I have purchased from Snap wireless for the last 4 years, I recently purchased a travel charger, which ended up with a fault, when contacting Snap wireless Customer service, after providing proof of p... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I received a snap wireless powerbank where the pink front panel had slightly lifted. Initially I had clipped it back on however unfortunately it continued to lift randomly. I knew this wasn’t normal a... Mehr ansehen
Unternehmen hat geantwortet
Recently purchased Nano Pack which unfortunately did not charge when connected and was excessively overheating. I contacted help@snapwireless and was promptly contacted by Niko with some very straigh... Mehr ansehen
Unternehmen hat geantwortet
I lost a component of my international snap wireless charger and battery pack when I was overseas. I was still able to use the battery pack component. I contacted snap wireless, identified the exact... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Here to #poweryourjourney
Kontaktinformationen
108-118 Marion Road , 5032, Brooklyn Park, Australien
- help@snapwireless.com.au
- snapwireless.com.au
4,5
Hervorragend
223 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I cannot rate the customer service of…
I cannot rate the customer service of Snap Wireless highly enough! Absolutely ELITE!
We have a household full of Snap Wireless products, and anytime we have had an issue, they have gone above and beyond to make it right. Their warranty program is brilliant, and their communication fantastic. Thanks team!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much for your amazing review! It genuinely means a lot to the team.
We always aim to make things right whenever an issue comes up, so it's great to know our warranty process and communication have made a difference.
Thanks again for your continued support and being a part of the SnapFam!
Great company
Great company, great products, great service. Really like they are an Australian company & ship products from Sydney, which makes purchasing easy & delivery efficient. I always know I can buy with confidence. The products are high quality.
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much, Evie! It’s great to hear you've had such a positive experience.
We know how important fast, reliable shipping is, so we're really glad our local warehouse has made a difference.
Really appreciate you taking the time to leave us a review, Evie. Thanks again!
Responds quickly and easy to deal with.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much, Faye! We're really glad to hear you found us quick to respond and easy to deal with. We appreciate you taking the time to leave us a review!
Fast and efficient after sales service…
Fast and efficient after sales service and support.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much, Jenny! We're so glad to hear you had a great experience with our after-sales service and support. We really appreciate your kind words and your support! 😊
I had an amazing experience with the…
I had an amazing experience with the customer service team who helped me so much!
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thank you so much for your kind words! We're thrilled to hear you had such a great experience with our customer service team. We really appreciate your support and hope you continue enjoying your SNAP products! 😊
Expensive garbage
Expensive garbage. Heavy. Bulky cary case, takes 3 days charge, and just died less than 17 months after purchase.
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Jacob,
We're sorry to hear you've had this experience. That certainly isn't what we'd expect from our products.
Our products are backed by a 2-year warranty, so if your unit stopped working after 17 months, we'd be happy to look into it. Please reach out to our team at help@snapwireless.com.au with your order details, and we'll be happy to assist with the next steps.
Not fully functional
Bought two power bank 2 Both units MagSafe doesn’t work properly.
Customer service is poor. Contacted them and send them videos. Got message that ‘A member of our team will be in touch with you to assist with the next steps’
Waited a few days. Nothing. Tried several times to email and online chat. Get the same message every time.
Update- Not long after this review they responded to my emails and were quick in sending me replacement units that work well. Thank you
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi, we're really sorry to hear about your experience and the delay in getting back to you. Our team has been experiencing a much higher volume of enquiries than usual over the past few weeks, but we understand how frustrating that can be.
All of our products are backed by a 60-Day Happiness Guarantee and a 2-year warranty, and we're committed to helping if there's an issue with your product.
If you haven't already, please send us another email at help@snapwireless.com.au and we'll make sure one of our team members looks into this as a priority and helps get it resolved.
Snap wireless power pack slim 2 charges…
Snap wireless power pack slim 2 charges only charges my phone 12% before it totally dies. It’s not worth my money at all. Was actually hoping it works better than what it says. Maybe I have a faulty one, I haven’t had it for long and only used it a few times. It’s very disappointing. I bought it for my daughter so she doesn’t run out of battery getting home from school. Not good at all. Not happy at all.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Melissa, we're really sorry to hear you've had this experience. That definitely doesn't sound right, especially if the PowerPack Slim 2 has only been used a handful of times.
All of our products are backed by a 60-Day Happiness Guarantee as well as a 2-year warranty. If you reach out to our Help Desk, our team will be happy to troubleshoot the issue and help organise a suitable resolution if your unit is faulty.
Super great service and product
Super great service and product
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much, Alex! We really appreciate the 5-star review and are glad to hear you've had a great experience with both our products and service. Thanks for your support! 😊
Niko was quick to answer…
Had a problem Niko was quick to answer my enquiries very happy with his work.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
We're so glad Niko was able to help! Thanks for taking the time to leave such kind feedback. We'll be sure to pass your comments on to him.
Excellent support, very caring and helpful
I was initially having trouble connecting my son’s phone to our new charger. But I emailed SnapWireless and managed to get it sorted out. Excellent support from the company and very helpful and caring.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
We're so glad we could get everything sorted for you! It’s great to hear your son's phone is now working with the charger. Thanks for taking the time to leave such kind feedback about our team, it really means a lot.
Top noch service
I have always had these products for me and the family and for the first time I had a problem with one od the products, I contacted after sales and with out excuses or hesitation they have replaced the product so happy with that type of service top noch
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much for your continued support! Appreciate the trust in our products from both you and your family. We're glad we could get your issue sorted quickly, and we really appreciate you taking the time to share your experience.
Great service from the Snap Wireless…
Great service from the Snap Wireless team. They went above and beyond to fix a problem I had. Thank you guys for all your effort.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much for the kind words! We're really happy we could help get everything sorted for you. Appreciate your support and hope you enjoy your Snap gear!
Very good communication
Very good communication, prompt replies after the initial reply was lost.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much for your review! We're glad we were able to get everything sorted after the initial reply went missing. We really appreciate your patience and your kind words about our team!
Responsive customer service
Responsive customer service. Order completed very quickly with delivery timeline.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much for the kind words! We're really glad to hear you had a great experience with our team and that your order arrived quickly. We really appreciate your support and hope you enjoy your new SnapWireless gear!
Great communication for a spare part
Great communication for a spare part. Great product and reliable.
Professional and friendly
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thank you so much for your review! We’re glad our team could help with the spare part and that you’ve found the product reliable. We really appreciate your support.
Great products! Great support!
I love the SnapWireless products! We have quite a few between us in the household and they get a lot of use! The support is also top class! I had a little problem with one of the units and Sera and Niko were straight into it and have arranged a replacement under warranty extremely promptly with clear communication all the way. Well done, Sera, Niko and SnapWireless! 🏆
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Barry,
Thank you so much for the fantastic review! We’re thrilled to hear that our products have become a staple around your household.
We’re also really pleased Sera and Niko were able to get your warranty replacement sorted quickly and keep you updated throughout the process. We’ll be sure to pass your kind words on to them, they’ll really appreciate it!
Thanks again for your continued support, and we hope you enjoy using your SnapWireless products for years to come.
The company was very easy and quick to…
The company was very easy and quick to deal with when I had a problem with a product. I have had lots of success with these products from the big power banks to the small units.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Danielle,
Thank you for taking the time to leave us a 5-star review!
We’re so pleased to hear you’ve had great experiences with our products, from the larger through to the smaller units. While it’s never ideal when an issue arises, we’re glad our team was able to resolve it quickly and make the process easy for you.
Thanks again for your support.
Customer service is commendable
Customer service is commendable! I sent them a message using Facebook Messenger (Chat) and they replied and they manually placed my order for me.
It was successful.
Will be waiting for my order to arrive.
Thank you.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Marose,
Thank you so much for your wonderful 5-star review!
We’re really glad we could assist you through Messenger and help get your order placed successfully. It’s great to hear the process was smooth for you.
We hope your order arrives soon and that you love your new SnapWireless products. Thanks again for your support!
Great customer service!
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Nyree,
Thank you so much for your 5-star review!
We’re delighted to hear you had a great experience with our customer service team. Your kind words mean a lot to us and will be shared with the team.
Thanks again for your support, and we hope you enjoy your SnapWireless products!
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