Annie was patient and kind. She was able to help me through getting service started with Twigby. Since the prior carrier kept saying the phone was unlocked time and time again when it wasn't, it was... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Got Silvercell on 7 July 2026, the $10 plan as I only want a service for emergencies. I make few calls, texts or use of data. Since I received the service, I have received 137 calls (all marketing cal... Mehr ansehen
Unternehmen hat geantwortet
Just starting New service with SilverCell and I had a whole lot of questions about things I didn’t understand and how to get “Activated”. My customer service person (Annie) was EXCEPTIONAL! I am look... Mehr ansehen
Unternehmen hat geantwortet
We did have an issue getting connected, but due to the patience, diligence and expertise of the technical staff, namely Ellie, they got us connected and we are beyond pleased. If you’re not connected... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Silvercell Wireless is a U.S.-based wireless provider created with one simple goal: to make cell phone service easier, more affordable, and more trustworthy—especially for seniors. We believe staying connected should never feel complicated, overwhelming, or stressful. Our plans are designed around what customers actually need. That means simple, easy‑to‑understand options, no contracts and no credit checks. Customers pay for service that works without being forced into long-term commitments or extra features they don’t use. Silvercell Wireless also offers a wide selection of easy‑to‑use phones at affordable prices, including models designed for comfort, clarity, and reliability. Customers can choose the phone that fits them best, with no pressure or restrictive pricing tactics What truly sets Silvercell apart is SilverService—our 100% U.S.-based customer care team. When customers reach out, they speak with real people who are patient, knowledgeable, and committed to helping. We take pride in explaining things clearly, answering questions honestly, and treating every customer with respect. At Silvercell Wireless, we’re not focused on upselling or complicated technology. We’re focused on dependable service, transparent pricing, and genuine support—so our customers can stay connected with confidence.
Choose Silvercell with confidence.
Vom Unternehmen geschrieben
- Have a question? We’re here for you.
- If anything is unclear or you’d just like to ask a question, please don’t hesitate to chat with us. Our friendly 100% U.S. Based team is ready to help — patiently, clearly, and with care.
Love Our Service — Or Your Money Back
30-Day Satisfaction Guarantee.
At Silvercell, we’re proud to serve older adults who value clear, dependable service. That’s why every plan includes our 30-Day Satisfaction Guarantee.
Kontaktinformationen
1418 Kensington Square Court, 37130, Murfreesboro, Vereinigte Staaten
- support@silvercellwireless.com
- silvercellwireless.com
Simple Phone Service Made for Seniors.
4,8
Hervorragend
82 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 50 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Robin got my cell number transferred…
Robin got my cell number transferred just like an expert.
Thanks again,
Steve Merrick
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Hi Steve,
Thank you so much for your kind words! We’re thrilled to hear that Robin was able to get your number transferred smoothly—that’s exactly the kind of expert support we strive to provide.
We truly appreciate you choosing Silvercell, and we’ll be sure to pass your feedback along to Robin. If you ever need anything else, we’re always here to help!
Antwort von Silvercell Wireless
Thank you for your kind words! We’re happy Scott was able to provide a great experience. At Silvercell, we’re always here to help—please don’t hesitate to reach out if you need anything!
When I signed up this morning there was…
When I signed up this morning there was an error with the system at silver cell but I patiently worked with the gentleman named Scott and he noticed there was something really wrong and he said wait about an hour and 2 try all over again and ask for him and he would help me walk through and he jumped on my screen and did just that we were able to set up a new account and I ended up going with the $25 a month unlimited plan and so far everything is amazing if this is the way the company starts off by helping Seniors then it can only go up from here I'm very happy and joyous and I want to share this news with everybody all of my friends
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
That’s wonderful to hear. Thank you so much for sharing your experience! We’re glad Scott was able to help get everything set up for you, and we truly appreciate your patience. Welcome to Silvercell, we’re honored to have you, and we’re here anytime you need us!
THE CUSTOMER SERVICE IS ABSOLUTELY THE…
THE CUSTOMER SERVICE IS ABSOLUTELY THE BEST I'VE EVER DEALT WITH. THEY ANSWERED ANY QUSTIONS I HAD AND HELPED ME THRU THE WHOLE PROCESS. OUTSTANDING IN MY BOOK.
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you so much for the incredible feedback! We’re truly honored to hear that our customer service is the best you’ve experienced. Helping answer questions and guiding customers smoothly through the entire process is exactly what we strive for, and your kind words mean a great deal to our team. Thank you for choosing Silvercell Wireless. We appreciate you!
Scott was patient and very helpful.
Scott was patient and very helpful.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you for your kind feedback! We’re so glad to hear that Scott was patient and helpful. Providing clear, respectful support is something we take great pride in, and we truly appreciate you taking the time to share your experience with Silvercell Wireless.
First agent just wanted me to go away
First agent just wanted me to go away, so I asked for his supervisor, Scott took over, and boom, things got done without any issues. Scott was very professional
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you for taking the time to share your honest feedback. We’re sorry to hear that your initial experience didn’t meet expectations — that’s certainly not the level of service we aim to provide. We truly appreciate you giving us the opportunity to make things right, and we’re glad Scott was able to step in and resolve everything smoothly and professionally. Please know that your experience will not go unnoticed and will be thoroughly reviewed internally so we can continue improving and ensure exceptional service moving forward. Thank you again for your feedback and for allowing us the chance to earn your trust.
Transferring number was so easy…
Lisa walked me through everything and made this process of transferring my phone number over totally painless. It was so easy to do. I highly recommend this company
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you so much for the 5‑star review, Jack! We’re thrilled to hear that Lisa made the number transfer process so easy and stress‑free. Helping our customers switch smoothly is exactly what we aim for, and your recommendation truly means a lot to us. Thank you for choosing Silvercell Wireless!
Annie was great
Annie was great. No hard sell, answered all of my questions and there are so many cell services available right now, but this one sounds superb.
Thanks a million.
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you so much for the kind review! We’re happy to hear Annie made the experience easy and informative without any pressure. If you have any questions, please simply chat in with our SilverService team on our website. Thanks again.
Annie was wonderful and polite to work…
Annie was wonderful and polite to work with, absolutely great service!
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
We’re so glad to hear that Annie provided polite, friendly, and truly great service. She takes pride in helping our customers, and we appreciate you taking the time to share your experience. Thanks for choosing Silvercell Wireless!
Silver Cell Wireless
I just interacted with Silver Cell Wireless chat. Robin was the person that I spoke with. Robin was quick to respond and answered all my questions without delay. First impressions are lasting impressions and my first one was excellent! Thanks, Robin!
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you so much for taking the time to recognize our SilverService team members. They truly make all the difference, and your kind words mean a lot to all of us. We appreciate you being part of the Silvercell family!
Annie was a 10 star agent
Annie was a 10 star agent. She was extremely knowledgeable and very patient..She made the whole procedure flow effortlessly.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you for the amazing review! We’re so happy to hear that Annie made your switching experience so smooth and easy. Her knowledge and patience truly make a difference, and we’re proud to have her on our team. We appreciate you choosing Silvercell Wireless and are glad to have you with us!
good people to work with scott helped a…
good people to work with scott helped a lot price is great service i good
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you so much for your kind review! We’re really glad to hear you had a great experience and that Scott was able to help you every step of the way. We work hard to offer fair pricing and dependable service, so it means a lot to know you’re happy.
I talked over text and I was very…
I talked over text and I was very pleased how quick my questions are answered.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you for taking the time to share your experience! We’re happy to hear our U.S. online chat was quick and helpful in answering your questions. Providing fast, clear support is important to us, and we truly appreciate your feedback. Thanks for choosing Silvercell Wireless!
Lisa (Customer Support)
Lisa was very prompt, curteous and knowledgable. It was pleasure to have chatted with her with my order of an additional line added to my account.
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you for sharing. Our SilverService team wants to make your experience as pleasant as possible. Once you receive your order, please let them know if you have any questions.
Excellent service setting up my phone
Excellent service setting up my phone. Knowledgeable, professional, courteous, experience. Five stars for sure!!!
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
We will always be here for you, ready to help with any and all questions you may have.
Amazing customer support!!
Amazing customer support! I've worked with Amy, Lisa and Scott and they were more than helpful! They treated me like I was their grandparent. I am thankful for that. 10/10 experience.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you so much for your kind words! We’re thrilled to hear that you’re loving the value of our service, enjoying the reliable coverage, and having such a great experience with our U.S.-based SilverService chat team. They work hard every day to take exceptional care of our customers, and feedback like yours means the world to us.
Obvious Data throttling
Obvious Data throttling, with YouTube video playing at 244 fps. Annie in the chat doubts that's what is happening because my data use is so minimal. I cancelled service immediately.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you for taking the time to share your experience. We’re very sorry to hear this was frustrating.
We want to clarify that Silvercell Wireless does not throttle high‑speed data allotments. Our service does not intentionally slow data speeds based on usage levels, especially when data usage is minimal. What you experienced with video playback was not the result of throttling on our end.
Data speeds can sometimes be affected by factors outside of our control, such as local network congestion, signal strength at a specific location, device settings, or temporary carrier network conditions. In many cases, video apps like YouTube also automatically adjust playback quality based on real‑time network conditions. Either way, any of these cases would be extremely rare.
We’re sorry if this wasn’t explained clearly at the time, and we regret that it led you to cancel service. That was certainly not the experience we want anyone to have. Our goal is always to be transparent, helpful, and to work through issues together whenever possible.
If you’re open to it, we’d welcome the opportunity to review the situation further or clarify how our data service works. We truly appreciate your feedback, as it helps us continue improving how we support our customers.
— Silvercell Wireless Support
I was on the website tryin to ask a…
I was on the website tryin to ask a question but the chat box never came up, even tho I could see the worker writin. Then I sat near 30 minutes on the phone page… put my phone model in and it just kept spinnin round. I even refresht it a few times but nothin happend.
18. August 2025
Bewertung ohne vorherige Einladung
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