I have purchased from Snap wireless for the last 4 years, I recently purchased a travel charger, which ended up with a fault, when contacting Snap wireless Customer service, after providing proof of p... Mehr ansehen
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Das sagen Bewerter
I received a snap wireless powerbank where the pink front panel had slightly lifted. Initially I had clipped it back on however unfortunately it continued to lift randomly. I knew this wasn’t normal a... Mehr ansehen
Unternehmen hat geantwortet
Recently purchased Nano Pack which unfortunately did not charge when connected and was excessively overheating. I contacted help@snapwireless and was promptly contacted by Niko with some very straigh... Mehr ansehen
Unternehmen hat geantwortet
I lost a component of my international snap wireless charger and battery pack when I was overseas. I was still able to use the battery pack component. I contacted snap wireless, identified the exact... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Here to #poweryourjourney
Kontaktinformationen
108-118 Marion Road , 5032, Brooklyn Park, Australien
- help@snapwireless.com.au
- snapwireless.com.au
4,5
Hervorragend
223 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
I had an issue with a portable charger…
I had an issue with a portable charger that I bought and the warranty team were amazing. They replied to my email on a Sunday and I received the replacement a couple days later. Fantastic customer service.
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Cassie,
Thank you for taking the time to leave us such a lovely 5-star review!
We’re sorry you experienced an issue with your portable charger, but we’re so pleased to hear our warranty team was able to help quickly. Providing prompt support and making the warranty process as smooth as possible is something we really strive for, so it’s wonderful to know that was your experience.
I have purchased Snapwireless products…
I have purchased Snapwireless products before, for myself and as gifts for family, & I'm looking forward to see the new products.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Meg,
Thank you so much for your 5-star review!
We’re so grateful for your continued support and love that you’ve chosen SnapWireless products not only for yourself but also as gifts for your family.
We’re excited to share our upcoming products with you and hope you’ll love what’s next. Thanks again for being part of the SnapFam!
Great products from a great company
Great products from a great company
Excellent instant communication which exemplifies the expert customer service you get with every purchase.
Cannot fault SnapWireless
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi David,
Thank you so much for your amazing 5-star review!
We’re thrilled to hear you’re enjoying our products and that our customer service has made such a positive impression. Providing helpful, timely support is something we take great pride in, so your feedback means a lot to the whole team.
Thanks again for your support. We really appreciate it and hope you continue to enjoy your SnapWireless products!
I expected it to last longer
I expected it to last longer. I paid $160 in 2023 for what seemed amazing at first. Came with adapter's to charge in different countries and came with 2 types of cord and wireless charging. It's pretty decent. Its not the fastest of charging but for wireless I think it's okay. However I only got about maybe 5 uses out of it before it died 3 years later. I probably won't buy from snap again. All the features of it were great but they are not built to last sadly.
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Bey,
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations.
We’re pleased to hear you enjoyed the features of your PowerPack Universal, but we’re disappointed to learn it stopped working after a few years.
We do offer a generous 2-year warranty on our products, and had the issue occurred within that period, we would have been more than happy to organise a replacement for you. We’re sorry we didn’t have the opportunity to assist while your unit was covered.
We genuinely appreciate your feedback, as it helps us continue to improve our products and the experience we provide our customers.
Best customer experience
I placed an order for a Universal 2 Powerbank only to realise hours later I had ordered one with a lightning and c usb cables when I actually wanted dual c usb cables. I reached out through the exchange request online and was pleasantly surprised how quickly I was responded to. My order was quickly updated and new details emailed to me. Best customer service, fast and efficient. Highly recommend
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Penny,
Thank you so much for your wonderful 5-star review!
We’re really glad you reached out before your order was dispatched and that our team was able to update it quickly for you. It’s great to hear the process was smooth and that you were happy with the service.
Thank you for your recommendation and for choosing SnapWireless. We hope you love your new PowerPack Universal 2!
I ordered slim PowerPack by mistake
I ordered slim PowerPack , luggage scale and aira sound 31/5. On arrival I realised I ordered wrong PowerPack . Have filled in return form twice, have tried over and over to make contact with company ( no phone number) . Filled in another return form 25/6;. Received a thank you and we will be in touch asap . Nothing !,
I wish someone would tell me what I am doing wrong .
75 year old woman here trying to get things organised before I go to Japan for first time
Any help gratefully received
Update .. thank you . After posting this review snapwireless were in touch . Have received a returns card and have sent back the PowerPack I ordered by mistake .Ordered and received the PowerPack 6-1 this week also .
Further comments are ..
Fast delivery after order
Contacting the company /follow up was confusing and stressful
Hoping refund of the first order is straight forward !!
31. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Lynne,
Thank you for your feedback, and we’re sincerely sorry to hear about your experience.
Firstly, we’d like to apologise for the delay in getting everything sorted. We experienced an unusually high volume of enquiries during this period, which unfortunately meant some customers waited longer than we’d like for a response.
We’ve had a look into your case and can see that Niko did reply to your enquiry. Occasionally, our emails can end up in junk or spam folders depending on your email provider, so it’s possible our response didn’t make it to your inbox.
If you’re still needing assistance with exchanging your PowerPack, we’d be more than happy to help.
We hope you have an amazing first trip to Japan, and we’ll do everything we can to ensure you’re ready before you head off.
Snap
I had a snapped (pun intended) power base which was replaced under warranty with minimal fuss, so very happy with the customer service
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Fraser,
Thank you for your fantastic 5-star review!
We’re sorry to hear your PowerBase had an issue, but we’re really pleased we could get it replaced under warranty with minimal fuss. We also appreciated the pun! 😄
Thanks again for your support.
Great help
Staff was great help when needing assistance
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Tate,
Thanks so much for the review! We’re really glad our team could help when you needed assistance.
We appreciate your support and thank you for choosing SnapWireless!
Top tier support
I bought a charger from SnapWireless and unfortunately ran into a slight issue with it. However, I reached out to their support team and they were fantastic. They investigated and solved the issue within just a few days, and a replacement charger is already on the way. Really impressed with how easy they made the whole process. Great company to deal with!
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Dan,
Thanks so much for the review! We’re sorry to hear you ran into an issue with your charger, but we’re really glad our team could get everything sorted and a replacement on the way for you.
We always try to make the process as quick and easy as possible, so it’s great to hear that was your experience. Thanks again for your support and for choosing SnapWireless!
2/3 Products delivered
2/3 Products delivered, 1/3 didn'. Great customer service, cant fault em. 1/3 adaptors returnerd.
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Dan,
Thanks so much for your review and for your patience while we got everything sorted. We’re sorry that one of the items was initially missing from your order, but we’re glad our team could help resolve things and organise the return of the adaptor.
I lost the top magnetic part of my…
I lost the top magnetic part of my charger and they helped me out no worries! Top stuff
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Adam,
Thanks for the review! We’re glad we could help get you sorted with a replacement top magnetic piece. Things happen, so we’re always happy to help where we can.
Thanks again for your support and for choosing SnapWireless!
Amazing customer service promptly…
Amazing customer service promptly replacing a broken charger under warranty.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Clare,
Thank you for the lovely review! We’re sorry to hear your charger had an issue, but we’re so glad we could get a replacement sorted for you quickly under warranty.
We really appreciate your support and thank you for choosing SnapWireless!
Quick response and no hassle…
Quick response and no hassle replacement of a faulty item. Highly recommend
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Michelle,
Thanks so much for the review!
Glad we could get a replacement sorted for you quickly and without any fuss.
We really appreciate the recommendation and your support. Thanks for choosing SNAP!
Slim charger
Recently I had an issue with my universal slim charger. The customer service I received via emails was great. They were answered promptly and after a couple of weeks the issue was rectified which I'm happy with. While travelling to several countries last year I found the adaptors very handy.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Jill,
Thanks so much for your review!
We’re glad we were able to get everything sorted for you and that our team could help resolve the issue. It’s also great to hear the travel adaptors came in handy during your travels. There’s nothing better than hearing our products have been put to good use around the world.
Thanks again for your patience and support. We really appreciate you choosing SNAP and hope you have plenty more adventures ahead!
Great item/great service
Great item, delivered quick. Helped me tremendously on an overseas trip (the belt clip is underrated). Had a charging issue at 12 months, warranty immediately honoured and item replaced. These dudes are on the ball.
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Remy,
Thank you so much for the fantastic review and for your continued support.
We’re thrilled to hear the charger helped you out on your overseas trip, and we completely agree, the belt clip doesn’t get enough credit! 😊
While we’re sorry to hear you experienced a charging issue after 12 months, we’re glad our team was able to get a replacement sorted quickly and make the warranty process as smooth as possible.
Thanks again for taking the time to share your experience. Reviews like yours mean a lot to our team.
Ideal companion for your keys
Ideal companion for your keys, so you always have it with you and never run out of juice. Built-in cable is fantastic so nothing to think about, it's always there with you and fully functional. And really compact !!
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Glad you’re enjoying it. Having a charger that’s always with you and ready when you need it is exactly what we were aiming for.
Appreciate the support!
I purchased one PowerPack Universal 2
I purchased one PowerPack Universal 2 - 6 in 1 Travel Power Bank 10,000mAh - Lightning + USB C / Sky Blue back in November 2025. My wife and I used it overseas in London and Ireland for about five weeks and it was certainly very handy and we used it every day. Upon our return to Australia we did have an issue with the LED display and the team at SnapWireless were keen to address the problem ASAP. After a few emails the problem was investigated and I received a replacement unit very quickly. Great customer service!
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks for taking the time to share your experience, Graham!
We’re glad to hear the PowerPack Universal 2 came in handy throughout your travels in London and Ireland. It’s great to know it got plenty of use while you were away.
We’re also pleased we were able to get the display issue sorted quickly for you. While it’s never ideal when something goes wrong, we’re always happy to help and get our customers back up and running as soon as possible.
Thanks again for your support and feedback!
Great company to deal with. Amazing products
I’ve been a fan of Snap Wireless since my first purchase a couple of ago. I’ve bought a couple more products since then and always impressed with the quality of each one.
I recently had an issue when my last charger stopped working which has never happened before. I emailed customer service and my issue was resolved immediately. I can’t speak highly enough of the service I received. They were professional, friendly and prompt.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thank you so much for your continued support, Vicki!
It means a lot to hear you’ve been with us for a number of years and have come back for multiple purchases. We’re delighted that you’ve consistently been impressed with the quality of our products.
While we’re sorry to hear you experienced an issue with your charger, we’re glad our team was able to get things sorted quickly for you. We’ll be sure to pass on your kind words to the customer service team.
Thanks again for your support and for taking the time to share your experience with others.
Snap wireless PowerPack Universal Slim
Very good product
Charges phone to 100% fairly quickly.
I was able to charge my phone at least twice before the powerbank goes flat. I have even gotten a little extra on a third charge when I was out all day and night, but not to 100% for the third charge before the powerbank went flat.
The cords are a little shorter than I was expecting, I thought they were retractable, but that’s not on this model. It’s sort of heavy to continually hold while charging, it made my thumbs cramp, so I had to put it down on the table to let it charge, but it sits neatly on top of my phone, so that works.
Overall, I’m very happy with this product
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks for the detailed review, Alicia!
We’re so glad to hear the power bank has been keeping your phone charged throughout those long days out and about. Getting a couple of full charges, plus a little extra when needed, is exactly what it’s designed for.
We also appreciate the feedback regarding the cable length and weight. That’s helpful for us to hear, and we’ll certainly keep it in mind as we continue developing future products.
Thanks again for taking the time to share your experience. We’re delighted to hear you’re happy with it overall!
I had an issue with my charger losing…
I had an issue with my charger losing its mojo. Emailed snap and had a reply from Niko. Forwarded him a video of the issue and no problem a replacement is in the post. Very good customer service. Great work Niko.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks for the review, David!
Sorry to hear your charger started losing its mojo, but we’re glad Niko was able to get things sorted quickly for you. We’ll be sure to pass your kind words on to him.
Thanks again for your support and for taking the time to share your experience. We hope the replacement serves you well for many years to come!
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