SpinTel Bewertungen 308

Terrible service and even worse technical support. Paid for 500/50Mbps and was only getting testing speeds between 5-50Mbps. Wasn't modem, everytime I called technical support they wouldn't be able to help resolve the issue and told me they would have to look into this matter further. Anywhere from 2 to 7 days later I would receive a message stating that the matter is resolved and case log closed (nothing was fixed). I then decided to cancel my service to the date I had already paid to due to all the frustration and they cancelled it early and informed me they couldn't do anything about it, as they notified NBN when to cancel and they cut it off early. Have never had any NBN problems with other providers.
Would NOT recommend Spintel to people!!
Stay away from Spintel company.

I want people to read reviews from other sites before connecting to their services

I had an order and I cancelled it but they still connected to my NBN anyway so that leads to us having no internet at all

To connect to the same NBN port, you have to wait for 5-6 hours before connecting to another provider.

First of all it was illegal second of all I didn’t receive any apologies. We are busy trying sort it out for days. Please don’t do this to anyone else.

Also when I was trying to cancel the plan, the guy I talked to for only maybe a minute asked me to do a review which took me a lot longer than what he spent to help me.

Please read reviews.

I was a customer with this company for over a year, not a missed payment once and I cancelled my service as my business was closing. My payment was missed as my credit card had been cancelled due to fraud, after 2 days of a missed payment of $28 I get a letter threatening legal action if I don't pay immediately, this was after two text messages and emails. Take a chill pill you idiots, you will get your $30.

Terrible experience with SpinTel. I changed my payment method but their system failed to process it. When they put the charge through using my old payment method, they slugged me $15. Then when I cancelled, they tried to charge me for a month's worth of service, half of which I had not used. Under consumer law, you cannot charge for services that you do not deliver if you have not already paid the account. They can only charge you for the service to date of cancellation. Treating customers as if they are a transaction rather than a client. STAY AWAY

Worst Customer Service i've ever experienced, their accounts website is useless as well. no weekend call centre? happy to take your money and not deliver. Cheap for a reason

I don't understand why Spintel got a award and 4.8 stars at Product Review when they don't deserve them, paid to get awards and high stars? I thought I would transfer from Moose to Spintel for better service how wrong I was, as they are just as bad as Moose. Even those I put in my Spintel account, my Moose account were postpaid they put in prepaid and if they make this simple mistake when I am signing up, what will they be like when I am a customer, taking $10 out for Sim card delivery fee even those I already paid it, staff claims $39 for $29 account and $10 sim card delivery fee for the 3rd time well be taken out even those I paid it etc (Zero stars)

Possibly the worst company I've ever been with. Charges me $15 per day for roaming even though no calls, or data received ever. I turn roaming off, then I can't receive text messages any longer. I try to turn it back on and it won't work until I connect it back again in Australia.
So hopefully I don't have anything come up between now and then where I have to move money and verify with a text because there's no possible way to receive texts any more. I can't believe such a company exists and is allowed to operate such a crucial service.

Dorgy service, will continue charging you even after you move away and refuse to refund when pointed out

If I could give below 1 star, I would.

I have been signed up for 3 weeks now, my modem has been “set up” for 2.5 weeks with no internet connection at all. After countless troubleshooting attempts on my own, I got requested to do the same troubleshooting by spintel every time. Response times were terrible, as were call backs. It has been a week since I requested a cancellation and full refund, despite it being illegal to have lock in. internet contracts in Victoria and Spintel are avoiding me!!

DO NOT go with Spintel. I will be going to the tech ombudsman

Horrifically bad. Speed less than a 3rd of advertised and some of the worst customer service I've ever experienced. Gaslighting me and wasting literally hours of my times over multiple days.

cheap but awful. zero service. avoid.

Absolutely the worst telco we've ever dealt with. The sales pitch is all well and good until you get to the installation component. When I first signed up, 1 month before I ended my contract with my previous telco, I had asked if I should book the NBN guy out earlier. The sales person said it's all good, and that it's usually just a couple of hours on the same day that we connect. And to save cost in connecting earlier, we should only book the NBN service connection on the day. When it came to the day of connection, NBN had advised us that they could not access the roof based on OHS reasons and that it's very common for the connection to not be made on the same day. NBN also advised us that Spintel should have provided us with a standard document from NBN on the procedure for connection and all the things that could prevent connection from going smoothly. We never received that document.
But that's not the worst part. The worst part is spending 4 hours that day on and off the phone with Spintel trying to get it sorted. Each time we spoke to someone, we were given a different set of advice and information. The last lady, Floor, went against every other information that was provided to us. Went on to say that what the sales team offered, NBN upgrade for FTTP was not supposed to be included in our sign up and wanted to cancel the original order/contract that I signed to give me a worse deal. Not only did she not try to solve the mess up from the Spintel customer service and sales team that resulted in us not having internet for 3-4 days, she also tried to downgrade what we were offered and signed up for. It was a complete joke because when I called TPG, they advised that for our residential area, FTTP was necessary for all levels of service and is included as standard. In the end, we terminated our contract with Spintel and just went with TPG. But the whole ordeal was so stressful and used up an entire day that we had planned to go to the Ekka with our son. Horrible horrible company to deal with. Do not engage!!!

Usually the service is OK but have been overcharged credit card fees of times. I always pay my bill early because the times I get paid don't coincide with my bill payment date so when I pay my bill over the phone or by the payment app in my phone I use my last bill number as they send me my bill on different dates so it's not a uniform date. One time I sent an extra 80 cents for card payment costs by mistake and they said we require 55 cents to cover the cost which I disputed with them do they refunded 55 cents instead of 80 cents. I let it go as it was only 25 cents difference. Last month my bill went up by around 4 dollars and I paid it early and forgot to add the 80 cents as the price went up and I didn't include it. They then added an extra 85 cents which should have been the card charges for the next bill. Another time I paid by phone and made a mistake of 1 cent and they sent me a reminder that 1 cent would be deducted from my bank account. Does 1 cent exist any more. I also had an outage for 2 days which technical support told me I would be compensated for but was charged for a full month. I have also emailed the complaints department regarding all of this but they can't even take the time to give me feedback about my complaint. I wouldn't even have let these small overcharges worry me but the 1 cent discrepancy and the way they have not even been bothered to take the time to answer my email regarding my complaint proves that they care more about making sure they chase 1 cent and overcharge card fees which you have to spend most of the day on the phone or messaging them continuously before they decide to refund your own money is beyond belief for me. If they have done this to me how many other customers have they done it to. It seems Spintel worries more about their takings ( bottom line) than they do about their customers. I have been in customer service all my working life and for me I always put my customers first. I think they need to realise that if you don't look after your customers they will go elsewhere as there are more providers in the same business as them and they are charging close to the same price as you can get higher rates of connection quality for. I have been with them for around 4 years now and I will be changing my provider next month as I have already paid this month. For me Spintel worry more about profit than their most valuable asset. Their customers who are (the stakeholders) in their business. If you are considering Spintel don't do it as their are other providers who realise what keeps their company going and that is us the consumer and Spintel if you are reading this review you need to rethink your business model as you are loosing me and my money will be spent where I will be treated as all customers should be. As the saying goes. Not happy Jan !!

Update, free modem with life of plan.
Not any more, in spite me showing the plan as advertised, they thought it was silly of me to bork at the increase, saying its tough for everyone, I have the text and can show it. I also have the plan details from them, and can show that too. Needless to say, I will be going else where. why can't people and businesses be decent?

So far it's been a cracker!
Best Deal online for months now.
Most time is up, infrequent drops (but do happen late at night)
Best price for the speed, which I get over average as the tower is almost in ear shot of my receiver.
Have been in contact with CS, we shall see if it made a difference when account is/when/if closed.

Wanted to cancel my service. They still charge for a full month and in writing tell you bad luck service is cancelled and no refund.

Dodgy company with a non existent helpline

minus 1 if I could do it, very poor communication with connection. I couldn't have connection for more than 1 month, I then disconnected, and I was charged for 1 more month. Paid for 2 and a half months and used 0MB . Very difficult to call/ communicate

BE AWARE OF that when you try to cancel your service at the beginning of a month, they will charge you until the end of the month WITHOUT SERIVCE PROVIDED. That's ridiculous!

To be fare 1 star is too much I wish there is 0.
I was trying to call them for 3 days in a row and everytime I spend more than Hour with no luck then they ask you if you want to get call back and you have no choice but to agree.still you will never get that call .

If you want to sign up they'll answer the phone inside of 10 minutes every time.

However, once you are an existing customer you will find it hard get through to a rep inside of 2 hours on the very best day. And trust me if they could guarantee 2 hours at this point it would be fast for them. Too much of run around to write in detail. Been repeated experiences with massive wait time frustrations

Call backs the next day (or 2) can hang up on you etc etc

Frustrating to the max to get basic communication through

Very polite, great staff once answered

Just the wait time is hideous.
Great company if they addressed this issue

Supposedly getting new staff on due to massive waits for existing clients.
We'll see

You got to look after your existing clients too. We don't have endless hours to have our blood pressure go up trying to deal with all this. IF we save a few dollars is it worth the stress?

Re: 299523. Rubbish. Hours long to get through over wrong charge. No call back. No chat responses. Phone lines and chat are not manned. Don't use them. Bet other reviews are paid or influenced. They are rubbish. Tio complaint lodged.