and learn more about your specific situation, so please reach out to support. You can contact our support team at supoprt@spotonfence.com or call 603-488-1504 M-F from 8 am to 5 pm and Saturday 9 am to 12 pm EST. We look forward to hearing from you and resolving the issues.
Antwort von SpotOn Fence
Thank you for your review and feedback on the SpotOn collar.
The drifting is way too much
The drifting is way too much, leaves my dog questioning his boundaries
28. Juli 2026
Antwort von SpotOn Fence
Thank you for sharing your experience and review. We’re sorry to hear that the boundary movement has left your dog feeling uncertain. We understand how important consistency is when you’re trusting SpotOn to help keep your dog safe.
Because SpotOn uses GPS technology, some natural GPS drift is expected. With our Nova Edition, we observe 3–6 feet of drift. However, if you’re experiencing more than expected or it’s affecting your dog’s confidence with their boundaries, we want to help. There are several factors that can influence GPS performance, and our Support team would be happy to troubleshoot your system with you and work toward a resolution.
Please email us at support@spotonfence.com (available 7 days a week) or call 603-488-1504 Monday–Friday, 8 AM–5 PM, or Saturday, 9 AM–12 PM EST. We look forward to speaking with you and helping your dog live a life unleashed.
Love the Collar wish the Battery lasted longer
Love the Collar! And I love that it has no go zones! My only wish is that the battery lasted longer as our dog is outside full time. Customer Service is great as we had an issue with our collar and they quickly replaced it.
7. Juli 2026
Antwort von SpotOn Fence
Thank you for the review and feedback. We are always looking for ways to optimize the collar and extend battery life, and we hope to improve the collar's average runtime in the future.
We never heard back from anyone.
28. Juli 2026
Antwort von SpotOn Fence
Hi Miranda, we’re sorry you initially had trouble getting a response. I found a call you made to our support team yesterday, and we’re glad you were able to connect with them and that they could help you set up a Home Zone. We appreciate the opportunity to help! If you need additional assistance or have questions, please don't hesitate to reach back out in the future.
Would be five stars if there were…
Would be five stars if there were smaller prongs that don’t stick out quite as far. My young boxer doesn’t have much hair on her neck and it gets sore easy from wearing the collar. Also I wish it had the option of a remote for training purposes. But the collar definitely keeps her in the yard and safe!
28. Juli 2026
Antwort von SpotOn Fence
Thank you for the review and feedback. Fitment plays a big role in your dog's collar comfort. To help prevent pressure sores, we reccomned being able to fit two fingers between the collar and your dog's neck. We can also provide a set of comfort wing pads that may help prevent sores from recurring. Please reach out to us when you are available so we can better understand your unique situation. You can contact the team by email at support@spotonfence.com or call 603-488-1504 M-F from 8 am to 5 pm EST and Saturdays 9 am to 12 pm EST.
Constant connection issues
Constant connection issues. Does not maintain boundaries as drawn. Very inconsistent. Would highly NOT recommend.
24. Juli 2026
Antwort von SpotOn Fence
We are so sorry to hear you are having connection issues, and we'd love to learn more so we can help resolve them. We are unable to locate your account in our system and would reccomned reaching out to support. You can reach the team by email at support@spotonfence.com or call 603-488-1504. We look forward to hearing from you and resolving any issues you may be facing.
We have had Spot-On collar for a few…
We have had Spot-On collar for a few years now , it first we did have a few problems , I did give a five star rating because Spot-On was very easy and very fast to correct or compensate when we did have a problem .. Spot on has worked fantastic on keeping our Pyrenees safe and in his boundaries .
3. Juli 2026
Antwort von SpotOn Fence
We are so happy to hear you have been a long-time customer and are loving the experience thus far. We are so happy to give your dog the freedom to roam while giving you peace of mind. Thank you for the review.
Antwort von SpotOn Fence
We are sorry to hear that you are frustrated, and we would love to learn more about your specific situation and how we can help improve your overall experience. Please contact us at your earliest convenience so we can sort through and answer any questions you may have. Contact the team by email 7 days a week at support@spotonfence.com or call 603-488-1504 M-F from 8 am to 5 pm EST and Saturdays 9 am to 12 pm EST.
Nothing better for hyper dogs
I decided to wait for 2 months to test it with my 2 dogs. It worked perfectly! My dogs learned their boundaries quickly. It beat paying $23,000 for a privacy fence. Well worth the money. Thank you for a great product which actually works!
3. September 2026
Antwort von SpotOn Fence
Thank you for the review. In the future, should any questions or concerns arise, please don't hesitate to reach out. We hope your dogs are enjoying every moment of their newfound freedom.
Refund
Continued support all the time. After 2 months it was clear this was not going to work for us. There was zero difficulty in getting a refund.
23. Juli 2026
Antwort von SpotOn Fence
While it may not have worked out this time, we hope you consider SpotOn in the future should your circumstances change. Thank you for the review.
Antwort von SpotOn Fence
We are so happy to hear that you're enjoying your SpotOn collar. Thank you for the review.
Works SpotOn
Works SpotOn! Very pleased with your product. Our young German Shepherd would chase anything that moved down the road , or across a field. Now he is content too watch safely from our property. Thank you!
1. Juli 2026
Antwort von SpotOn Fence
This is wonderful to hear! Thank you for your review and for trusting us to help keep your dog contained within your property. Should you ever need assistance or just have a few questions, please don't hesitate to reachout.
The collar works great 95% of the time
The collar works great 95% of the time. It occasionally will go off while he’s on the porch which scares him.
The collar is bulky- wish it was smaller.
Would have given it 5 stars except for those two reasons. We tried the Halo collar and the drift was too much and returned it.
30. Juni 2026
Antwort von SpotOn Fence
Thank you for your review and feedback on the SpotOn collar. The unit may be giving off false corrections while your dog is on the porch because the satellite signal is reflecting off the building and landing near or outside the fence line. If you haven't already, we reccomned adding a Home Zone over the house and giving a five-foot buffer on all sides to accommodate GPS drift. If you still are experiencing frequent false corrections with a Home Zone enabled, please reachout to the support team so we can investigate the issue further with you.
Somehow after weeks of training
Somehow after weeks of training, this happened. My dog wandered into the fence and got shocked. The dog did not know what to do. She just stood there yelping until I could drag her away. When I checked the ap, the shock level had moved to 26 (how in the world did that happen?). Now my dog is completely freaked out by the collar and won't leave my side when outside.
30. Juni 2026
Antwort von SpotOn Fence
Thank you for sharing your experience and feedback. We’re very sorry to hear about what happened with Brookie and understand how upsetting it must have been to see her become frightened of the collar after this experience.
I was able to locate Brookie’s collar and review the account history. Our records show that the static correction level was changed from 14 to 26 on July 20, 2026, at 10:22 a.m. EST. The level was then changed back to 15 on July 23, 2026, at 8:35 p.m. EST.
Because these adjustments are recorded in the account history, we want to better understand what may have caused the change. If you or anyone with access to the account did not make these adjustments, please reach out to our support team so we can investigate this further and help determine what happened.
Our team can be reached at support@spotonfence.com or 603-488-1504. Phone support is available Monday–Friday, 8 a.m.–5 p.m. EST, and Saturday, 9 a.m.–12 p.m. EST.
We’d appreciate the opportunity to look into this with you and help get Brookie and your family back to feeling comfortable with SpotOn.
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