I’ve just spoken to a very rude customers service staff to check for a refund I didn’t get. He not only screamed all the time as well as he expected me to guess that he wanted the last five digits of... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I am also in the camp of red giant plugins being unusable: on perpetual license, still the software shows as unlicense/with watermark. the new app I barely functional and does not offer any... Mehr ansehen
Good personalised experience, if I had a question they answered very quickly even though they were in the middle of a very busy period. I just think although the products are very valuable, their one... Mehr ansehen
Unternehmen hat geantwortet
Buying Cinema4d license: not bad respnse via the web chat they said it would be done in the morniing after me ordering it around 8am ( although most of the literature said it would be cleared in 2... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
MAXON Computer is a leading developer of 3D software for the creative industries, best known for its flagship 3D modeling, painting, rendering, and animation software, Cinema 4D. Today, thousands of users across the world rely on Cinema 4D to create cutting-edge 3D motion graphics, architectural and product visualizations, video game graphics, illustrations, and much more. MAXON's client list includes ABC, Blizzard Entertainment, BMW, BSkyB, CNN, Fox, ITV Creative, MPC (Moving Picture Company), NBC, NFL Network, Rhythm & Hues, Siemens VDO, Sony Pictures Imageworks, The Walt Disney Company, Turner Broadcasting, Vitra, and many more. Maxonshop.co.uk is run by MAXON's U.K. company: Maxon Computer Ltd. Formed in 2001, the company acts as a sales and support office for all MAXON products.
Kontaktinformationen
2 Doolittle Mill, Froghall Road, MK45 2ND, Bedford
- 0333 772 0444
- info_uk@maxon.net
- shop.maxon.co.uk
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Das haben sich andere Leute angesehen
Nice experience with fast delivery and …
Nice experience with fast delivery and support!!!!
Great Product
Great Product. Just annoying to have to wait till the next day to be sent a link to download your purchased product. And if you purchase 2 sets of 3 months after each other = 6 months. It would be great to be offered a discount on a further 6 month contract. Besides this, the product is great.
Lack of communication
This is based on the fact that I have still not receive my R19 upgrade and had been given no explanation until I contacted Maxon myself. Surely if there is a problem with the database for generating R19 serial numbers it would have been polite to let their customers know.
Spent £,1000 on upgrade and two weeks …
Spent £,1000 on upgrade and two weeks later still no upgrade. I contacted them and they seemed very laid back and took no steps to rectify the situation. Won't shop there again.
Far too expensive overall
The price of their main products is way over the top of what we’d expect. If they reduced the price they’d likely find less people using cracked copies of it and more people spending money with them. But they are stubborn and fail to see this simple business sense. If they carry on the way they are they won't last much longer as it will become unsustainable. It's sad really.
Very good please offer monthly subscription for C4D studio
Very good however it would be good if Maxon offer a monthly subscription
for software similar to Adobe, as large one off payouts can be harder for small freelance studios. I would be happy to pay a reasonable monthly price indefinitely.
Okay, but not perfect.
Usually when I pay for a digital download I expect the link straight away, not three days later. Also didn't receive the payment receipt until some hours after the transaction, which had me quite worried as it was quite a bit of money.

Antwort von Maxon UK
Streamlined and simple and fast
Streamlined and simple and fast. You can download a copy of Cinema 4D instantly. The customer service is great over the phone and the company itself is renowned for personal troubleshooting.
There is no need for manually activated …
There is no need for manually activated downloads these days, especially with such expensive software. Frustrating to have to wait if ordering while Maxon is closed. Different emails with separate temporary and final serial numbers delivered over a period are also an inconvenience for legit customers.
Overall, the ordering & delivery of Cinema4d leave much to be desired, and should be much more customer focussed.
Support is good, quick reply to queries.
Simple, straight forward
Simple, straight forward product descriptions, helpful staff. Would recommend.
10 years plus of experience
10 years plus of experience with the company who have always been helpful and prompt with responses and deliveries.
Easy and fast
Friendly and Efficient
The most friendly, efficient and helpful service you could hope for.
Maxon always provides a great service …
Maxon always provides a great service at a personal level, Cinema 4d Studio is great to work with, I would be lost without it.
Very Good
The process of buying my 3d package was super easy and communication was brilliant.
Great service and very efficient
Great customer service
Service good but....
had to make a follow up telephone call asking for my "permanent serial code". They apologised, but after buying the product online, I'd expect a more efficient method perhaps?
good service, but would like it as soon as i pay!
all very straightforward buying cinema4d through the website, although would have been nice to have the product straight away after spending so much money on it! realistically only had to wait overnight for the links and serial numbers to come through, so ok really.
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