The honest information about the size of washing machine for the different sizes of coverless duvet was so useful. I would normally buy a king-size for a double bed so opted for the double-bed size in... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I have to say my experience with silentnight didn't get off to a great start. I was getting a replacement mattress and the old one was meant to be up lifted at the same time, this didn't happen. Long... Mehr ansehen
Unternehmen hat geantwortet
Never buying anything from silent night again. Had this mattress for 3 years with a 5 year guarantee. Sagging, creaking and causing very bad neck and back pain. Tried to make a guarantee claim and t... Mehr ansehen
Unternehmen hat geantwortet
Excellent.....speedy delivery....mattress topper feels like sleeping on a cloud. I bought a very firm cheaper mattress but this makes it feel a luxury item.
Unternehmen hat geantwortet
Unternehmensdetails
Über Silentnight
Vom Unternehmen geschrieben
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Kontaktinformationen
Long Ing Business Park, BB18 6BJ, Barnoldswick, Vereinigtes Königreich
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4,1
Gut
8995 Bewertungen
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Das haben sich andere Leute angesehen
Sags excessively in the center, causing severe back pain!
I purchased a Premier Inn Mattress 2.0 which was delivered on 29th June 2026 after an initial incorrect delivery. Unfortunately, the mattress has serious structural support issues; despite being advertised as "Medium/Firm" with "Zoned Pockets", it sags excessively in the center, causing severe back pain.
I submitted a formal complaint under the Consumer Rights Act 2015 requesting a resolution/refund. It has been over 5 working days and despite a follow-up email, I have received zero response from customer service.
Ignoring customer complaints about product faults is unacceptable for a brand of this scale. I expect customer support to contact me immediately to arrange the return and full refund for my order.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Silentnight
We appreciate you taking the time to share your feedback Claudia. We sincerely regret that the mattress has not met your expectations and with the lack of response to your complaint. We are actively looking into this matter to understand why your communications have not been addressed promptly. We are committed to resolving this for you and will ensure that the appropriate team reaches out to you directly asap to discuss the return and refund process.
Kind regards, Sam at Silentnight Brands
Not used yet as it's too hot
Not used yet as it's too hot, but arrived on time, great that it comes in a proper bag so easy to store & keep clean when not in use, sure it will be worth the price
10. Juli 2026
Antwort von Silentnight
We're glad to hear your item arrived safely and we hope it brings you much enjoyment when the weather cools down.
Kind regards, Sam at Silentnight Brands
Antwort von Silentnight
We're so glad to hear you're happy with your duvet. Thank you for your feedback!
Kind regards, Sam at Silentnight Brands
Good lightweight duvet perfect for this…
Good lightweight duvet perfect for this hot weather.
9. Juli 2026
Antwort von Silentnight
We're so pleased to hear our duvet is perfect for the warm weather! We appreciate you sharing your positive experience Alison.
Kind regards, Sam at Silentnight Brands
Posted already really oleased
8. Juli 2026
Antwort von Silentnight
We're so pleased to hear you're happy! Thank you for your feedback Jane,
Kind regards, Sam at Silentnight Brands
Antwort von Silentnight
We're happy to hear your order arrived on time! We appreciate your positive feedback Dennis.
All the best, Sam at Silentnight Brands
Arrived on time on our 62nd wedding…
Arrived on time on our 62nd wedding Anniversary!. Feels good.
25. Juli 2026
Antwort von Silentnight
We're so happy it arrived for your wedding anniversary Anne. We appreciate your kind words.
Kind regards, Sam at Silentnight Brands
My mattress was not delivered on time…
My mattress was not delivered on time but Jolie from customer services arranged another delivery with the courier and also arranged a very generous compensation. Very Friendly and helpful. Thankyou
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Silentnight
We are genuinely happy to hear that our team was able to resolve the delivery issue and provide a satisfactory resolution. We appreciate you sharing your positive experience with us Saad.
Kind regards, Sam at Silentnight Brands
I tried contacting the customer service…
I tried contacting the customer service team to arrange a return for my mattress because it was not as advertised, but I received no response to my request. I also found it extremely difficult to get in touch with customer service directly. Overall, this has been a very disappointing experience, and based on the poor after-sales support, I won't be shopping here again or buying another silentnight mattress.
Update 18/8 - Despite providing the information silentnight requested, I still haven’t received any updates or been contacted to arrange a return
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Silentnight
We are truly sorry to hear about your frustrating experience with our customer service and the difficulties you faced arranging a return for your mattress. We've asked for more information so we can look into this asap for you.
Best regards, Sam at Silentnight Brands
Great service and product
Delivery was efficient and on time with good communication throughout. Bed is sturdy and comfortable
13. Juli 2026
Antwort von Silentnight
We're delighted to hear your feedback.
Best regards, Sam at Silentnight Brands
The blanket might be good
The blanket might be good, but it didn't work for us. I bought it for my adult son with autism, hoping the weighted blanket would improve the duration of his sleep, but there was no improvement. However, that might just be our experience; it could work for others.
13. Juli 2026
Antwort von Silentnight
We appreciate you sharing your experience with the weighted blanket. We understand it didn't meet your son's specific and we acknowledge that individual results can vary. Your feedback is valuable to us.
Kind regards, Sam at Silentnight Brands
Antwort von Silentnight
Thanks for your feedback, its much appreciated.
Kind regards, Sam at Silentnight Brands
Delivery on time
Delivery on time. The men were cheerful and polite and carried out the setting up carefully and with good humour.
6. Juli 2026
Antwort von Silentnight
We're delighted to hear that your delivery arrived on time and that our delivery team provided such a great service. Thank you for sharing your positive experience Robert, it means a lot.
Kind regards, Sam at Silentnight Brands
Antwort von Silentnight
We're so glad to hear you found the ordering process easy and the delivery timely. We appreciate your kind words about our quality!
Kind regards, Sam at Silentnight Brands
Antwort von Silentnight
Thanks for your review John,
Kind regards, Sam at Silentnight Brands
great mattress but need a better delivery service
happy with the mattress and duvet but was not clear when ordering there was only one pillow .delivery men have marked my walls taking my old mattress downstairs hence the 3 stars
5. Juli 2026
Antwort von Silentnight
We appreciate your feedback on the mattress and duvet. We're sorry to hear about the issue with the pillow quantity and the damage caused during delivery. We will have the CX team reach out to you directly to investigate further.
Kind regards, Sam at Silentnight Brands
Cool pillows !
I get hot in bed,so I need anything that will keep me cool. These pillows are fantastic for me ; since I've had them,I've slept much better.
12. Juli 2026
Antwort von Silentnight
We're so glad our cooling pillows are providing you with much-needed comfort and helping you sleep better. We appreciate your positive feedback Mick.
Kind regards, Sam at Silentnight Brands
Good product
4. Juli 2026
Antwort von Silentnight
Thanks for your review,
Kind regards, Sam at Silentnight Brands
Very pleased with our Coolbreeze 2.5…
Very pleased with our Coolbreeze 2.5 tog summer duvet. It was cheaper to buy direct and excellent quality. I was told it would be delivered in 4 - 5 days but it arrived first thing the day after I ordered it ! Very impressed.
11. Juli 2026
Antwort von Silentnight
We are absolutely delighted to hear how pleased you are with your Coolbreeze summer duvet! It's wonderful to know you found the quality excellent and that the speedy delivery was such a pleasant surprise.
Kind regards, Sam at Silentnight Brands
Antwort von Silentnight
We're happy to hear that you are enjoying the great quality pillows and appreciate the fast delivery. Thanks George.
Kind regards, Sam at Silentnight Brands
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