Satin skirt
A week ago, I ordered the Women's Satin A-Line Midi Skirt. This was my first purchase from Soofandclay. I was pleased to see that delivery within the UK was advertised as free, which led me to assume that the company had a UK-based warehouse or store and that delivery would take no longer than five working days.
Unfortunately, I was mistaken. After waiting for a week, my order has not even left China yet. I assume that once it finally arrives in the UK, I may still have to wait another week or even longer for delivery, as there is currently no indication of when the package will leave China.
I am disappointed because this information was not made clear at the time of purchase. I have rarely ordered from lesser-known companies, and this experience has certainly made me more cautious about doing so in the future.
That said, I hope I will be satisfied with the product once it arrives. I will definitely come back and update my review with my thoughts on the skirt after I have received it.
Antwort von Soofandclay
Hi Justyna,
Thank you for taking the time to share your experience and feedback. We completely understand your concerns and appreciate your patience while waiting for your order. We know that delivery expectations are an important part of the shopping experience, and we're sorry that the shipping timeline has not met your expectations so far.
We're glad to hear that you're still looking forward to receiving your Women's Satin A-Line Midi Skirt, and we sincerely hope you'll be pleased with it once it arrives. We would love the opportunity to look into your order and provide you with a more detailed update on its status. If possible, please contact us with your order number so our team can review the shipment and assist you further. We truly appreciate your support and look forward to hearing your thoughts once you've received your item.
Kind regards,
Team Soofandclay
