Online ordering was easy. When I received an email re: delivery from an unknown source I called Spaze to confirm that the email from their delivery partner was legitimate. I received 2 notices about d... Mehr ansehen
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Das sagen Bewerter
I couldn't believe how quickly our order of the Bamton sofa bed arrived. Delivery was super smooth and assembly of the sofa was relatively easy. It is the perfect size for our space and adorable. H... Mehr ansehen
Unternehmen hat geantwortet
While I have yet to receive my sofa, I cannot say enough good things about the customer service I’ve received so far. Every question or concern was handled with warmth and professionalism….rare in com... Mehr ansehen
Unternehmen hat geantwortet
The style of the Napa armless sofa bed is clean and modern but the quality is sorely lacking for the price. There's not enough cushioning so you can feel the wood under you when you sit. It is a small... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Spaze, we believe your home should adapt to your life, not the other way around. Whether you are living in a small apartment, downsizing to a cozier home, or furnishing a flexible guest room or vacation space, limited square footage often comes with big compromises. Hosting guests becomes a hassle. Everyday comfort feels out of reach. And finding furniture that fits both your style and your space? Nearly impossible. That is where Spaze comes in. We design modern, multifunctional furniture that helps you make the most of every room. From stylish sofa beds and compact sofas to space-saving tables and versatile chairs, each piece is thoughtfully built for flexibility, comfort, and real-life living. Our mission is simple: help you live comfortably and host with confidence, no matter your square footage. With over 10,000 happy customers and growing, Spaze is trusted by people who want their homes to work smarter without sacrificing design. We offer easy online shopping, fast delivery, and a supportive customer care team to help you every step of the way. Because when your space works better, you feel better. Discover why thousands have chosen Spaze to transform their homes. Live large in small spaces: with furniture that works as hard as you do.
Kontaktinformationen
Vereinigte Staaten
- 1-866-520-0755
- contact@spaze.com
- spaze.com
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Very nice and well made furniture: shipping is frustrating
My order was placed on May 5th and the only thing I have received as of May 23rd has been emails with excuses for continuing delays in the items being shipped. Calling them has resulted in promises of further delays in shipping and a refund of the shipping charges plus promises of free assembly IF I ever receive the furniture. As things stand now I probably won’t have the furniture until mid June IF EVER! And this was for furniture that was in stock at the time the order was placed!
UPDATE
The order was finally delivered on June 11th. The delivery team was polite and efficient, but quickly got out of here with no mention of assembly (that was part of the “we want to make it right”). The no assembly was no big deal as we actually wanted to do it ourselves.
As far as the assembly goes, it wasn’t too complicated (definitely NOT worth paying someone to do). The Alna chair and the Ardina sofa bed seem to be well made and were reasonably easy to assemble. They are also comfortable to sit on.
The Apollo coffee/dining table is quite sturdy and very useful as a coffee table. As far as a dining table is concerned, the lift mechanism is EXTREMELY stiff. It takes both of us to raise it, and we have to stand on the legs to hold the table down to accomplish that. Opening it up completely and refolding the top is tricky due to no way to do it without being in danger of smashing your fingers. Bottom line is it’s a great idea and concept that wasn’t very well executed and tested before marketing.
I updated my rating to 4 stars from 1 due to the quality of the product. A more accurate estimate of shipping would have been helpful.
SECOND UPDATE:
Regarding the Apollo coffee/dining table: after working with it by lifting it several times over the weekend the mechanism is beginning to be significantly less stiff and can now be opened by myself without struggling and my very petite wife (108#) is able to open it with some struggle. We expect it to continue to loosen up eventually.
1. Mai 2026
Antwort von Spaze
Thank you so much for taking the time to update your review and for upgrading your rating to 4 stars. We truly appreciate your honest feedback regarding both your delivery experience and the furniture itself.
First and foremost, we want to sincerely apologize that the complimentary white-glove assembly service was not provided by the delivery team as promised. While we are glad to hear that you found the Alna chair and Ardina sofa bed reasonably easy to assemble and comfortable, it was absolutely our responsibility to ensure that service was carried out to save you the effort. We have already processed the full refund of your shipping charges as promised to help make amends for the initial delivery delays.
We also want to thank you for your detailed feedback regarding the Apollo coffee/dining table. The transformation from coffee table to dining table should definitely not be this difficult. Our customer service team will be reaching out to you directly via email to double-check this with you.
We have taken your experience to heart, especially regarding the accuracy of our shipping estimates. Thank you again for your patience and for helping us improve. We hope you enjoy your new furniture for many years to come!
very on top of the order
very on top of the order. providing an alternative because ours was back ordered and getting delivery scheduled right away
19. Mai 2026
Antwort von Spaze
Thank you for your kind words, Julie! We're delighted that we were able to help find an alternative solution and get your delivery scheduled quickly. Providing a smooth experience, especially when an item is backordered, is always our goal.
We're excited for you to receive and enjoy your new Napa Sofa Bed, and we hope it brings both comfort and style to your home for years to come!
Thank you again for choosing Spaze Furniture.
I had a visitor and use my new chair…
I had a visitor and use my new chair sleeper. Slept well loving the appropriate support for the back. Easy to set up and does not take too much of a space when not in use. When it was delivered, I was able to unbox and assemble it in less than 20 minutes.
9. Mai 2026
Antwort von Spaze
Thank you so much for the kind words! We are thrilled to hear you had such a positive experience and that everything worked out perfectly for your needs. It is wonderful to know the process was smooth and efficient for you. We truly appreciate your support and hope you enjoy the new addition to your home for a long time to come!
Need to improve customer service
Need to improve customer service - listening to customer concerns and honestly try to address them. My delivery was to be on a certain day according to the shipper. However, they changed the date unannounced and later claimed we asked for the change. After expressing concerns to Spaze, it we did not have their support and they deferred to the shipper. We found out later they were able to deliver on a date we requested but were told, not sure by whom, to deliver the next day instead. This could have been resolved with more persistence and diligence by Spaze, and unfortunately cost me a days worth of work.
1. Mai 2026
Antwort von Spaze
Thank you for sharing your feedback, Victor. We sincerely apologize for the frustration you experienced regarding your delivery timing.
To clarify the logistics, our partnered carrier locks in specific delivery weeks for certain areas. Because they manage high-volume routes we infrequently receive orders in your specific region, they only service that route once per week for our shipments. Unfortunately, we do not have control over their scheduled routes or the days they allocate to the other companies they serve.
We advocated strongly for an earlier date on your behalf, but the carrier remained firm that they could only service the area once that week and could only provide a single scheduled date as the week approached. We ensured this date was shared with you several days in advance to help you plan, which was confirmed by you, and we are truly sorry for any conflicting information you received from the tracking details.
We never want a customer to walk away feeling unheard. We have just reached out to you via email to provide a resolution for you. We value your business and will take your comments to heart as we strive to improve our logistics moving forward. We wish you the very best with your new furniture.
A Great Overall Experience and Product
Communication was excellent. Delivery was on time and set up was great. Love the Alure two seater. Was nervous buying sight unseen and am pleased as it exceeds my expectations. A quality piece and fits perfectly in my newly renovated space.
3. Mai 2026
Antwort von Spaze
Thank you for sharing your experience, Marji! We’re really glad to hear that the Alure exceeded your expectations and fits so well in your newly renovated space. It’s especially great to know the delivery, setup, and communication all went smoothly for you, even after the initial concern of buying sight unseen. We truly appreciate your trust and are happy you’re enjoying the piece.
Delivery service a problem
Nice product, but Gigacloud--the third-party delivery service--fell short. Confirmed one delivery date, then switched to a different date without clearing the change with us, one business day before the new date. Inflexible about rescheduling--didn't offer alternatives. Spaze tried to intervene but without effect. Result was major inconvenience. In addition, driver refused to remove packing materials, even though following Spaze's instructions we had asked in advance that they do so (as paperwork indicated).
11. Mai 2026
Antwort von Spaze
Thank you for your feedback! We are glad to hear that you are happy with your Alure sofa bed.
Regarding the delivery, we’d like to provide some clarity on the scheduling. The original date was set for 5/14; however, our partnered carrier subsequently canceled the route for that day, which was notified days before the original scheduled date.
The carrier then coordinated an earlier delivery date of 5/11. They proceeded with this update after confirmation was received from your wife that her sister, who lives in the same building, would be available to sign for the delivery.
We sincerely apologize for any confusion or inconvenience this shift caused, as our goal was to get your sofa bed to you sooner. We appreciate your patience and are happy that the Alure is now part of your home!
Spaze for our space
Very unique chairs with fold out design and space saving
Can't wait to try them out
Excellent customer service with phone number or email
1. Mai 2026
Antwort von Spaze
Thank you so much for taking the time to share such kind words with us. We are just as excited as you are for you to receive your Alna chair sleepers and can't wait for you to try them out. It is wonderful to know that you found our customer service helpful and accessible. We take great pride in making sure our team is always here to support you via phone or email whenever you need us.
The Napa Sleeper was the Perfect Choice
The Napa Sleeper was the perfect choice for my guest room/ Home Office space! The design and color is beautiful and blends in with my current decor. Great Quality! My concern about sleeper couch sizes were relieved when I saw the box, it was an only about 12" wide! No extra work required for the delivery team. The DELIVERY TEAM gets an A+++! Courteous, cheerful, on-time and fast!! Thank you Spaze!
30. April 2026
Antwort von Spaze
Thank you so much for your wonderful words, Ann! We’re absolutely thrilled to hear that the Napa Sofa Bed was the perfect fit for your guest room and home office space. It’s great to know that the design and color blend beautifully with your décor and that the compact packaging helped ease your concerns about delivery. We’re especially happy to hear your kind words about our delivery team—we’ll be sure to pass along your A+++ feedback to them. Thank you again for choosing Spaze. We hope you and your guests continue to enjoy your space!
Service was great
Service was good. Item came quickly!
Set up at our home was efficient .
We love how it looks.
Very good quality
30. April 2026
Antwort von Spaze
Hi Stephanie, thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service and that your Alure Sofa Bed arrived quickly. It’s wonderful to know that the setup in your home was efficient and that you’re loving how it looks. We’re especially glad to hear you’re happy with the quality as it truly means a lot to us. If you ever need anything else, we’re always here to help!
Antwort von Spaze
Hi Julie, thank you so much for your kind words. We’re delighted to hear you had a positive experience with our customer service, and we’re just as excited for you to receive your Alna Chair Sleepers!
The product is great bad customer service, really bad
The product is great, the delivery and the behavior of the customer service involved is what's the issue. Basically I had white glove delivery and instead, the delivery agent dropped it off and got signature from a painter. No one called to me. They arrived at 7am instead of 11 am and told the painter they were to drop off mattresses and to sign so he did. They then told me both the delivery agent and Spaze that since it was signed, no one would come back to but the piece together. I then raised concern to my credit card who put a freeze on the cost. It was at this point that I started getting calls from Spaze that I could get local contractor to assemble and they will see about reimbursing that. Of course, the local contractor charged more to figure out this multicomponent movable piece which was higher than the delivery agent. They then balked at the price insinuating they never promised payment and making threats I need to reverse the cc charges. Well, the cc sided with me. I told Spaze that I would pay for the cost of the couch minus the contractor fee. I started to receive thinly veiled threats they would send me to collections and they never agreed to paying for someone to assemble. Finally I got the couch assembled, gave cost to Spaze I was willing to pay ( minus assemble and white glove delivery charges bc it was all out of pocket).
It was a bad experience which is unfortunate bc the product is a good product.
24. Februar 2026
Antwort von Spaze
Thank you for your feedback regarding the quality of the Ardina Sofa Bed. We're glad to hear that you are enjoying it!
We are providing the following timeline to clarify the service and billing history of this order.
Our records, including the signed delivery receipt, confirm that your authorized representative who was painting on-site accepted the delivery but explicitly declined the included assembly service. Per standard protocol, our team followed the instructions provided by the agent you designated to receive the goods.
When you contacted us requesting assembly, we offered to dispatch our professional team. You informed us that the task required completion within a 24-hour window. To accommodate this strict deadline, we granted a rare exception by authorizing you to hire a private contractor of your choice, with our agreement to subsidize the resulting invoice.
Despite our agreement to pay for your contractor, a total credit card chargeback was initiated by you, under the claim "merchandise not received." This claim was inconsistent with written confirmations that the product was in your possession and in good condition.
To resolve the dispute, we accepted and credited an assembly invoice that was significantly higher than standard market rates. We adjusted the final purchase price to a lower amount at your request and we allowed several weeks for the remaining balance to be finalized.
Our team worked diligently to provide a solution under a constrained timeline and maintained professional communication throughout this process. We are pleased the assembly is complete and consider this matter settled.
Antwort von Spaze
Thank you so much for the kind words. We are thrilled to hear you had such a fast and professional experience with us! We truly appreciate your support and look forward to shipping your Breda in Dove Gray very soon.
Was easy to order
Was easy to order, descriptions of items were accurate, follow up by staff were spot on. Setting up the delivery service was a breeze- room of choice, assembly and debris clean up.
Delivery (4/10/2026)was a non stressful event, the delivery guys, Andre and Erwin were awesome- fast and efficient, did a fantastic job!( pls forward to Giga cloud logistics).
Sofa ( Bamton) was just what we needed. Perfect size and of good quality!
24. März 2026
Antwort von Spaze
Hi Horacio, thank you so much for your kind feedback! We’re happy to hear the ordering, delivery, and setup all went smoothly, and that the Bamton Sofa Bed is a perfect fit for your space. We’ll also make sure to pass your appreciation to Andre and Erwin at Giga Cloud Logistics for their great work. We truly appreciate your support and thank you for choosing Spaze.
Perfect sofa bed for small spaces
I purchased the Jenner compact sofa bed and thevqueen mattress topper based on reviews. Arrived today. The couch is a perfect fit in our in-law apartment. I paid for assembly and the delivery guys were prompt neat and professional. Very happy with the quality and the ease of converting to a bed. Perfect for small spaces.
22. März 2026
Antwort von Spaze
Hi Sara, thank you so much for sharing your wonderful experience! We’re delighted to hear that the Jenner Sofa Bed and the Queen Mattress Topper are a perfect fit for your in-law apartment. It’s great to know the size works well for your space and that the comfort and easy conversion to a bed met your expectations. We’re also happy to hear that the White Glove delivery and assembly team provided prompt, neat, and professional service. We’ll be sure to pass along your kind words to them as well. Your feedback means a lot to us, and we’re thrilled that the sofa bed works perfectly for your space. If you ever need anything in the future, we’re always here to help. Enjoy your new setup! 😊
Antwort von Spaze
Thank you so much for the kind words! We truly appreciate your feedback and are so happy to have been of service. Our team is always here to ensure you have the best experience possible, and it’s wonderful to know we could be helpful.
Interesting that I previously wrote a…
Interesting that I previously wrote a review that was never posted. This is absolutely the most ridiculous product and company! The beds are as hard as a tile floor! The product is extremely heavy but not well-made. Trust me that your pet wouldn’t even want to sleep or sit on it. Customer service is a joke as they don’t come back to pick up the sofa if you are do not want it. Trust me that you will never feel more deceived in your life. The items are junk. The foam was cut to crib size and while they say it is returnable they told me to sit on it to soften it up! My floor is more comfortable. Taking product apart and packaging would require several extremely strong people and the purchase of additional packaging (furniture quality boxes). Unreal. The only way they are in business is through deception. If you buy anyway; I told you so..
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Spaze
Hi Anne,
Thank you for your follow-up. Please be assured that your previous review is active on our page; we value transparency and do not remove reviews, as we take all customer feedback seriously.
We are sorry for your ongoing frustration, but we would like to clarify the support we have offered to help resolve this:
Return Logistics: To clarify, we do offer home pick-up for all returns. However, per our policy and freight safety standards, items must be securely packaged for transport before they are collected. Since you no longer had the original packaging and didn't want to pack it, we went a step further by researching and providing you with local resources to help you source the materials needed to protect the item during transit.
Financial Assistance: To assist with the costs of this return, we offered to waive our standard handling fees entirely, ensuring you receive the maximum refund possible.
Topper Sizing: We have proposed a direct solution to resolve the sizing concerns with your mattress toppers to ensure you have the correct fit.
Product Quality: Our furniture uses high-density foam designed for longevity. While this can feel firm initially, it is a hallmark of a durable product that provides excellent support and will not sag over time.
Our team remains standing by and is ready to answer any questions or provide further assistance to help you complete your return.
Good communication and prompt delivery
Good communication and prompt delivery. Couch is well made but very firm. Foam pad helps somewhat, but it's not comfortable if you have any sort of back or hip issues.
19. März 2026
Antwort von Spaze
Hi Maureen,
Thank you for taking the time to share your experience with us. We are glad to hear that you were happy with our communication and the prompt delivery of your new Bamton Sofa Bed. We take great pride in the craftsmanship of our furniture, so it’s wonderful to know you find it well-made.
We appreciate your feedback regarding the firmness. While many of our customers enjoy the extra support of the Bamton, we understand that comfort is very subjective, especially for those managing back or hip concerns.
A quick tip for added comfort: We noticed you’re using a foam pad, but we actually offer a Memory Foam Topper specifically designed to bundle with the Bamton. It’s engineered to contour more deeply to the body than a standard pad, which can be a game-changer for pressure point relief.
If you’d like to give the topper a try to see if it provides that extra "give" you’re looking for, please don’t hesitate to reach out to our support team. We’d love to help you get the best night's sleep possible!
Great customer service
Great customer service. Loved that I could get a fabric sample before ordering. Arrived quickly. Very easy to assemble
28. März 2026
Antwort von Spaze
Thank you so much for the wonderful review! We are thrilled to hear that you had a great experience with our service and that your fabric sample helped with your decision. It is great to know that your order arrived quickly and that the assembly process was easy for you. We truly appreciate your feedback and hope you enjoy your Bamton sofa bed!
Great product and even better customer service
I bought the Alure 2 Seat Sofa Bed several years ago for our spare room / office space. It's a great option for infrequent guests in a small space, I would definitely recommend the mattress topper as its pretty firm. A few months ago we had a guest over and one of the legs gave out (had put a very slippery rug underneath, not my finest moment) and I reached out to Spaze on a fix. I was SHOCKED at how quickly I got a response back along with additional questions for them to figure out the cause, then indicated that part of it would need to be replaced and that I was only responsible for the delivery fee. My husband and I were able to replace the part easily and now our sofa bed is back in action. I would highly recommend Spaze for their products as well as their customer service, which I have not encountered at other furniture stores.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Spaze
Thank you so much for the wonderful review, Lauren! We are so glad to hear your Alure is back in action and that our team could help resolve the issue with the sofa leg so quickly. It truly means a lot to us that you’d recommend our products and service to others. We hope you and your guests continue to enjoy the sofa for many more years to come! We are always happy to serve!
True representation
Website was easy to use and the furniture was delivered yesterday. Exactly as shown. Shipping and assembly was also quick and easy.
22. März 2026
Antwort von Spaze
Thank you so much for your kind review, Neil! We’re glad to hear that the website was easy to use and that your Jenner Sofa Bed arrived just as expected. It’s great to know that the delivery and assembly process went smoothly as well.
We truly appreciate you taking the time to share your experience, and we hope you enjoy your new Jenner Sofa Bed for years to come!
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