Our first cruise booking with Sovereign having dumped Cruise 118 because of customer service issues. It's early days, of course, but Rebecca at Sovereign was very pleasant and helpful at the telephone... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My enquiry was dealt with efficiently and in the usual friendly manner by Skye at Sovereign and we got a better deal than going direct. Booking for another party, the changes we needed to make later w... Mehr ansehen
Sovereign Cruise Club is our first choice for our bookings. Calls are answered quickly by knowledgeable, efficient and friendly staff. Once the booking has been completed, within a few days the promis... Mehr ansehen
Unternehmen hat geantwortet
Poppy handled our booking speedily and efficiently, having answered the phone straight away! We have booked many cruises through Sovereign, and always found your service extremely helpful.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Kontaktinformationen
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Vereinigtes Königreich
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Hervorragend
998 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The attitude attention of the young…
The attitude attention of the young lady who dealt with our enquiry called Poppy. Also liked the telephone being answered quickly without having to press options buttons
2. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear J Turner,
Thank you so much for your recent 5-star review.
We are pleased to hear that Poppy provided such attentive and friendly service and that she was able to assist with your enquiry. We are also pleased that you appreciate being able to reach our team quickly without complicated phone menus.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Antwort von The Sovereign Cruise Club
Dear James Dickinson,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received friendly and efficient service from our team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Antwort von The Sovereign Cruise Club
Dear Nina Kleiner,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our team friendly and that we were able to provide all the information you needed.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Our contact was efficiently dealt with…
Our contact was efficiently dealt with and our questions answered
1. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear Robert Law,
Thank you so much for your recent 5-star review.
We are thrilled to hear that your enquiry was handled efficiently and that all your questions were answered.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Everything when very smoothly on…
Everything when very smoothly on booking the holiday with Joe, he listen to what we wanted and gave advice.
It was so easy we would use this company again .
24. September 2026
Antwort von The Sovereign Cruise Club
Dear B Kinton,
Thank you so much for your recent 5-star review.
We are pleased to hear that Joe made the booking process smooth and straightforward, taking the time to listen to your requirements and offer helpful advice.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The courtesy and assistance given by…
The courtesy and assistance given by staff, in the last case Poppy Jones. All our queries were dealt with with ease and to our complete satisfactory
30. September 2026
Antwort von The Sovereign Cruise Club
Dear Mr Daniel B Scott,
Thank you so much for your recent 5-star review.
We are delighted to hear that Poppy provided such courteous and helpful service. It is great to know that all your queries were handled with ease and to your complete satisfaction.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
I find Sovereign to be an incredibly…
I find Sovereign to be an incredibly helpful and courteous company to book my cruises through.
They have many shipping lines to offer, something for everyone.
I would highly recommend this company, and look forward to using their services for many years to come.
28. September 2026
Antwort von The Sovereign Cruise Club
Dear Penny W,
Thank you so much for your recent 5-star review.
We are pleased to hear that you have found our team helpful and courteous and that our wide range of cruise lines helps us offer something for everyone.
Your recommendation means a great deal to us and we look forward to helping assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Helpful and knowledgeable staff
22. September 2026
Antwort von The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team helpful and knowledgeable.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Good service throughout
22. September 2026
Antwort von The Sovereign Cruise Club
Dear M T & A B Sherling,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received excellent service throughout your booking experience.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Could not have been more helpful a…
Could not have been more helpful a great service in every way nothing was a problem to them thank you
22. September 2026
Antwort von The Sovereign Cruise Club
Dear Keith Shillaw,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team so helpful and that every aspect of the service met your expectations.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very straightforward
Joe was very helpful and the whole process went very smoothly.
28. September 2026
Antwort von The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are thrilled to hear that Joe was so helpful and that your booking process went smoothly from start to finish.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The Sovereign cruise club really does ‘care’!
Booked our Cunard cruise with a really helpful and thoughtful guy on the Thursday.On the weekend had an I.T.query about entering information on the Cunard website.Rang Sovereign and asked a very thoughtful young lady if I could speak to Joe.She explained that he was with another client but would pass on my message.Fifteen minutes later Joe rang and with great patience sorted my problem out.
The Sovereign cruise club really does ‘care’!
28. September 2026
Antwort von The Sovereign Cruise Club
Dear Mr. C. Van Schagen,
Thank you so much for your recent 5-star review.
We are pleased to hear about the excellent service you received from both Joe and our team. It is great to know that Joe was able to quickly resolve your query.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very clear instructions and extremely…
Very clear instructions and extremely helpful in UK
28. September 2026
Antwort von The Sovereign Cruise Club
Dear Molly Hoyle,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our team to be clear and helpful.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
excellent professional organizations…
excellent professional organizations that had fantastic service andd staff
25. September 2026
Antwort von The Sovereign Cruise Club
Dear Des Folliard,
Thank you so much for your fantastic review.
We’re so pleased to hear that you were happy with the professionalism of our team and the service you received. Delivering an excellent experience is always our priority, and your lovely feedback is greatly appreciated by everyone here.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Very helpful informative staff
18. September 2026
Antwort von The Sovereign Cruise Club
Dear Cindy,
Thank you for your 5-star review.
We’re delighted to hear that you found our staff so helpful and informative. Providing friendly, knowledgeable service is something we take great pride in, so it’s wonderful to know you had such a positive experience.
Thank you for choosing us, and we look forward to assisting you with your future cruise reservations.
Kind regards,
The Sovereign Cruise Club
Very efficient and an excellent price.
25. September 2026
Antwort von The Sovereign Cruise Club
Dear Stephen Benjamin Dugdale,
Thank you for your lovely review.
We’re delighted to hear that you found our service efficient and that you were happy with the price. We always aim to provide excellent value alongside a friendly and professional service.
We really appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Kind regards,
The Sovereign Cruise Club
Antwort von The Sovereign Cruise Club
Dear Mr Armstrong,
Thank you for your recent 5-star review.
We’re delighted to hear that you found our team so helpful and knowledgeable. Providing expert and friendly service is something we take great pride in, so it’s wonderful to know you had a positive experience.
We really appreciate you taking the time to leave a review and look forward to helping with your future cruise reservations.
Kind regards,
The Sovereign Cruise Club
Antwort von The Sovereign Cruise Club
Dear Peter Marshall,
Thank you so much for your 5-star review.
We’re delighted to hear that you consistently receive great service from our team. It’s wonderful to know that our staff have always been kind and polite, as providing a warm and friendly experience is very important to us.
We truly appreciate your continued support and look forward to helping you again in the future.
Kind regards,
The Sovereign Cruise Club
First-class service and Help in dealing…
First-class service and Help in dealing with us.
22. September 2026
Antwort von The Sovereign Cruise Club
Dear Rose-Marie Bishop,
Thank you for your 5-star review.
We’re delighted to hear that you received first-class service and helpful support from our team. Providing a friendly and helpful experience is very important to us, so it’s wonderful to know we were able to assist you.
We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
The Sovereign Cruise Club
Antwort von The Sovereign Cruise Club
Dear Max Phesse,
Thank you for your lovely feedback.
We’re delighted to hear that Elizabeth was knowledgeable, helpful and patient throughout your experience. We’ll be sure to pass your kind comments on to her, as we know she’ll really appreciate them.
Thank you for choosing us and we hope to help you again with your future cruise plans!
Kind regards,
The Sovereign Cruise Club
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