Shoesrowan Bewertungen 

Cheap materials, shoes immediately cancelled sent anyway with no address or means of return and no refund possibility. Don’t use.

I ordered a pair of Recovery Flip Flops, in a UK8, as per the website and size guides. They sent a 40, which is a UK 6 and are now trying to say that it is my error and won't cover the returns and saying they charge a 15% admin fee, so I would only get 85% of my payment back. Absolutely disgusting company to deal with, their USP of "A Small Team Who Actually Care" is an absolute farce. Avoid this company at all costs. I wish I had read the reviews here first.

WARNING DO NOT ORDER FROM THIS COMPANY. Very poor quality shoes, poor sizing, cheap materials. Tried to request a return but can’t work out how to do this from the website.

I ordered a pair of sandals from Rowan Shoes that were advertised as “Marley” sandals. When they arrived, I was shocked to find that they were actually branded Hermès, despite not having been advertised to me as Hermès products.

I have no reason to believe that these are genuine Hermès sandals, and I certainly did not knowingly order a Hermès product. I ordered what Rowan Shoes advertised as their “Marley” sandals.

When I complained, I was then faced with the prospect of having to return the sandals to China, despite the way they had been advertised.

After considerable correspondence, Rowan Shoes eventually agreed in writing to give me a 60% refund. Despite repeated chasing and assurances that the refund is being processed, I still have not received my money. Their Customer Support Manager has most recently confirmed that my “agreed 60% refund” has been marked as urgent with their Finance Team — yet I am still waiting.

I consider this completely unacceptable. I am now raising a chargeback with my credit-card provider and reporting the matter to Trading Standards.

Based on my experience, I would urge anyone considering buying from Rowan Shoes to exercise extreme caution.

I will update this review if and when the refund they have already agreed to pay actually reaches my account.

I received the shoes today but I am very disappointed. They are very LOW quality merchadise
This company has UK based address but they are a Chinese business.
I would not buy from them again. Please avoid wasting your money buying from them.

Brutal!!! Scammed again, it's beyond believe these company's posting products that's nothing at all like the ad!!!!! Sick n tired n skint , I will b purchasing from home country retailers from now on.

This company produce cheap shoes and sell via Facebook.
Having received poor fitting shoes I asked to return them. They offered me 40% discount to keep them but if they don't fit why would I keep them!
They instruct that postage is at my expense so to help others I this situation it costs £25 to return 1 pair of shoes.
They have been held by Chinese Customs since 25th August as Rowan refuse to give them information on their own goods.
Total rip off operation. Facebook should not promote vendors like this.

Paid on 14th September. Shoes never arrived. Apparently they are unable to send ang as they are out of stock. Requested a refund. Despite continuous emails saying it will be issued, a month later they still have my money. Do not order from thus company its an absolute SCAM

Awful company and even more awful shoes. I paid £29.00 for so called orthopaedic sandals. When they arrived were the cheapest rubbish shoes you could buy. Selling on Amazon for £11. I asked to return them and got an email asking for photos!!’ Sent that back and emailed a further 4 times asking how to return. In the end I took up a dispute with PayPal. Got my refund and they haven’t asked for the shoes back. Terrible company.

Appalling so called customer service. I have been waiting for a refund since July and keep getting fobbed off . I would never order from them again they

Ordered 2 pairs of orthopedic sandals which took a while to arrive. I wanted 2 pairs, different colours. I received 2 blue pairs. Horrible sandals. Not worth the money. Total con. Taken 2 weeks to try and arrange a refund. Now I am told I can keep the shoes and receive a refund of 25% because of how much it would cost me to return them. I researched the company prior to ordering and it appeared that the head office was in London.

Do not purchase shoes from this company. The quality is terrible and the slides I purchased had marks and imperfections on the straps and heel. The shoes look cheap and the pictures and representations on the website are misleading. Further it is extremely difficult to return items and returns have to be made to China which is expensive and at your own expense.

Absolute con. What arrives is cheap plastic Chinese rubbish that doesn't resemble the pictures or descriptions.
AVOID

Very pleased with my purchase. Perfect fit and just what I needed. Only quibble was the length of delivery.

They are a terrible scamming company. I ordered sandals and when they came they did not fit and looked cheap. When I asked them to return them they were not happy and I would have to return them to The Netherlands which is expensive. I e mailed them and said I wanted a refund. They could offer me 30% so I was not happy. They have the nerve to e mail me if I was happy with the sandals and cannot get hold of them. If I send an e mail it comes back saying can't send. I paid £32 for the sandals and they have not refunded a penny. I am so mad and frustrated. I had a similar problem with another company and eventually after a while now have full refund

UPDATE; I got asked for detailed photos of my return to make sure they will accept them before giving me return details….Really!! Anyway I have and the email is being rejected every time. So looks like they are not going to be returned. I wish there was something that could be done to this absolute sham of a company.

AVOID AT ALL COSTS!!
I waited nearly a month for delivery. They came and although not bad quality the sandals were too small for my dad. I am trying to return them but it’s proving so hard! There is no return information and you have to email them, wait a few days for a reply. They then ask you to send via email photographs of the item before they will provide return information. I am trying to do this but the emails with the attachments won’t send! Each time you have to wait a day for replies when advised I cannot send pictures and that’s where I am at the moment. What a micky mouse company!! Never again and hopefully all the poor reviews saves some people the hastle. I wish I had and I have a feeling I’ve lost £50!

I feel so stupid for ordering without checking this company first. They're not in the UK. It's China you're ordering from, they hide how long shipping takes, no obvious signs that they're a Chinese company. I've had no delivery and it's well over two weeks. I've now read other reviews and it does not look promising.

I waited a long time for delivery of these shoes. I was hoping for a decent orthotic comfortable trainer. When they arrived what a disappointment the quality is so poor but I thought if they are comfortable that wouldn't matter. They were so poorly made the velcro on top was stitched so it rubbed on the foot.
I am trying to return and get a refund but my emails keep getting blocked saying they can't be delivered. I wish I would have read the reviews I usually do but I think I was just grateful to find a pair that would be comfortable. What an idiot never again. Stay away from this company.

Absolutely terrible service, took money for shoes for my elderly mother, sent emails saying my order was being processed, after 14 days and me contacting them they responded saying my item was out of stock and it would take 20 days to refund me. Dishonest practice, holding on to money of elderly for 34 days - still waiting for refund. Avoid at all costs.

I ordered Order #38983
Confirmed 28 Aug
Fulfillment status: On its way
Other BEST50083800496525

On its way
29 Aug
Confirmed
28 Aug
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Order summary
Order items
Rowan | Orthopedic Shoes for Walking
Quantity1
Rowan | Orthopedic Shoes for Walking
Black / 7.5
£39.99
£42.98 was taken from my credit card on 28th August as well.
Since then I have had about 20 marketing mails but no shoes, and now another invitation to buy more now I've had my shoes.
I want to cancel the order and have my money back. I particularly needed them when I wrote.