The company have now agreed a refund for the awful shoes sent, but are constantly giving excuses for why this can't be processed. I have reported my experience to Trading Standards and it's been... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Diabolical customer service, can't speak to a eeal person, order 1 pair they charged me for 2, explained i only wanted 1 said just send back, took 3 weeks to come and can't send them back keeps coming... Mehr ansehen
DO not buy anything off this company - the 'shoes' arrived after 2 weeks from China and are of a very a poor quality. The photos on their website are misleading - they are not orthopaedic shoes. T... Mehr ansehen
Do not buy from this company. The sandals I bought came directly from China and were very cheap looking. They were certainly not 'orthopaedic' as advertised. This is effectively a scam. I've looke... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Rowan makes comfortable, supportive footwear for people who spend their days on their feet. We believe comfortable shoes shouldn't mean giving up on style, or paying for it in aches by the afternoon. Every pair in our range is chosen for the same three things: room for your toes to spread, a cushioned sole that softens hard floors and long days, and support that holds its shape wear after wear. Made for wide feet, for feet that swell through the day, and for anyone tired of shoes that pinch or rub. We're a small team, and we answer every email ourselves — a real person, usually the same day. If a pair isn't right, you have 30 days to send them back, no fuss. Sandals, loafers, boots, trainers and more, in regular and wide fits. Comfort you feel from the first step. 📧 help@shoesrowan.com 🌐 shoesrowan.com
Kontaktinformationen
Vereinigte Staaten
- shoesrowan.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
DO NOT PURCHASE
DO NOT PURCHASE
I do my research when buying things, and somehow didn't come across all these awful reviews.
Ordered these for a holiday, the site says my order is fulfilled, the tracking number doesn't work, and I have no product. No way to speak to an actual human either. Don't waste your time!
Very comfortable shoes
Very comfortable shoes, stylish and a good fit according to the measuring instructions on the site. Delivery time as expected and quite cheap
Do NOT use this company
Do NOT use this company under any circumstances.
They advertise orthopaedic footwear. The item that arrived was not as described, made with cheap material which would not provide support.
I’m going through the process of returning the items and getting a refund. This is proving convoluted to the point that I am doubtful I will get my money back.
Do not use!!!
Update:
Carried out some checks on the details provided for returning the product.
Tldr: The following companies all overlap, possibly run by the same scammers:
Rowan Shoes
Marley shoes
Marley natural shop
Shoes Marley
Relief fly lab
Wrong colour received and badly made…
I received a totally different colour pair of trainers than I ordered and shown on their UK website. Even the laces were dark bronze instead of a pale beige.
Very poorly made is an understatement ! The Left inner-sole with the arch support was in the Right shoe ?
Cheap look and feel and totally the wrong colour than the picture. Not a slight difference, which you may expect, but a totally different colour shoe and laces.
As a registererd UK company I could go down the Trading Standards route but I haven’t the energy.
Advertised as a UK company but they came from China. Need I say more.
Will never shop with Rowan again. Disgraceful.
AWFUL company fruadulant took a lot of…
AWFUL company fruadulant took a lot of money from me for items that are cheap made overseas. Nothing like they describe and show on the website. DO NOT BUY FROM THEM!! Now they won’t give my money back either and want me to accept less than a third refund back of what I originally paid for these cheap shoes. Complete scammers!
DO NOT BUY
DO NOT BUY
Fake advertising, non orthopedic, no size on the shoe. Not wide fit as advertised. Took 3 weeks to arrive.
Floppy upper, soft cloth like sole. No support what so ever. Cheaply glued together material. £55
After reading the returns situation from other reviwers, i am not hopeful on a resolution.
Avoid at all costs!!!
DO NOT BUY from this company
DO NOT BUY from this company. I ordered some 'wide fitting' sandals for my 90 year old Mum. Price was £29.99.
After a lengthy wait and several emails enquiring where my order was they finally arrived. Horrible cheap plastic, allegedly a size 5 but tiny, they also had a strange smell! I should have read previous reviews as it would be a complete waste of time and money attempting to send them back to China for a refund.
Terrible quality and customer service…
Terrible quality and customer service is awful.
Poorest quality footwear i have ever received.
Received my order on Monday on looking…
Received my order on Monday on looking at these sandals they are very lightweight which I was glad about I haven’t worn them yet but I have had then inside of the house and seems comfortable
Wrong shoe size send
Wrong shoe size send. Received after 3 week wait. Customer service is shocking and non UK based. The quality of the shoe is awful and not as advertised.
Very cheap looking but not all bad…
I was very dubious having bought a pair of shoes from another very similar (if not the same) company. They came within a reasonable amount of time (about 2 weeks or so). My expectations weren't high and they weren't disappointed. Cheaply made but look nice. Moderately comfortable and I have weird feet. It's a shame because they are nice looking shoes but so cheap. If they upped the quality they could charge more and sell more.
SCAM
Poor quality shoes from China they present themselves as if they were a top high street store far from it a shoe which is £6/9 pound at Temu. Don't waste your money I have been trying to get a return /refund I have had no response but they continue to send me offers to buy more crap.
Don't Waste Your Money SCAM
Their shoe size are rubbish they say…
Their shoe size are rubbish they say they are wide fitting rubbish they might fit very small feet but the size is ordered size 5 wide fitting where very narrow. Trying to send them back is joke the address is so long you will need a very large label in one word avoid at cost .
Agree with the negative reviews
Agree with the negative reviews. Communication is with a bot. So dont bother.
Feel great
Feel great. Comfortable and light to wear.
***** SCAM *****
***** SCAM *****
There isn't a zero star rating which is a shame. Shoes took ages to arrive and then didn't fit. A return option was offered or keep the goods and receive 40% refund - what is the point of that ? It would cost me £40 to be left with a pair of shoes I can't wear !!
Returns to spurious address in China - not that it mention they come from China on their quite professional looking website.
An absolute farce - DO NOT BUY FROM THIS SELLER
Ordered shoes 4 weeks ago and then got…
Ordered shoes 4 weeks ago and then got fed up waiting so asked for A refund and I am still waiting absolute scammers !!! PEOPLE PLEASE AVOID THIS COMPANY
Paid for next day delivery and that was…
Paid for next day delivery and that was over a week ago still not come wish I had read the reviews won’t be ordering off here again
Sent wrong item, refused refund
Sent me a totally different style to the ones I ordered and refused a refund. Shoes come poorly packaged in a plastic bag. Avoid.
BUY AT YOUR PERIL !!!
DO NOT BUY ….. don’t make the mistake I did and not read the reviews before making a purchase from this supplier. The items come from China a fact they fail to tell you in their sales blurb as a consequence they take quite a while to come. I’ll tell you about the shoes I bought ….. following a recent foot injury I was looking for a comfortable cushioned wide fit orthopaedic shoe, sadly the shoes delivered met none of those criteria yet claimed they did. They were poor fit, snelled terrible, poor quality and had no orthopaedic qualities whatsoever they were nothing short of a mediocre canvas deck plimsole. I immediately put in a request for return details & refund. After supplying a variety of photos from all angles (as requested) so they could confirm that the hour old shoes they’d just confirmed had been delivered were untarnished and fit for refund they then told me they were happy to accept them back but that I would either have to just accept a 40% refund or pay the postage to return them to an address in mainland China even though in their own statement they say they provide 30 day no problem money back …. Something else they fail n to tell you at point of purchase. I wished I had read the reviews first then I wouldn’t be out of pocket for something I purchased in good faith and at no fault of my own. The only reason I’ve given them 2 stars is they do reply (bear in mind the time difference with China) reasonably quickly the only positive this company can claim.
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