SpinTel Bewertungen 308

Used them for 5 years and never had a problem. Until now. Lost WiFi connection and called customer service and they told me it was because of a faulty simcard. I have wireless sim wifi. Received the simcard and still couldn't connect. Called back and they said the modem needs replacing. Ordered replacement modem 4 days ago via express post and they havent even processed my order yet. They said to expect another 3-5 business days for it to be processed which means I will be nearly two weeks without any service. Absolute joke and pathetic.Canceling my service and going elsewhere. Not good enough at all.

I don't understand why the ratings are so bad. I used to use TPG, but switched earlier this year, and I'm very satisfied. With the six-month discount, and the price is $5 cheaper atm, and the speeds are excellent. As for customer service, I guess and understand it's because they're a new company and may be understaffed. However, I think it's better than TPG(from service reception), which promised me to replace the NBN modem for new subscribers and it didn't come so I call repeatedly 3 times like as the answer always shifted the responsibility to nbn and nbn shifted tpg again. Wouldn't it be better to wait and resolve your issue?

They charged me twice for the deposit and kept making me go round in circles asking for the same information repeatedly. The Sim was ordered on Dec 1st and 9 days later it has still not arrived. Do not recommend.

I would never recommend Spintel to anyone! We signed up to the $70 per month internet plan but was charged $90+ each time. We called every month to query the amount and was met with excuses and the worst customer service. We moved back to Belong and haven’t had an issue since. Don’t waste your time!

I signed up with SpinTel recently, and honestly, the experience hasn’t been great. The technicians who came to connect my service were at my place for six hours trying to get everything set up. They worked hard, but it was a long and exhausting process.

I tried to finally connect properly today, and I couldn’t get anywhere near the 500 Mbps speed I’m paying for — I was only getting around 50 Mbps. When I called customer support, I was told it was a limitation of my router. I asked if they could provide a new router at no extra cost (given the issues), but they refused.

What really disappointed me was how quickly the phone call with the technician ended. It felt rushed, like I wasn’t a priority at all, and I was left without a proper solution.

At this point, I’m disconnecting the service entirely. My mobile hotspot is actually faster and far more reliable than what I experienced here.

Pathetic customer service. I made phone contact with customer support and intended to sign up to their 1000/50 internet deal during Black Friday.. My name and contact details were taken and the promise of a follow up call was made. Between 9 and 12. No contact made. I sent them a message on WhatsApp which was very detailed after ringing and waiting an extended period of time. Again, no one from Spintel replied.

🚨 Avoid Spintel! They charged me for a month plus without providing any internet service at all.

They should close their company. Fake reviews on another website.

Spintel will not look after you if have been a loyal customer. And If they advertise bundle prices then its a lie. Tried to bundle my mobile to my NBN plan I already had with them and they wanted to charge me full price. This isn't the first time I have asked for a deal either. Their customer service is woeful...

No access to customer service and no access to my online account.

I would give it zero stars if possible. Their ability to send a repairman to fix my landline is non-existant. 3 weeks and 30-40 emails later my phoneline is still out of order. I have never experienced such incompetence in my life. Have now lodged a complaint with the Ombudsman whom I hope will rattle their chain and get some action. Totally never go near spintel

I signed up the Spintel 250/25M plan in Jun with a "life time discount of 9.95aud", so my monthly cost is $80. Singtel sent me a confirmation email after my registration. Post the NBN speed boost, my speed became 500/50M although NBN Co. has announced that 250/25M should be automatically upgraded to 750/50M. I thought it might take Spintel longer to boost my speed to 750/50M so I didn't follow up with them.

Then two weeks later, it came an email saying that my plan cost will increasing by $5 per month starting from the next billing cycle, while I was still on 500/50M.

I rang up the Spintel for clarification. The technical support lady on the line was quite rude and she was either lying on purpose or she doesn't know what she was talking about.

She firstly said that it was up to the NBN Co. to decide what speed tier I should be after the speed boost. So it was NBN Co. who decided that my NBN connection can only achieve a max speed of 500/50M, that's why I was only boosted to 500/50M. I told her that I have the "fiber to premise" connection so I'm certain my connection can sustain a higher speed. Then she started saying that I signed up on 500/50M back in Jun so I wasn't entitled to a speed boost. I told her that I have the confirmation email and the past bills from Spintel all stated that my signed up deal was 250/25M and I can forward them to her. She kept saying that's not true according to the "system". After that, she somehow changed her tone saying, "what's past is past!" and she offered her "help" to boost my speed to 750/50M since I have been with them since Jun, at no extra cost as the current 750/50M speed tier also costs $80. I asked if that's the promotion cost and would that cost stay unchanged in the future, she refused to confirm it. After I confirmed that I'd like to boost to 750/50M, she called my back a moment later saying that I would lost my "life time dicount"...

I would not mind if it was Spintel's own decision not to pass on the NBN speed boost (250/25 to 750/50) in full. It has the right to make its own business decision. I would move on to find a better deal if that's the case. But apparently Sinptel is not honest about their activity and treated the customers without respect, they just think can charge higher fees without telling the clients the truth of not passing on the full NBN Co. speed boost.

It's not a decent business model. Also, this specific technical support representative definitely needs a proper training, hope that's not the same for the other support representatives.

Repairs in my area to local NBN resulted in no wifi for over 6 weeks - but when l asked Spintel for help or if I can suspend payments until service returned , answer was no. Extremely unhelpful and would not inform me if I would geta refund on period without NBN access and couldn't suspend monthly payments without cancelling my subscription. I cancelled my subscription. Don't be fooled by their canstar rating - canstar obviously didn't need to resolve any problems. Keep away from this company

Pretty sure Spintel is a straight up scam. Had no many issues with unexplained extra fees and when I tried to increase the speed they charged me an increased price but never provided the new speed - multiple speed checks and modem resets to no avail. I have since changed providers and the speed increased immediately so I know it's not a problem with my modem. Scam. Don't trust the good reviews.

Shithouse service. Always dropping out. Sucks for gaming. Wouldn't use again. Even at the better plan it still sucks balls. Don't get.

When signed for the service after the first payment they store the card details and by default charge you as direct debit , no option to pay on your own, even after switching service to other provider, still been charged for a month without using there service, totally things out of your hands when you signed with them.
Luckily I just noticed that I am being charged for the spin tell for the net package which already been switched to another provider.
After calling them still got charged and different time when you leave them.
I wonder how many people might be being charged without they know, since they put you on direct debit just simply changing providers won’t stop the payment.

Every month I need to get payment extensions for my bills and my service is always sent to be suspended every month for not paying the bill on time yet it is always paid in full..Im always having issues when I was an old customer I never had any issues
But this time I do

Once I pay

I have received a first bill for a new plan which was significantly higher than expected due to double charges. I requested to review the bill and double charge was removed. However, some other unjustified extra charges still there. Paid $5 more than it should be. Not happy with that.

Automated email saying churn request was raised against my account. I attempted to inform twice and their support chat was down both days I tried to notify it was not me. Service ended up cancelled, and I was without internet for a day. Eventually I got in contact and they got the service up and running again, but this is where things get worse. Even after submitting evidence that a fault on their chat resulted in me having no way to dispute the churn request, and their support agreeing I was not in the wrong, they charged me extra. Around 50% more than my bill should’ve been (for one less day of service too?!?!) It took contacting them 4 times to get this resolved, and their sneaky sales person tried to upgrading my package, selling it as a gesture of good will. They failed to mention I would lose my lifetime discount if I accepted this gesture of good will. They do not know how to make amends when then mess up. On top of that, they then upgraded me to the incorrect package as part of the free nbn rollout upgrade, and refuse to upgrade me further unless I give up the lifetime discount. It’s not worth the hassle dealing with this company

Internet constantly dropping out and speeds maybe half of what plan was, even at off peak periods. Do not waste your time.