Our first cruise booking with Sovereign having dumped Cruise 118 because of customer service issues. It's early days, of course, but Rebecca at Sovereign was very pleasant and helpful at the telephone... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My enquiry was dealt with efficiently and in the usual friendly manner by Skye at Sovereign and we got a better deal than going direct. Booking for another party, the changes we needed to make later w... Mehr ansehen
Sovereign Cruise Club is our first choice for our bookings. Calls are answered quickly by knowledgeable, efficient and friendly staff. Once the booking has been completed, within a few days the promis... Mehr ansehen
Unternehmen hat geantwortet
Poppy handled our booking speedily and efficiently, having answered the phone straight away! We have booked many cruises through Sovereign, and always found your service extremely helpful.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Kontaktinformationen
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Vereinigtes Königreich
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Hervorragend
998 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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Sovereign, excellent as usual!
My enquiry was dealt with efficiently and in the usual friendly manner by Skye at Sovereign and we got a better deal than going direct. Booking for another party, the changes we needed to make later were arranged with no problems. Well pleased!
27. Oktober 2026
First booking with Sovereign
Our first cruise booking with Sovereign having dumped Cruise 118 because of customer service issues. It's early days, of course, but Rebecca at Sovereign was very pleasant and helpful at the telephone and the price paid was excellent. We hope this is a relationship that we can maintain and develop over time as we are regular cruisers. So far so good. A+++++++++
27. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear Mr Sanders,
Thank you so much for your recent 5-star review.
We are pleased that your first booking with Sovereign was such a positive experience. It is great to hear that Rebecca provided helpful, friendly service and that we were able to secure an excellent price for you.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The personal style
Poppy made the experience very personal to us, explaining all aspects of the accommodation on what os for us a new ship.
28. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear Peter Braybrooke,
Thank you so much for your recent 5-star review.
We are delighted to hear that Poppy made your booking experience feel personal and took the time to explain all aspects of the accommodation on your new ship. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always excellent service
Always excellent service, very helpful staff. Good problem solvers
28. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear Peter Brackenborough,
Thank you so much for your recent 5-star review.
We are delighted to hear that you continue to receive excellent service from our team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
There is a return to sexual discrimination and this" little woman " objects
I, a woman, booked and paid for the holiday. My husband is the additional guest. Yet ALL CORRESPONDANCE has gone to him. I cannot register myself. I am not recognised. This is unacceptable. It has required me to return to the sixties and do everything in his name. Even this post is under his name!
19. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear Mrs Dorothy Spicer,
We are sorry to hear that you have been left feeling frustrated by your experience, as we always aim to provide a professional and straightforward service to all our customers.
We certainly do not want any customer to feel that their role as the lead booker has been overlooked and we understand how frustrating it must have been to experience difficulties registering in your own name.
As soon as we were made aware of the issue, we took immediate steps to resolve it. We corrected the passenger details on your booking, amended the invoice accordingly and issued new booking documentation reflecting the updated information. We acted promptly to ensure the necessary corrections were made as soon as the matter was brought to our attention.
Whilst we appreciate that the initial situation caused frustration, we believe it is important to highlight that we took direct action to rectify the issue without delay. We remain committed to providing transparent, professional service and addressing any concerns our customers raise as quickly and effectively as possible.
Kind regards,
The Sovereign Cruise Club
Poppy was very helpful and I…
Poppy was very helpful and I appreciated your discount.
26. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear Mr Peter Harding,
Thank you so much for your recent 5-star review.
We are pleased to hear that Poppy was so helpful and that you were thrilled with the discount offered. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Antwort von The Sovereign Cruise Club
Dear PRB,
Thank you so much for your recent 5-star review.
We are delighted to hear that our team were helpful and that everything went smoothly with your booking.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The service level was excellent with…
The service level was excellent with the various aspects of my booking enquiry very professionally managed.
22. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear Philip Robinson,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team provided excellent service and managed every aspect of your booking enquiry in a professional and efficient manner.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
All your staff that I have spoken to…
All your staff that I have spoken to over the last few years have been very friendly and easy to talk to.
22. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear Victor Holman,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that every member of our team has been friendly, approachable and easy to talk to.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Antwort von The Sovereign Cruise Club
Dear Mr Chisem,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our service professional and enjoyable from start to finish.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful staff
Very helpful staff. Price always competitive. Answer phone quickly.
22. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear Mrs Gloria Ivers,
Thank you so much for your recent 5-star review.
We are pleased to hear that you value our helpful service, competitive prices and being able to speak to our team quickly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Meghan was a very helpful advisor and…
Meghan was a very helpful advisor and helped us with our large booking.
14. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear Therese Fletcher,
Thank you so much for your recent 5-star review.
We are pleased to hear that Megan was able to assist with your large booking and provide such helpful service throughout. We will be sure to pass on your appreciation to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Rebecca was very polite and helpful
Rebecca was very polite and helpful. When we had a question shortly after booking it was dealt with immediately. Very good service.
13. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear David Crfowhurst,
Thank you so much for your recent 5-star review.
We are pleased to hear that Rebecca provided such polite and helpful service and that your question was resolved so quickly after booking. We will be sure to pass on your kind words.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
We’ve booked a few cruises thru…
We’ve booked a few cruises thru Sovereign and have always received great service.
14. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear Janet,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you have enjoyed great service on each of your bookings with us.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Antwort von The Sovereign Cruise Club
Dear Steve,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team friendly, knowledgeable and professional.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very good and helpful service
20. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear Jon Ari Olafsson,
Thank you so much for your recent 5-star review.
We are pleased to hear that you received such helpful service and had a positive experience with us.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Jo was fantastic when we booked our…
Jo was fantastic when we booked our cruise.He was very knowledgeable and helpful
20. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear Martin Woodford,
Thank you so much for your recent 5-star review.
We are delighted to hear that Joe’s knowledge and helpful service made your cruise booking such a positive experience. We will be sure to pass on your kind words to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
excellent fromstarrt to finish
13. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear David Briglin,
Thank you so much for your recent 5-star review.
We are pleased to hear that you received excellent service from start to finish from our team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent Service
I have used Sovereign Cruise Club for a number of years now and have always had excellent service together with competitive prices.
11. September 2026
Antwort von The Sovereign Cruise Club
Dear Ian,
Thank you so much for your recent 5-star review and continued loyalty.
We are thrilled to hear that you have consistently received excellent service and competitive prices from Sovereign over the years.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful advice from Hans
Very helpful advice from Hans, based on first hand knowledge, answered all our questions on the Queen Victoria ship. We look forward to our first sailing with Cunard.
19. Oktober 2026
Antwort von The Sovereign Cruise Club
Dear David Rae,
Thank you so much for your recent 5-star review.
We are delighted to hear that Hans’ first-hand knowledge and helpful advice answered all your questions. We hope you have a fantastic first sailing with Cunard onboard Queen Victoria.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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