Annie was patient and kind. She was able to help me through getting service started with Twigby. Since the prior carrier kept saying the phone was unlocked time and time again when it wasn't, it was... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Got Silvercell on 7 July 2026, the $10 plan as I only want a service for emergencies. I make few calls, texts or use of data. Since I received the service, I have received 137 calls (all marketing cal... Mehr ansehen
Unternehmen hat geantwortet
Just starting New service with SilverCell and I had a whole lot of questions about things I didn’t understand and how to get “Activated”. My customer service person (Annie) was EXCEPTIONAL! I am look... Mehr ansehen
Unternehmen hat geantwortet
We did have an issue getting connected, but due to the patience, diligence and expertise of the technical staff, namely Ellie, they got us connected and we are beyond pleased. If you’re not connected... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Silvercell Wireless is a U.S.-based wireless provider created with one simple goal: to make cell phone service easier, more affordable, and more trustworthy—especially for seniors. We believe staying connected should never feel complicated, overwhelming, or stressful. Our plans are designed around what customers actually need. That means simple, easy‑to‑understand options, no contracts and no credit checks. Customers pay for service that works without being forced into long-term commitments or extra features they don’t use. Silvercell Wireless also offers a wide selection of easy‑to‑use phones at affordable prices, including models designed for comfort, clarity, and reliability. Customers can choose the phone that fits them best, with no pressure or restrictive pricing tactics What truly sets Silvercell apart is SilverService—our 100% U.S.-based customer care team. When customers reach out, they speak with real people who are patient, knowledgeable, and committed to helping. We take pride in explaining things clearly, answering questions honestly, and treating every customer with respect. At Silvercell Wireless, we’re not focused on upselling or complicated technology. We’re focused on dependable service, transparent pricing, and genuine support—so our customers can stay connected with confidence.
Choose Silvercell with confidence.
Vom Unternehmen geschrieben
- Have a question? We’re here for you.
- If anything is unclear or you’d just like to ask a question, please don’t hesitate to chat with us. Our friendly 100% U.S. Based team is ready to help — patiently, clearly, and with care.
Love Our Service — Or Your Money Back
30-Day Satisfaction Guarantee.
At Silvercell, we’re proud to serve older adults who value clear, dependable service. That’s why every plan includes our 30-Day Satisfaction Guarantee.
Kontaktinformationen
1418 Kensington Square Court, 37130, Murfreesboro, Vereinigte Staaten
- support@silvercellwireless.com
- silvercellwireless.com
Simple Phone Service Made for Seniors.
4,8
Hervorragend
82 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 50 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great online Service Rep
Scott was a tremendous help in transferring and activating my new service. Didn't take long for activation. Walked me through it step by step, made it a breeze with his knowledge, and kept my number.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
We're delighted to hear that your transfer and activation process was quick and seamless. Making it easy to switch service, keep your number, and get connected without hassle is exactly what we strive for. We appreciate your kind words and are grateful you chose Silvercell. Welcome aboard!
Agent Scott was helpful with my…
Agent Scott was helpful with my questions as a new account. Couldnt of been more gracious. Thank You Scott.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you for your review! We're happy to hear your questions were answered and that you received such gracious and helpful support while setting up your new account. We appreciate your feedback and thank you for choosing Silvercell!
We transferred from Spectrum to…
We transferred from Spectrum to Silvercell and received our new phones today. I am not very good with doing all this. I was fortunate to get Lisa as my customer service rep and she was very patient with me and made everything easier for me. She answered all my questions without hesitation. She is an asset for you company. Thank you Lisa for your time, patience and for being very pleasant and kind.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you for your review! We're delighted to hear your switch to Silvercell went smoothly. Our team is committed to providing patient, helpful support, and we're glad all your questions were answered and your new phones were set up with ease. Thank you for choosing Silvercell and for sharing your experience!
The representative was so helpful and…
The representative was so helpful and kind
She went well above her duty
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you so much for your kind words!
We’re so glad to hear you had such a positive experience and felt well taken care of—that really means a lot to us. Going the extra mile is exactly what we strive for every day.
New phone set-up
I got a new unlocked phone and Robin was very helpful with transferring my service and setting up my eSIM to my new phone.
I've been with Silvercell a little while now and am happy with the service.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Glad to hear everything went smoothly getting your new phone set up. Our team knows that can sometimes feel like a big step, so it’s great to know the process was easy.
We’ll be sure to pass along the kind words to our team. And it really means a lot to hear you’re happy with the service after being with us for a bit.
Thanks again for taking the time to share this—we appreciate it!
Lisa was a wonderful agent to work with…
Lisa was a wonderful agent to work with . She was so patient, kind, courteous and understanding. She put up with an old woman like me for over an hour! She’s awesome; give her AND Amy a raise!
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you for your kind feedback! We truly appreciate you choosing Silvercell!
As a potential new customer
As a potential new customer, my questions were answered clearly. Scott was very nice!
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you so much for your kind review! We’re glad to hear your questions were answered clearly and that you had a positive experience.
We hope you decide to join Silvercell, we’d love to have you!
Scott was my assistant today and was…
Scott was my assistant today and was very helpful and efficient.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thanks so much for the kind word. We really appreciate you taking a minute to share that. Glad you had a smooth experience and that the team could help out and make things easy. That’s exactly what we’re going for. Thanks again for choosing Silvercell!
Scott is a great support team
Scott is a great support team! A real pro.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you so much for your kind words! We’re thrilled to hear that we provided such great support. We’ll be sure to pass along your feedback. Thanks for choosing Silvercell!
SCOTT WAS WONDERFUL HELPED ME TRENDOUSLY
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
We’re thrilled to hear you had such a positive experience and that our support team was able to help you so much. Your kind words mean a lot to us—thanks for choosing Silvercell!
Lisa was patient
Lisa was patient. She answered every question with clarity. She took care of what was needed.
I am waiting for a copy of the transcript of our conversation. It has not yet been received. I reserve the right to edit my review if I do not receive that transcript.
I AM HAPPY TO REPORT THE TRANSCRIPT CAME THROUGH AS PROMISED. THIS COMPANY HAS NOT LET ME DOWN.
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
We’re glad to hear that your questions were answered clearly and that the support you received was patient and helpful. Many customers really like transcripts from chats so they can reference it in the future. Thank you for putting your trust in Silvercell!
Scott was great support in helping me…
Scott was great support in helping me find the right phone for my mother… THANKS
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
We’re really glad our chat team could help you find the perfect phone for your mom. That’s exactly what we’re here for.
If you ever need anything else, we’re always happy to help.
Robin and the whole team (Annie and…
Robin and the whole team (Annie and Scott) were fantastic.
Pleasure working with them.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
It truly means a lot to hear this. Thank you for taking the time to share it!
We’re so happy the SilverService team made your experience a great one. Don’t hesitate to reach out if we can help with anything in the future.
Very helpful!
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you for your kind words! We’re so glad you found our team helpful.
At Silvercell, our SilverService support team is specially trained by a Certified Senior Advisor to provide clear, patient, and personalized assistance—so it means a lot to hear that reflected in your experience. We’re here whenever you need us!
Had a problem with calls and text…
Had a problem with calls and text messages not going through from my iPhone to Andriod Phones. Andy walked me through a fix , trying different things. I guess it all boiled down to a new eSIMs - caused that fix the problem. It took a while trying each fix, but you have to go through the motions to get the right results. A++++ to Andy - Silvercell Customer Service
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you for sharing your experience!
We’re glad Andy was able to patiently work through each step and get everything resolved with the new eSIM. That dedication is exactly what our SilverService team—trained by a Certified Senior Advisor—is all about. We’ll be sure to pass along your A++++ to Andy!
I am a new customer
I am a new customer, and this was the first time I dealt with customer service and was very satisfied with Scott's help. I got my answer to my question very quickly.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you for your kind review and for choosing Silvercell!
We’re so glad to hear your first experience with customer service was a great one and that you received quick, helpful answers. Providing fast and reliable support is exactly what we aim for.
We truly appreciate you taking the time to share your experience and are glad to have you with us! If you ever need anything, they’re always here to help.
I am not very savvy with this stuff and…
I am not very savvy with this stuff and Amy and Robin were very helpful!
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
We’re so glad to hear our team was able to help! Making things simple and easy to understand is exactly what we strive for, especially for those who don’t feel as tech-savvy. You’re never alone with Silvercell, and we’re always here to support you every step of the way.
Welcome to the Silvercell family!
Annie was great
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
We’re truly grateful you took the time to share your experience with Silvercell. It means a lot to us to know that you’re happy with your service. The team is always here to help. We appreciate you being part of the Silvercell family!
Silvercell is amazing!
Silvercell is amazing!! I have never had an experience with a phone service as helpful and friendly, Scott was extremely helpful and friendly, amazing, I would highly recommend Silvercell to anyone!!!!
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you so much for your kind words. We're absolutely thrilled to hear about your experience. Scott will be especially glad to know he made such a positive impact. At Silvercell, our SilverService support team is highly trained by a Certified Senior Advisor, which means we’re uniquely equipped to offer patient, caring assistance, especially for customers who value a little extra guidance and peace of mind.
Your feedback means the world to us, and we’re so grateful you chose Silvercell. If you ever need anything at all, our team is always here for you!
Welcome to the Silvercell family!
Thank you Silvercell!
Received my new phone and it's working fine. Thanks Silvercell!
This phone service is touted as cheaper for seniors. It would be if things worked as I liked. I purchased a flip phone which I couldn't hear on well at all, so I wanted to go back to my old phone. They expected me to be able to put the new sim card in the old phone, and I couldn't do it so they said to have someone help. Who?
I contacted Silvercell and they said they will be sending me a new phone. Will advise when received.
Received my new phone and it's working fine. Thanks Silvercell!
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silvercell Wireless
Thank you for your honest feedback.
Our goal at Silvercell is to make things easier—not harder—for seniors, and it’s clear you feel we fell short in your experience.
You shouldn’t have been left wondering “who can help?”—that’s exactly where we should step in. Our team is here to walk you through these steps clearly, patiently, and at your pace. Whether it’s getting your old phone working again, recommending a better phone that fits your needs, or guiding you step-by-step, we are committed to helping you feel confident and supported.
We would really appreciate the opportunity to make this right for you. Please reach out to our SilverService support team and we’ll assist you every step of the way.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.