Skechers Bewertungen 

Same as everyone here: love the shoes but delivery with fedex is ridiculous and you can't reach anyone. If you can buy in a shop, I will try another website. I mean it is telling that there are no responses on here. Who can afford this type of behaviour nowadays?
Oh they just got sold to private equity (September 25) surely they will tighten up things.

Awful customer service. They simply do not reply to emails and their return strategy is terrible. It's a shame, as I love their shoes

Staff members on duty at the Leeds trinity Skechers shop had a good customer/relationship with me this morning while I was in the store.
Sameera particularly was the sale personal that attended to me.

I bought some arch fit slip ins in the Colchester store. I am so happy with them and especially the service given in store. Sally the manager explained that I would need a size smaller due to them being slip ins. Also as I wanted waterproof shoes, she suggested using a spray. Sally explained what temperature to wash the shoes then to respray to keep them waterproof. Overall my experience was lovely, I was given a loyalty card which I will use on my next visit when I buy six purchases I will get 50% off. I would recommend this store for it's welcoming service.

Tried to order as new customer and was sent a code for 20% off. Code didn’t work. Spent over an hour going round in circles, repeatedly filling in name, address, email, card details. Positively the WORST web site I have ever come across. Gave up and ordered another brand elsewhere painlessly. Do Skechers really want your business?

We visited yesterday your shop in London near Oxford Circus and we been served by Ryan and Farhaan, polite very very helpful and very competent in their job.. They assisted us in our purchases. Excellent.
We shall visit soon again.
Molly and Luca

The slide ons sent were not the style I ordered.
Sent back as instructed and no refund.
They owe me £60.
I will never buy from them again!

I wish I'd come here first! Shocking delivery service, no contact either from Skechers or UPS to inform me if and when dispatched. Estimated delivery once I found out has already been knocked back a day so who knows when I will receive my order! It has actually soured my opinion of the brand, I have numerous pairs of Skechers but this is my first experience of buying direct and probably my last!

Shoes are amazing, returns and customer service are so out of date. I have no option to print a label, how about giving us a QR code to scan! Still waiting for the email 24 hours later.

Very poor customer service. UPS delivered order to a locker with an invalid tracking number and no qr code. Sketchers customer service no response to email and unable to contact by phone. Parcel sent back to them by UPS. Would not recommend Sketchers

Tried on my slipon Sketchers today so comfortable even the pain in my knees were not so sore great support when walking in them hope to get another pair and be lovely on as well so very happy with my slip ons

This is the fifth order in a row which has been an unmitigated disaster. Not the product but UPS who are Skechers courier of choice. UPS used to be a smart, timely courier service but for the past eighteen months have turned into the worst delivery service of all the companies in the UK. They are scruffy, lazy, indolent and when you complain almost say they don’t give a dam. They deliver when they want to, or not, and instead of leaving a card, may or may not send an email stating you were not available, so they are sending the parcel back. FIVE times this has happened in the past eighteen months, and we are a small family professional practice who have our deliveries personal or not sent to our office which is open from 0930 to 1800 five days a week. Evri, DPD, Royal Mail, DHL all manage to deliver to us frequently BUT NOT UPS who can’t even deliver to their nominated collection points, tried that and are still waiting. This time not even a tracking reference, let alone a delivery notification. They need to be not used by anyone at all least of all Skechers whose reputation they are ruining!

Thank you to Ryan, the ASM at Sketchers Bradford. He served me and my family during a visit, Ryan was amazing to speak to and provided excellent service all round. Ryan was very knowledgeable on the products and communicated very well which won us over. He was lovely to speak to and I wish him the best for the future. Thank you Ryan!!!

Very disappointed with Skechers. The material quality is really poor, the shoes developed a bad smell very quickly, and they even caused blisters after wearing them for a short time. Considering how expensive they are, I expected much better comfort and durability. I’ve stopped buying Skechers because the quality simply doesn’t match the price.

Please please please stop using UPS in the UK, they are absolutely useless, I will not be ordering again without a different delivery option

Really do not use Skechers uk. I ordered a pair of trainers and unbeknown to me they’re coming from Belgium. I was given a false estimated delivery date for last Friday and now there is no delivery date or update from UPS. The package says a signature is required so how can I plan to be in when there’s no delivery date.
The only way to contact customer services is by email who give a 5 day window to answer,so useless.
I’m really shocked that such a large, renowned company can be so bad…..
Will never buy a pair of Skechers again.

Just an update for anyone awaiting an order….. I’ve just spoken to a lovely guy at Skechers Customer Services who has obviously answered my question a million times today. Apparently their main warehouse is in Belgium 🤷‍♀️, UPS haven’t scanned anything into the system since Friday and my trainers are still at the Port so goodness knows when they’ll arrive. As I said, don’t bother with Skechers, it’s just not worth the hassle and upset.

Wont be buying from Skechers directly again, as their 5 WORKING day response time for important queries - i.e. why can i not pick up the shoes I have paid for? - is abominable, showing that truly just care about getting your money and aftercare is wholly unimportant.

The shop where my shoes are refused to release them as that want a UPS code that I was never given.

UPS say to contact Skechers directly. Im well hacked off and just think I'll send them back when I eventually get them, and buy elsewhere.

Giant company with such a useless customer service model? Do me a favour!

As there is a bank holiday in between this time, it will be ages before this is sorted.

Ridiculous!

I bought these shoes in June 2025, but I only started wearing them regularly in December 2025. Since then, the heel quality has become very bad and it started hurting my feet.

I emailed customer service and waited 5 days without any reply. After contacting them again, they told me that because it was purchased in-store, I needed to go back to the store directly. When I went there, the manager only said there is a 45-day policy and could not help further.

Very disappointing experience. The quality is poor, especially for a product that has not been used for very long. I expected much better durability and customer service.

Ordered 4 pairs of trainers. 3 get delivered to home address as requested but 1 gets delivered to some random location and Skechers don't tell me its there Tracking says its on its way back to Skechers but its not. Skechers won't refund and I have no item. Its their fault for losing the item but I'm £100 down. They DON'T CARE ABOUT CUSTOMER SERVICE

Sadly I appear to have been either scammed or overcharged by £54 when I placed my order.
Awaiting for a response from Customer Service.
I'll update accordingly.