Softake Bewertungen 121

Antwort von Softake

11. Feb. 2026

Hi Eduardo,

Thanks for the details. Just to set expectations clearly: we sell the QuickBooks license/software, but we do not have access to your accounting data and we cannot recover a Balance Sheet without your company file (that’s stored only on your computer / your backups).

That said, here’s the correct way to get your Balance Sheet as of Dec 31, 2025 and start clean on Jan 1, 2026:

1) Find your QuickBooks company file / backup on the OLD computer
On the old PC, search for these files:

Company file: *.QBW

Backup file: *.QBB

Common locations:

C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\

C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files\

Desktop / Documents / Downloads

Any external drive or USB you may have used

2) Transfer the file to the new computer
Copy the .QBW (or .QBB) to a USB drive or external drive, then move it to your new computer.

3) Install QuickBooks Desktop 2016 and open the file
Important: QuickBooks Desktop 2016 does NOT need a subscription to open your file.
Intuit may ask you to “reopen subscription” only if you want their technical support, not because the file can’t be opened.

If you have .QBW → open it directly in QuickBooks

If you have .QBB → File → Open or Restore Company → Restore a backup copy

4) Print/Save the Balance Sheet as of Dec 31, 2025
In QuickBooks:

Reports → Company & Financial → Balance Sheet Standard

Set date to 12/31/2025

Save/PDF/Print

5) Start bookkeeping from Jan 1, 2026
Once you have your Balance Sheet as of 12/31/2025, you can begin posting new transactions from 01/01/2026.


Bottom line: Without your .QBW or .QBB file, nobody (including Intuit) can rebuild your Balance Sheet. The first step is locating that file on the old computer.

If you want the fastest path: ask your IT person to locate *.QBW / *.QBB on the old machine and copy it to a USB.

Antwort von Softake

19. Jan. 2026

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

We understand how frustrating delayed responses can be, especially when dealing with a license issue. WhatsApp is used to provide direct, real-time assistance with our support agents; however, response times can vary during peak hours. We acknowledge that the waiting time you experienced was not ideal, and we are actively working to improve response speed and communication clarity.

Regarding the QuickBooks Desktop license: to clarify, Intuit does not provide end-user support for licenses purchased through authorized resellers, which is why they redirected you. Softake supplies genuine licenses sourced from licensed third-party distributors, and in rare cases, issues can arise that require verification or replacement through the original vendor. This process can take additional time, but it does not mean we are avoiding responsibility.

We do not “pass the blame” — our role is to act as the intermediary to resolve the issue on your behalf, and we always aim for a working solution, whether that is license re-authorization, replacement, or refund when applicable.

If your case is still unresolved, we strongly encourage you to contact us again directly with your order number so we can escalate it and ensure a clear resolution. Customer satisfaction is important to us, and we regret that this experience did not meet expectations.

Thank you for your feedback — it helps us improve our service.

— Softake Support Team

Antwort von Softake

10. Jan. 2026

Thank you for your feedback.
The product you purchased is the Windows version only. Windows and Mac versions are sold separately, which is why a Mac download is not included with this order.

To resolve this for you, please contact our support agent on WhatsApp with your order number, and they will assist you immediately:
👉 https://wa.me/19382013786

We’ll be happy to help get this sorted out for you.

Antwort von Softake

2. Jan. 2026

Hello,

We’re sorry for the frustration caused. The QuickBooks license you purchased is a legitimate third-party license. Please note that Intuit does not activate or manage third-party licenses directly, which is why they may state they cannot find the license in their system. This is normal and does not mean the license is invalid.

We have resent your license details and remain available to assist you via email and WhatsApp, where we provide direct support. We apologize if the lack of phone support did not meet your expectations.

Kind regards,
SOFtake Support Team