Skechers Bewertungen 829

We visited the Coventry branch and Lynsey the sales lady went above and beyond to help my elderly dad get fitted for some sandals as he is struggling with mobility. She was patient kind and even wrote his size down for him for next time we visit. We will be back for winter shoes for sure.
Highly recommend elderly people too can go and feel heard and cared for. Thank you Lynsey.

Poor product quality and unhelpful customer service

I bought a pair of Skechers sandals from the Bristol store towards the end of July 2025. I stored them away over winter and brought them back out to wear at the end of May 2026. Two days into a holiday, while walking, a metal clasp on the strap snapped, rendering the sandal completely unusable.

I attempted to resolve this in store, but I was met with a total lack of support; there was no offer of a refund, exchange, or repair. I was directed to their customer service team, who have been equally unhelpful. Despite providing clear photographic evidence of the defect, which shows the soles are barely worn, they refuse to acknowledge this as a manufacturing issue, offering only a discount on a future purchase.

It is unacceptable that a brand of this reputation does not stand by the quality of its footwear. Under the Consumer Rights Act 2015, goods must be of satisfactory quality and fit for purpose, yet these sandals failed after only two months of actual use. I am now escalating this matter to Trading Standards, as it is not right that Skechers is allowed to sell faulty goods and evade their legal responsibilities to their customers. I will not be shopping with them again.

Skechers golf shoes not fit for purpose - avoid them. Laces eroded and broke within 3 weeks and heel arch started to fall apart two weeks later. Shoes returned for refund, but they argued I should have asked first before returning, so only partial refund.

I have had the Skechers slip-ons for less than 6 months and they are already in a horrendous condition where I slip my foot on. Definitely not worth the price

I contacted Skechers Customer Care about a pair of Skechers Hands Free Slip-ins / Cozy Fit that appear to have a serious fabric/material quality fault.
The shoes were purchased from Sports Direct Preston on 3 March 2026 for £64.99. After only around three months of normal use, the quilted fabric became badly and permanently stained after being caught in normal rain. The shoes are marketed as machine washable, so I followed the washing guidance, but the staining would not come out.
I contacted Skechers directly because I believe this is a product quality issue with the fabric. I sent proof of purchase, photographs of the shoes, photographs of the labels and full details of the problem.
Skechers replied with an automated message saying they aimed to respond within 5 working days. My customer care ticket number is 462082:438505.
I chased them after they failed to respond, and chased again after 11 days. I still have not had a proper reply or resolution.
Very poor customer service from a well-known brand. I expected better, especially when the product appears to have failed after only three months and Skechers have been given full evidence.
I would be cautious buying this type of fabric Skechers shoe if you expect them to cope with normal rain or washing.

Went in to the bracknell shop to see if thay could help me with a pair of sandals that I got on Monday very nice sandals but every time I walked in them thay we're making a noise and asked if I could change them and the staff we're so helpful the
customer service was very good and change them strat away so thankyou for much

6 months later and still waiting for my replacement shoes to arrive. The distributor PICKLEBALL SHOP have been the middle man but even they are not getting tracking from the supplier- love the shoes but delaminated after 1 month of playing - where oh where are my shoes ???

Absolutely awful. Poor quality and customer services just ignore all emails

Very rude staff. Not customerfriendly at all!

First they promised me one thing at the cashier and I was going to pay, then the manager came and withdrew the agreement and said the cashier was new so he didnt know … why place an non experienced employee in at the frontdesk in the first place..??!

Both my shoes got the same problem after a year where the back of the shoe got loose and I asked if this was common, he answered he didnt know.. when I asked once again I got the reply that I should email the factory about it.. but I didnt recieve any email adress or other contactdetails…

Will never go there again!! Close the shop!!!

Santoro cannon
Great boots, seems big and clumpy at first but after a wee while are like lightweight dr.martens updated
Got them for £33 from £110, but are worth 110
Thanks

I ordered 4 pairs that arrived by UPS beautifully packaged. They did take longer than I expected, I had no idea they were coming from Belgium.
I sent one pair back had and had the UPS tracker, they arrived back at Skechers 3 days later. I had no receipt and no refund for 3 weeks!! I had given up hope and was about to open a case with PayPal when the £95 refund suddenly arrived. Customer care do not respond, I sent them 3 emails an automated response said back in 5 days but heard nothing. It’s a lot of outstanding money to waiting for.
Not ordering again it’s a lottery which is a shame as it’s a good product.

Same as everyone here: love the shoes but delivery with fedex is ridiculous and you can't reach anyone. If you can buy in a shop, I will try another website. I mean it is telling that there are no responses on here. Who can afford this type of behaviour nowadays?
Oh they just got sold to private equity (September 25) surely they will tighten up things.

Awful customer service. They simply do not reply to emails and their return strategy is terrible. It's a shame, as I love their shoes

Staff members on duty at the Leeds trinity Skechers shop had a good customer/relationship with me this morning while I was in the store.
Sameera particularly was the sale personal that attended to me.

I bought some arch fit slip ins in the Colchester store. I am so happy with them and especially the service given in store. Sally the manager explained that I would need a size smaller due to them being slip ins. Also as I wanted waterproof shoes, she suggested using a spray. Sally explained what temperature to wash the shoes then to respray to keep them waterproof. Overall my experience was lovely, I was given a loyalty card which I will use on my next visit when I buy six purchases I will get 50% off. I would recommend this store for it's welcoming service.

Tried to order as new customer and was sent a code for 20% off. Code didn’t work. Spent over an hour going round in circles, repeatedly filling in name, address, email, card details. Positively the WORST web site I have ever come across. Gave up and ordered another brand elsewhere painlessly. Do Skechers really want your business?

We visited yesterday your shop in London near Oxford Circus and we been served by Ryan and Farhaan, polite very very helpful and very competent in their job.. They assisted us in our purchases. Excellent.
We shall visit soon again.
Molly and Luca

The slide ons sent were not the style I ordered.
Sent back as instructed and no refund.
They owe me £60.
I will never buy from them again!

I wish I'd come here first! Shocking delivery service, no contact either from Skechers or UPS to inform me if and when dispatched. Estimated delivery once I found out has already been knocked back a day so who knows when I will receive my order! It has actually soured my opinion of the brand, I have numerous pairs of Skechers but this is my first experience of buying direct and probably my last!

Shoes are amazing, returns and customer service are so out of date. I have no option to print a label, how about giving us a QR code to scan! Still waiting for the email 24 hours later.