Love DSM E-Shop. They stock an amazing variety of brands, clothes and accessories. One of the biggest positives of shopping here is the delivery times as I’ve rarely waited more than three-four d... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I don’t typically write reviews unless its negative, but the way my package was delivered was astounding and I don’t want them to ever downgrade. First of all I ordered the Lakers 4 from DSM about two... Mehr ansehen
I absolutely adore this store ! It’s unique where u can find amazing unknown designers . The staff are well trained professional And lovely . This not only a store it’s a meeting of all cool ppl... Mehr ansehen
I bought an item but unfortunately I had to return it because of the size. I returned the item on 24th July and since then I never received a single email that we have received your return or within ?... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Dover Street Market is a place for creators from various fields to gather, encounter and collide with each other in a burgeoning atmosphere of beautiful chaos. The original Dover Street Market first opened in London, Mayfair in September 2004.
Kontaktinformationen
33-34 Great Pulteney St, W1F 9NP, London, Vereinigtes Königreich
- 02077588185
- e-shop@doverstreetmarket.com
- shop.doverstreetmarket.com
4,0
Gut
288 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 13 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Happy Customer
Happy with purchase of Nike 90 x Slawn and delivery was as shown, ordered on a Friday came on the Tuesday. Just bought the other colourway as very pleased.
10. Juni 2025
Bewertung ohne vorherige Einladung
everything perfect!
22. Mai 2025
Offering a service they can’t stick too.
Ordered a pair of shoes before 1PM (as stated on checkout, pay an EXTRA £10! bit pricey however I needed these for a particular occasion) and you’ll receive next day. These are now due Monday, and I should of had them today (Friday)
Poor service, if you’re offering next day shipping for a whopping £10, stick to it. If you can’t, don’t advertise it.
5. Juni 2025
Bewertung ohne vorherige Einladung
Bought a Stussy hoodie
Bought a Stussy hoodie, little exclusive twist on a classic design, delivered promptly, well packaged. DSM 10/10
22. Mai 2025
Return
Returned my goods last week and they claim my money will be returned within 5 business days. It has been 7 days and I've still not received my money back.
Customer service are not helpful either. I don't think I'll ever buy anything from them now. Also, the cheek to charge me £10 overall to return their products is borderline robbery !
Real disappointment to say the least
19. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dover Street Market E-SHOP
Hi there,
I'm really sorry to hear about this — I completely understand how frustrating it is to be waiting longer than expected for your refund, especially after already paying £10 to return the items. That definitely shouldn't be the experience you have.
If you could please send me your order number, I’ll do my best to get this looked into and sorted out for you as quickly as possible. I know customer service hasn’t been helpful so far, but I’ll do what I can to make things right from my side.
Thanks for your patience, and again, sorry for the trouble.
Warm regards,
Byron
order
I don't understand the policy of this store, what's going on here? First they send a discount code, then you order, and then they do everything not to send it..it's really strange... My two orders were canceled after writing for a long time...They send the order to their address only with my name. It's unprofessional!Marcin
DELIVERED!
logo
Hello MARCIN GAJDA,
Your DHL Express shipment with waybill number 1456837115 from GLOBALE UK LIMITED has been delivered on Mon May 19 2025 at 11:35. For more details, click here.
Thank you for using On Demand Delivery.
DELIVERY INFORMATION
Waybill No.
1456837115
Delivery Address
18-22 HAYMARKET
LONDON
SW1Y 4DG
LONDON
DHL Express - Excellence. Simply delivered.
DHL Express | Contact DHL | Privacy Notice | Unsubscribe
2025 © DHL International GmbH. All rights reserved.
23. Mai 2025
Bewertung ohne vorherige Einladung
Terrible service!
Placed an order 5 days ago, no update. Wrote an email, no reply, called both e-shop and store… no answer. Terrible service!
19. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dover Street Market E-SHOP
Hi!
I’m really sorry for the lack of communication and the delay with your order — I completely understand how frustrating this is, and I personally apologise for the inconvenience.
We’ve been experiencing a very high volume of orders and enquiries over the past week, which has unfortunately led to slower response and dispatch times than usual. That being said, you absolutely should have received a reply by now, and I’m sorry that hasn’t happened.
I’ve personally asked the team to prioritise the shipping of your order so it gets out to you as soon as possible.
Thank you for your patience, and again, I’m very sorry for the delay.
Warm regards,
Byron
This might be actually THE worst market…
This might be actually THE worst market on earth. They just don't have customer service, it doesn’t exist. I bought a comme des garcons t shirt week ago, its was saying 2-3 days delivery. I havent received ANY confirmation that they packed it or something. I wrote 3 mails- no answer. Wrote through whatsapp- they say write an e-mail. You just order from ghost company market.
4. Mai 2025
Bewertung ohne vorherige Einladung
quick return of an item
23. April 2025
Extremely helpful and responsive…
Extremely helpful and responsive customer service along with quick international shipping. Perfect experience imo
23. April 2025
Poor shipping packaging
The packaging for shipping is not satisfied. The shipping carton box is way too big with no foam or anything for protection, my shoes box was scratched and damaged.
22. April 2025
Delivery was faster than expected.
14. April 2025
What a crap service
What a crap service! Sent a stussy jumper back as after a wash there were marks on the chest and it was unwearable. Was told they would send me a refund or a new sweater. It’s been newrly two weeks now and despite sending 3 emails asking what’s happening they have completely ignored me. Shocking customer service, avoid at all costs.
22. März 2025
Bewertung ohne vorherige Einladung
LAST PURCHASE FROM DSM
dhl claimed duties, package was delayed, i had to send multiple emails to claim it. last purchase i made on DSM
regards
24. März 2025
Antwort von Dover Street Market E-SHOP
Hi there,
Thanks for taking the time to leave your feedback. I appreciate you flagging it here, though I know we were already in touch throughout the process.
I was in constant contact with DHL trying to get this sorted for you, and from what I understand, the duties were eventually refunded — but if that didn’t come through on your end, please let me know and I’ll be happy to check again.
I’m sorry the whole situation ended up being such a hassle. We always aim to make things as smooth as possible, and I totally understand your frustration. If there’s anything else I can do to help, just give me a shout.
Thank you, and kind regards,
Byron
Amazing experience
The package came quicker than expect; excellent presentation. It felt unique, like I actually purchased the garment in store. With that said, being that it came from the London store to Los Angeles in matter of days is mind-boggling. Thank you for the pleasant transaction.
24. März 2025
Fast delivery
22. März 2025
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