Silentnight Bewertungen 

8.989
TrustScore 4 von 5

4,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The honest information about the size of washing machine for the different sizes of coverless duvet was so useful. I would normally buy a king-size for a double bed so opted for the double-bed size in... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have to say my experience with silentnight didn't get off to a great start. I was getting a replacement mattress and the old one was meant to be up lifted at the same time, this didn't happen. Long... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Never buying anything from silent night again. Had this mattress for 3 years with a 5 year guarantee. Sagging, creaking and causing very bad neck and back pain. Tried to make a guarantee claim and t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent.....speedy delivery....mattress topper feels like sleeping on a cloud. I bought a very firm cheaper mattress but this makes it feel a luxury item.

Unternehmen hat geantwortet

Unternehmensdetails

  1. Matratzengeschäft
  2. Bettenfachgeschäft
  3. Fachgeschäft für Bettwaren
  4. Schlafzimmermöbelgeschäft

Über Silentnight

Vom Unternehmen geschrieben

Shop our winter bedding
winter bedding
just sleep®
assembly guides
guarantees
contact us

Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.

Silentnight's Customer Guarantee

Silentnight's Customer Guarantee

We work hard to ensure all our customers receive the highest levels of quality and support. Honesty and integrity lie at the very core of everything we do here at Silentnight. The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.

Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

8989 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

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So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,1

Alle Bewertungen

(8.989)

1.101 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Summer duvet

My duvet arrived within hours rather than days! The quality was excellent and we've slept better since using it.

17. August 2026
Silentnight-Logo

Antwort von Silentnight

We're so pleased to hear your duvet arrived so quickly and that you're enjoying such excellent quality and better sleep!

Kind regards, Louise at Silentnight Brands

Bewertet mit 3 von 5 Sternen

service mixed but hoping for improvement

the delivery and product has gone well with thanks. However we paid to have the old mattress picked up and a month later we are still waiting.

10. August 2026
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Antwort von Silentnight

We are pleased the delivery and product met your expectations. We are concerned to hear about the delay with the mattress pick-up and our CX team are looking into this for you.

Kind regards, Louise at Silentnight Brands

Bewertet mit 3 von 5 Sternen

The nothing like i was expecting

The topper appears great but nothing like memory foam quality.
It's lumpy and hard and not giving at all. We placed our usual memory foam on top of our original mattress and silent night on top of everything else. My lower back pain has never been so bad 👎 thumbs down from me

15. August 2026
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Antwort von Silentnight

We're truly sorry to hear that our topper didn't meet your expectations Andrew. We appreciate you sharing your experience, as this feedback is valuable.

Best regards, Louise at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Finally having a good nights sleep

Finally having a good nights sleep, after buying this bed, even though my last mattress wasn't a year old.

7. August 2026
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Antwort von Silentnight

We're so glad to hear you're finally enjoying restful nights! It's wonderful that our bed has made such a positive difference for you Susan.

Kind regards, Louise at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Great delivery on time and on date they…

Great delivery on time and on date they said they would send it.

15. August 2026
Silentnight-Logo

Antwort von Silentnight

We're so pleased to hear that your delivery arrived on time as expected! Thank you for taking the time to share your experience with us.

All the best, Louise at Silentnight Brands

Bewertet mit 3 von 5 Sternen

When is a discount code not a discount code? When it isn't honoured!

Sincec24th August I have been looking to find a mattress for my son's bed. I used the comparison tool at Silentnight. It has been a slow process as I have needed to consider quite a few preferances. I was attracted by the savings codes offered on the website when I started looking eg SAVE50 on mattresses etc. But in the end I clicked on an offer to get 10% off the total bill by signing up for their emails. Got sent a code but went to use it today 5th Sept and was told at checkout it is invalid - well my email wasn't invalid and I had at least five emails from Silentnight in my inbox to the 28th Aug. I have now unsubscribed from their emails. It feels as if this was just data harvesting and the special 10% personal 'discount code' was just a disingenuous tool to just get a sign up without any cost to them. Not impressed. Will shop around now elsewhere again.

5. September 2026
Bewertung ohne vorherige Einladung
Silentnight-Logo

Antwort von Silentnight

We appreciate you sharing your experience regarding the mattress search and the discount code. We understand your frustration with the code not working as expected, please reach out to us directly via our 'contact us' form and we can get this sorted for you.

Kind regards, Louise at Silentnight Brands

Bewertet mit 1 von 5 Sternen

Delivery never received and Silentnight Customer Services not responding

I ordered six pillows from Silentnight on the 21st of August 2026. I initially receive several emails about delivery dates and was contacted by Evri who were meant to deliver them. Every date was missed and rescheduled and now the tracking app no longer shows a revised delivery date. I’ve contacted Evri to ask for updates, and I’ve also contacted Silentnight to ask them to locate the pilows and confirm when they will be delivered or to give me a refund if they are not able to do so. Neither Silentnight nor Evri have given me anything other than a holding response and neither of them are able to tell me where the pillows are or when they will be delivered. This is appalling customer service, particularly from Silentnight who have taken payment and have not shipped the items to me. I’m extremely unhappy and recommend that you do not order from Silentnight as clearly they cannot guarantee deliveries will reach customers and are in no rush whatsoever to either resolve issues or provide refunds. Update a week later (10th September) still no pillow delivery, no tracking info, and no response from Silentnight Customer Services, other than to say they are looking into it. I’ve asked for a refund and had no reply whatsoever to that.

21. August 2026
Bewertung ohne vorherige Einladung
Silentnight-Logo

Antwort von Silentnight

We sincerely regret the significant difficulties you've encountered with your recent EVRI delivery. We are actively investigating this matter to understand why your pillows have not reached you and to ascertain their current location. Our CX team will reach out to you asap.

Kind regards, Louise at Silentnight Brands

Bewertet mit 4 von 5 Sternen

My mattress arrived ready to use

My mattress arrived ready to use. The delivery person was kind and wished me well and to.sleep as a queen. I couldn't have asked for more.

14. August 2026
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Antwort von Silentnight

We're delighted to hear that your mattress arrived perfectly and that you had such a positive experience with our delivery team. We hope you enjoy many restful nights Angela,

All the best, Louise at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Delivery on time

Delivery on time, packaged properly.. mattress topper good quality and super comfy 😊

13. August 2026
Silentnight-Logo

Antwort von Silentnight

We're so pleased to hear that your delivery was on time and that you're enjoying the comfort and quality of your new mattress topper!

Claire
Silentnight Brands

Bewertet mit 5 von 5 Sternen

Just the job!…

I was pleased during the heatwave that Silent Night were offering 2.5 tog duvets. The order was despatched quickly and we have been very pleased with the duvet. Two more for guest beds were then ordered and again received quickly and appreciated by guests. Highly recommended.

6. August 2026
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Antwort von Silentnight

We're so pleased to hear that our 2.5 tog duvets helped you stay comfortable during the heatwave! It's wonderful that your orders arrived quickly and that your guests also appreciated them.

Claire
Silentnight Brands

Bewertet mit 1 von 5 Sternen

A used or returned mattress topper…

A used or returned mattress topper which did not look or smell fresh without original packaging delivered for the online order. Complained online and over the phone about the order within an hour of the delivery for the return. Absolute waste of time.

3. September 2026
Bewertung ohne vorherige Einladung
Silentnight-Logo

Antwort von Silentnight

We are truly sorry to hear about the condition of the mattress topper you received. We understand your frustration and appreciate you bringing this to our attention. We have escalated this with our bedding partner, and our CX team are working with you directly to get this resolved asap.

Kind regards, Louise at Silentnight Brands

Bewertet mit 5 von 5 Sternen

The make is very trustworthy as they…

The make is very trustworthy as they have been around for a very long time. We repurchased,the same mattress as we were so happy with it!
The old one lasted 8 years the quality is good and the cost is fairly priced for this quality

12. August 2026
Silentnight-Logo

Antwort von Silentnight

It's wonderful to hear that you've been a long-time, satisfied customer and that our mattress has provided you with such lasting comfort! We're thrilled you chose to repurchase and appreciate your kind words Joanne,

All the best, Sam at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Thank so much l cant thank you another

Thank so much l cant thank you another

12. August 2026
Silentnight-Logo

Antwort von Silentnight

We are so glad to hear such positive feedback Alan. We truly appreciate you taking the time to share your experience with us.

Kind regards, Sam at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Great mattress topper and helps my…

Great mattress topper and helps my fibromyalgia pain reduce so helps my sleep pattern improve. Thank you

5. August 2026
Silentnight-Logo

Antwort von Silentnight

We are so happy to hear that our mattress topper is helping to reduce your pain and improve your sleep. Thank you for your wonderful feedback Helen.

Best regards, Sam at Silentnight Brands

Bewertet mit 1 von 5 Sternen

It’s called a mattress topper

It’s called a mattress topper. It feels like just laying on a sheet there’s no comfort to it at all. Would definitely not recommend I brought one for myself and my son. Don’t think that was worth the money.

3. August 2026
Silentnight-Logo

Antwort von Silentnight

We appreciate you sharing your feedback on the mattress topper you chose. We understand your disappointment if this didn't meet your expectations.

Best regards, Louise at Silentnight Brands

Bewertet mit 5 von 5 Sternen

My delivery was delayed due to a…

My delivery was delayed due to a vehicle breakdown and was told that it probably wouldn't be delivered until the following day. At 7.30 in the evening a very tired delivery man arrived with my mattress. He was very friendly and polite.

10. August 2026
Silentnight-Logo

Antwort von Silentnight

We appreciate you sharing your delivery experience Ann. We're glad to hear the crew was friendly and polite despite the unexpected delay. We understand how inconvenient vehicle issues can be.

Kind regards, Louise at Silentnight Brands

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