I have purchased from Snap wireless for the last 4 years, I recently purchased a travel charger, which ended up with a fault, when contacting Snap wireless Customer service, after providing proof of p... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I received a snap wireless powerbank where the pink front panel had slightly lifted. Initially I had clipped it back on however unfortunately it continued to lift randomly. I knew this wasn’t normal a... Mehr ansehen
Unternehmen hat geantwortet
Recently purchased Nano Pack which unfortunately did not charge when connected and was excessively overheating. I contacted help@snapwireless and was promptly contacted by Niko with some very straigh... Mehr ansehen
Unternehmen hat geantwortet
I lost a component of my international snap wireless charger and battery pack when I was overseas. I was still able to use the battery pack component. I contacted snap wireless, identified the exact... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Here to #poweryourjourney
Kontaktinformationen
108-118 Marion Road , 5032, Brooklyn Park, Australien
- help@snapwireless.com.au
- snapwireless.com.au
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent customer service more power…
Excellent customer service more power to your company wait till I receive my order and will give additional feedback thanks!!!

Antwort von SnapWireless
Incredible customer service from Gail
I bought the white Snap Wireless Portable Travel Charger around 7 months ago and the lightning charger and wireless charger started to malfunction a bit. Sent an email for help and received a prompt reply from Gail. Gail was incredible, very understanding and fast, asked for address within a day to send a replacement. When I asked if it could be to be sent a black replacement as the white gets a bit dirty easily, he replied yes and confirmed the shipping order within a day! Will definitely buy again from this store, great team, fabulous customer service. Thank you so very much!!!!!

Antwort von SnapWireless
Travel adaptor 4 in 1 stopped working…
Travel adaptor 4 in 1 stopped working after three months. Quick response from customer service replacement on its way thanks to Nico

Antwort von SnapWireless
Very helpful
Have had a couple of the Snap batteries ( all of which have been ok ) Had an issue with our last one and got in touch to see if they could help us out and they very quickly responded asking for us to send more visual info on battery, then came back to us saying that they’d replace with a new battery…. Great service … Thanks very much for such an easy experience with replacing old for new !!

Antwort von SnapWireless
Charging issues fixed
Charging issues fixed! Bought the latest 4 in 1 charging dock. Seemed like the best solution for a digital nomad. Within a week the battery pack did not charge the phone when docked. A couple of emails were exchanged and a replacement is now on its way. No mucking around and quick response. Loyal customer. Gail was exceptional on the customer service front.

Antwort von SnapWireless
Absolutely fabulous after sales…
Absolutely fabulous after sales service.
Sent message re a part of the charger I misplaced. Responded within an hour or less.
Organised replacement part at a very reasonable price. So happy as heading overseas in a few weeks.
Great customer service.

Antwort von SnapWireless
Quality Products and Services 🙌
Repeat customer here 🙋🏻♀️. I have two of the 5in1 charging station and I take it with me when travelling. It’s so convenient with being an apple girly as I have too many things to charge. It comes with a 65W adapter so I also charge my switch 2 with it and it charges quickly. Shipping is quick as I live in Australia where it is based. Tracking is provided and links to your Shop account too.
Customer service is spectacular. Quick to respond and accommodating. I just had a fault with one of the chargers and reached out and thankfully it was covered by warranty. 😋 I’m very happy with the items I’ve purchased so far and love the entire team at SnapWireless. You can genuinely tell they value their buyers and their line of products.

Antwort von SnapWireless
Useless Travel Charger
I thought the concept of this device was great for traveling. So I bought one, I paid $177.. however the unit itself doesn’t even do a full charge on my iPhone, given the weight, size and cost you would think it would give me multiple devices to charge. My phone was down to 1%, my snap wireless charger was at 90% and it tapped out when my iPhone was 54% charged. My nimble at half the cost and size can do a full iPhone charge plus charge my Iwatch for a week. Waste of money, not worth taking on my trip if it can’t even do half an iPhone charge. I won’t ever buy a product from them again, noticed they had turned their facebook reviews off so wonder how many people have the same issue.
Crazy efficient warranties
Absolutely super efficient with the warranty process... showed a video, explained the issue.. no questions asked and a new one is on the way in less than a few days of converstations... so impressed.. thankyou

Antwort von SnapWireless
Lost adapter replacement
I contacted SnapWireless as I had lost one of my adapters. I dealt with Gail, and she was exceptional from start to finish. Her communication was prompt and clear, and nothing was too much trouble. Replacement adapter on its way!

Antwort von SnapWireless
Well I have a problem with my luggage…
Well I have a problem with my luggage tracker the customer service is excellent so far? I just sent the details and already I have someone on to it. Nothing is fixed yet and it’s within the two years but do far so good

Antwort von SnapWireless
Best portable charger and best customer…
Best portable charger and best customer service ✨✨✨

Antwort von SnapWireless
Exceptional customers service - above and beyond
Good products are one thing, but good customer service is what keeps me coming back.
I recently bought from SnapWireless and had a great experience. The product was exactly what I expected, but what stood out was the support after the sale. I had a question and ended up communicating directly with the team. They were friendly, helpful and genuinely interested in resolving my issue.
In a world where customer service often feels automated, it was refreshing to deal with real people who care about their customers. Based on my experience, I’d happily buy from SnapWireless again.✅✅✅❤️❤️❤️

Antwort von SnapWireless
Customer Servicing
Customer Servicing; item received, utilised before departure.

Antwort von SnapWireless
They helped out with a return process
They helped out with a return process, communicating with me the whole way through

Antwort von SnapWireless
Outstanding Customer Support
My PowerPack Universal stopped working a little over two years after I bought it, so it was already outside the warranty period. Even so, a big call out to Gail, who went above and beyond to help me. She was incredibly responsive, understanding, and genuinely committed to sorting things out. She looked into everything thoroughly and arranged a replacement as a gesture of goodwill, which I really appreciated. It’s rare to get this level of care once a product is out of warranty.
Very impressed — and very grateful. Highly recommended.

Antwort von SnapWireless
PowerPack Universal 2
PowerPack Universal 2 - 6 in 1 Travel Power Bank 10,000mAh
Superb power adaptor and power bank
I used this on a recent US trip. The detachable battery makes it extra useful. Power bank when I went out and power back at the apartment to charge items I left behind. The interchangeable plugs makes it ideal for international travel. Now it lives in my bedroom and the power bank comes with me day-to-day

Antwort von SnapWireless
Absolutely fantastic unit!
Absolutely fantastic unit!
It worked so well—the weight was 100% accurate when I got to the airport and weighed my suitcase at check-in. Highly recommend, thank you!

Antwort von SnapWireless
Fantastic charger…
Fantastic charger and all you need for any trip at home or overseas. Small but power packed, highly recommended.

Antwort von SnapWireless
I cannot rate the customer service of…
I cannot rate the customer service of Snap Wireless highly enough! Absolutely ELITE!
We have a household full of Snap Wireless products, and anytime we have had an issue, they have gone above and beyond to make it right. Their warranty program is brilliant, and their communication fantastic. Thanks team!

Antwort von SnapWireless
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