Silentnight Bewertungen 

8.989
TrustScore 4 von 5

4,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The honest information about the size of washing machine for the different sizes of coverless duvet was so useful. I would normally buy a king-size for a double bed so opted for the double-bed size in... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have to say my experience with silentnight didn't get off to a great start. I was getting a replacement mattress and the old one was meant to be up lifted at the same time, this didn't happen. Long... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Never buying anything from silent night again. Had this mattress for 3 years with a 5 year guarantee. Sagging, creaking and causing very bad neck and back pain. Tried to make a guarantee claim and t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent.....speedy delivery....mattress topper feels like sleeping on a cloud. I bought a very firm cheaper mattress but this makes it feel a luxury item.

Unternehmen hat geantwortet

Unternehmensdetails

  1. Matratzengeschäft
  2. Bettenfachgeschäft
  3. Fachgeschäft für Bettwaren
  4. Schlafzimmermöbelgeschäft

Über Silentnight

Vom Unternehmen geschrieben

Shop our winter bedding
winter bedding
just sleep®
assembly guides
guarantees
contact us

Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.

Silentnight's Customer Guarantee

Silentnight's Customer Guarantee

We work hard to ensure all our customers receive the highest levels of quality and support. Honesty and integrity lie at the very core of everything we do here at Silentnight. The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.

Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

8989 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,1

Alle Bewertungen

(8.989)

1.101 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Great quality.

I was looking for a bed and came across this website via blue light card. There was a variety of products(beds, mattresses, bed sets etc) Lots to choose from. Website was easy to navigate. I found my choice of bed and was able to arrange delivery which was easy to do. I was kept informed of the delivery progress and on the day of delivery, the bed arrived within the agreed time frame. The delivery went quite smoothly with the delivery staff being incredibly professional and friendly. They put the bed together and took away the packaging. Very pleased with the quality of the bed and mattress. So much so I’ve ordered another for the spare room!

5. August 2026
Silentnight-Logo

Antwort von Silentnight

We are so pleased to hear about your positive experience Johanet. It is wonderful to know you are happy with the quality and that you have chosen us again for your spare room!

Kind regards, Louise at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Very comfortable

Very comfortable, great sleep using this topper

4. August 2026
Silentnight-Logo

Antwort von Silentnight

We're so pleased to hear that our topper is providing you with such comfort and helping your sleep. Thank you for your feedback!

Kind regards, Louise at Silentnight Brands

Bewertet mit 5 von 5 Sternen

I placed an order with Argos for a…

I placed an order with Argos for a Silentnight mattress, they delivered the wrong mattress, twice, and I liaised with Jolie in CS who helped me when I then cancelled the order with Argos and wanted to buy another Silentnight mattress through another company to ensure that it was the same mattress albeit under a different name and I made contact again with Jolie. Jolie was professional, helpful and nothing was too much trouble, fabulous CS Jolie, you are a credit to Silentnight!

24. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Silentnight

We are so pleased to hear about your positive experience with one of our team members. It is wonderful to know that we were able to assist you effectively, especially after the difficulties you encountered with your order. We truly appreciate you sharing your kind words and will forward your feedback onto Jolie.

Kind regards, Louise at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Was worth the money

Was worth the money

4. August 2026
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Antwort von Silentnight

Thanks for taking the time to leave a review,

Kind regards, Louise at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Very comfortable mattress topper

Very comfortable mattress topper. Arrived on time and I am very happy with the purchase.

3. August 2026
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Antwort von Silentnight

We are so happy to hear that you are very pleased with your recent purchase Vincent.

Kind regards, Louise at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Easy to order and read up on the…

Easy to order and read up on the information. Good value and machine washable. It was a gift for my son and he said it is wonderful, it does what it says on the tin!

26. Juli 2026
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Antwort von Silentnight

We're so happy to hear that ordering was easy and that your son is enjoying his Throw. It's wonderful to know it's meeting expectations.

Kind regards, Louise at Silentnight Brands

Bewertet mit 5 von 5 Sternen

A fantastic mattress topper

A great product at a very reasonable price and a speedy delivery. The mattress topper has transformed our sleeping experience

26. Juli 2026
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Antwort von Silentnight

We're so pleased to hear that our mattress topper has made such a positive difference to you Christine.

All the best, Louise at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Simple process

It was easy to find the mattress I wanted to order and very pleasing to be given a free copper pillow to go with it.
The ordering process was simple and the mattress arrived on time with two helpful delivery members who carried it upstairs. Fabulous service

2. August 2026
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Antwort von Silentnight

It's wonderful to hear that you had such a positive experience finding your mattress. We're delighted the ordering process was simple and that our delivery team were helpful.

Kind regards, Louise at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Very good dog beds excellent value and…

Very good dog beds excellent value and promptly delivered

26. Juli 2026
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Antwort von Silentnight

We're so pleased to hear you found our dog beds to be excellent value and that they were delivered promptly. Thank you for your positive feedback!

Kind regards, Louise at Silentnight Brands

Bewertet mit 1 von 5 Sternen

It took 8 days to arrive

It took 8 days to arrive, not the advertised 2-3 days. Not wholly the fault of the courier as we didn’t get the advertised updates regarding dispatch from Silentnight and when the courier got in touch to say they had received the item 4 days had already passed. Silentnight systems also failed when they sent us a survey asking for feedback on the delivery process 4 days before we eventually received the product. When our purchase did arrive the product was just ok. Nothing amazing.

2. August 2026
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Antwort von Silentnight

We appreciate you sharing your experience with us. We are truly sorry to hear about the delay in your delivery. We understand how frustrating this must have been and have escalated this with EVRI.

Best regards, Louise at Silentnight Brands

Bewertet mit 1 von 5 Sternen

Very bad quality Silentnight promised their CX team would contact me directly, then total silence. The bed and divan base collapsed, but they're using a minor stain to ignore a 5-year guarantee. Terrible quality.

I purchased the Silentnight Hatfield Double Memory 2 Drawer Divan Bed – Grey in November 2023 from Argos . Within less than three years of normal use, the mattress has completely lost its shape and has caused damage to the divan base. My son has been using the bed since delivery and has been experiencing increasing discomfort due to the sagging. I contacted Silentnight with photos, but my guarantee claim was declined due to surface staining. This is extremely disappointing, as cosmetic staining does not cause structural sagging or damage to a reinforced divan base. The product has clearly developed premature structural faults and has not lasted anywhere near the expected 7–10 years. Very dissatisfied with the quality and durability of this bed.

1. Juli 2026
Bewertung ohne vorherige Einladung
Silentnight-Logo

Antwort von Silentnight

We are truly sorry to hear about the issues you've experienced with the bed and mattress. We understand your disappointment regarding the rejected claim, please be aware excessive moisture can damage the internal core and if the care instructions have not been followed this can invalidate your guarantee as per the terms & conditions of the warranty that came with your purchase. We have asked for more details so our CX team can look at this and get back to you directly to advise further.

Kind regards, Louise at Silentnight Brands

Silentnight Brands

Bewertet mit 1 von 5 Sternen

No Confidence in Customer Guarantee

I purchased Memory Cool 2000 and I feel misled that I could shop with confidence as they advertised on the 60 day sleep trial. The mattress was very firm for a couple of weeks but persevered with it , was ok for a few weeks but now dipping in middle and very uncomfortable causing back, neck and shoulder pain after only 6 weeks of use. No problem I thought as I can use their much advertised sleep trial however please read their small print.
They will not honour the site wide discount you received on your original mattress even though external retailers do offer this. I paid £631 and the choice I have is pay another £267 to get a mattress you can actually comfortably sleep on or keep a mattress that is not fit for purpose.

23. Juni 2026
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Antwort von Silentnight

We appreciate you sharing your experience Lynn. The additional costs are dependent on the model you want to change to, and the cost is taken from the current web site price, so as not to impact your original discount. Please do continue to speak to our CX team who will be able to work with you to find the best possible resolution.

Best regards, Louise at Silentnight Brands

Bewertet mit 5 von 5 Sternen

The website was easy to navigate and…

The website was easy to navigate and order from. I had emails of the delivery date and a phone call on the day to say they were an hour away. The delivery men made sure the mattress was in the house. All round excellent service and a very comfortable mattress.

31. Juli 2026
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Antwort von Silentnight

We're so pleased to hear you found our website easy to use and that our delivery service kept you well-informed. Thanks Adrian

Best regards, Louise at Silentnight Brands

Bewertet mit 4 von 5 Sternen

soft and thick and cosy

This mattress topper is soft and thick. As I have arthritis in my hips and I always sleep on my side, it helps releive some of the aches. I'm glad I got one

29. Juli 2026
Silentnight-Logo

Antwort von Silentnight

We're so pleased to hear that our mattress topper is providing you with comfort and helping to alleviate some of your aches. It's wonderful to know it's making a positive difference for you.

Sam,
Silentnight Brands

Bewertet mit 1 von 5 Sternen

I have a deeply massive hole in my…

I have a deeply massive hole in my mattress and it has 5 years of warranty and apparently my request has been rejected because I have stains ! What the stains have to do with the holes for a mattress with 2 and half years?
Not happy actual and I wasn’t expecting to get this response from a big company.
What about the bed frame???
Haven’t heard about it?

19. August 2026
Bewertung ohne vorherige Einladung
Silentnight-Logo

Antwort von Silentnight

We appreciate you sharing your experience and feedback regarding the warranty claim for your mattress. We understand your frustration with the rejection. However as the terms & conditions of the warranty have not been met, your guarantee has been invalidated.

Sam,
Silentnight Brands

Bewertet mit 5 von 5 Sternen

Silentnight 1000 pocket mattress

I am so glad I decided to buy a Silentnight 1000 pocket mattress as although the first couple of nights it felt very firm and I was worried I may have to return it but my back feels great with no stiffness when I wake up. I am also getting used to the firmness and feel I have made the right decision with my purchase. Ordering online was straightforward and I even got a better price and some freebies which I was not expecting 🤗. The delivery service was great, and communication was excellent keeping me updated about my delivery. I would definitely recommend Silentnight.

28. Juli 2026
Silentnight-Logo

Antwort von Silentnight

We are so pleased to hear that you are enjoying your new mattress and that the initial firmness has proven beneficial for your back. It's wonderful to know that you're waking up without stiffness and that you feel confident in your purchase. Thank you for recommending us!

Jayne,
Silentnight Brands

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