Sapphireparking Bewertungen 

Poor communication within the company made this a very frustrating experience. We were left waiting for over an hour after an overnight long-haul flight, only to discover that our car had been sitting on the floor below the entire time.

The key had been left in the tyre, and no paperwork was provided. We repeatedly called for updates and were told that the car would arrive “any minute,” rather than being informed that it was already waiting downstairs. On several occasions, the calls were even disconnected.

This was an unnecessarily stressful and frustrating experience, and the lack of communication made the company extremely difficult to deal with.

We used them for a recent trip to Gatwick North.
On arrival back we did as requested and phoned - to be told that 20 minutes had turned into an hour's wait.
After 1 hour and 40 minutes our car finally arrived - when we asked what the hold up was we were told the road was closed but the driver couldn't tell us which road and on our exit we had no issues.
We stood next to a lady who was equally annoyed and had waited for over an hour - when we asked which company? Sapphire Parking...
When we finally got the car, every gadget had been adjusted - the seats, the heating was on full pelt despite us leaving in a 34 degree heatwave and the lights had been tampered with - not sure why when the journey to a 'safe' car park was meant to be a short drive away.
Needless to say we will not be using them again and in fact will be going back to the old park yourself and get the bus

AVOID, AVOID, AVOID
I wish I had read all of the reviews before I booked. They were not lying. I was left waiting for over 2 hours to get my car back. On return, no apology. I don't know how these cowboys are operating but I would recommend you avoid at all costs.

AWFUL CUSTOMER SERVICE.i would advise evreyone to not use this company as it is very poor in evreything.they had me waiting 3 hours.this company should not be open and should geyt shut down.do not waste your money on this business as u will be dissapointed.

Awful! No spaces to leave the car, unhelpful staff. Car was filthy when it was returned. We still had to pay for the short stay car park. Lifts to the car park floor on 6 are so slow and busy. Takes forever, I should have paid for long stay car park instead and no difference in timings. Never again!

We followed the procedure called them 30 mins before arrival . We waited for 40 mins for them . On pick there was no apology just sarcastic comments like we will leave your car here and you can deal with a €1000 pound fine . On returning we called as soon as we landed at 7 pm no answer just answering machine said they would get back to us we went to car park 6 level 5 and waited agin for an hour . This is not a meet and greet service . One gentleman waiting was told to F off and wait his turn . I will not be using Sapphire parking again and will tell anyone who cares to listen not to use this service . Absolutely AWFUL service . Beware of these scammers . They just want you money and little or no customer service . Disgusting. SAPPHIRE Parking.com are thieves . Stay away from

SAPPHIRE ET AND GREET IN GATWICK ARE THE WORST . THEY ARE SCAMMERS AND UNTRUSTWORTHY . DO NOT USE THEM . THEY USED ALL MY FULL TANK PETROL , RETURNED MY CAR VERY DIRTY , MESSED UP WITH MY CAR CAMERA AND RADIO SETTING . FINISHED ALL MY PETROL AND RETURNED WITH TWO LINES TO TAKE ME BACK HOME. THEY MADE ME WAITED FOR OVER AN HOUR . THEY ARE CRIMINALS , STAY AWAY FROM THEM 😭

I HAD A VERY NEGATIVE EXPERIENCE WITH THIS COMPANY. THEY STOLE MY CHARGER AND A SMALL PURSE FILLED WITH COINS FROM MY CAR. ADDITIONALLY, THEY USED ALL OF MY PETROL, AND MY CAR WAS RETURNED VERY DIRTY. WE ALSO HAD TO WAIT AN HOUR BEFORE THEY RETURNED THE CAR TO US. OVERALL, IT WAS A BAD EXPERIENCE, AND I DO NOT RECOMMEND BOOKING WITH THEM.

Waited for 2.5 hours for my car, kept being told driver is on the way, whist tracking the car they drove my car away from the Gatwick Inn Hotel and to a compound 15 minutes away. When I called for updates they blocked mine and several other customers numbers, and to top off they went to the North terminal rather than South.

Cowboys!

Shocking experience. Drop off was ok. On pick up their phone line was off and emergency line just ringing out. Finally spoke to someone and was told to go to a different car park than the one on the email but when we got there it was closed. Called again (many times) and was told to go to the original pick up point so we moved. Over an hour and a half of waiting and calling and finally was told that our car was already there and where were we?! They had abandoned it on another floor in a disabled parking bay and just left the key next to the car. It had been there over half an hour which then cost us more for the parking charge. All interactions on the phone were rude and ended with them hanging up on me. I asked why we had been given two wrong locations and was shouted at and told no one gave me the wrong location… Shocking

Have used them twice.
The first time I thought must not be the usual service!
Both times over 100 miles of fuel used.
Rizzlers left in the car, charger stolen, massive water stain left on passenger seat, rubbish left in car.
50 minute wait time to collect car when they knew what time I would arrive - nearly missed flight.
When I tried calling to ask where the staff were my number was blocked so I had to get my Mum to ring.
On return the number again wouldn’t work nor the emergency number so again had to call off my friend’s phone!
The other time when I picked up car they said they’d be 45 minutes when on the email it says 30 minutes. I queried politely and had the phone hung up on me. So was left waiting for my car alone at gone midnight.

Booked Sapphire Meet & Greet at Gatwick South Terminal. On drop-off, the driver told me I couldn't pay the airport levy myself at the ticket machine as instructed in the booking confirmation - he said he wouldn't be able to take the car unless I paid him directly through his own card machine instead. Trusting he was a genuine representative of the company, I paid him £10. It was only afterwards, walking past the actual ticket machine, that I realised the correct charge is £8 and I'd been scammed out of £2 by someone posing as an official part of the process. It's a small amount, but the method is exactly what you'd expect from a scam artist working the system, not a legitimate parking company.
I emailed the address provided in the booking confirmation and the one listed on their website to raise this. The response I got back made it obvious they hadn't even read my email - it was a generic template about vehicle damage claims and photos, completely unrelated to what I'd actually reported. I replied to clarify the issue in plain terms. Silence. I sent a follow-up. Silence. Sent another follow-up. Still nothing.
So not only did I have a driver take advantage of customers at the point they're most vulnerable - tired, having just landed, wanting to get home - the company itself can't be bothered to even read a complaint properly, let alone resolve it. Total lack of accountability from top to bottom. Would not trust this company with your car or your money.

If I could put zero I would Rudest staff I’ve ever experienced. Car returned filthy with muddy footprints on front and rear car mats so obviously used to transport whoever.Chip on windscreen with notice left stating they accept no liability for this. Another couple who arrived just after me at the parking area found their keys left on the front wheel with no driver to be found. I paid. 14 pounds for them to exit with my car because they were late collecting it. Another couple with a tracker on their car discovered the car was driven 25 miles the night before they collected it. I use meet and greet a lot and this is far the worse company I’ve used so avoid if you want peace of mind that your car is safe

DO NOT USE THIS COMPANY. This is the worst “meet and greet” car parking I have ever experienced. Over an hour to pick up car on rerun, very rude on the phone, drop off was to a random bloke without uniform.

Sapphire parking are an absolute shocking parking company and shouldn’t be allowed to trade!

I booked my parking at Gatwick through deals for parking, who operate as park caddy who operate under Sapphire Parking.

I decided to get an earlier flight yesterday & before I booked the flight, I called Sapphire to make sure it was ok to collect me car earlier & I was told no problems, just call us when you land(I’also followed this up with text messages) so when I landed, I made the call & was told ‘your car will be with you in 45mins’ which is shocking, but I had no other option.

After 45mins had past, I called again and asked how long my car would be, only to be told ‘your not supposed to be getting your car until a number of hours later’, So I explained the situation/the phone call I had made earlier in the day/the text messages & the call when I landed, only to be told ‘your early so you will get your car when we have time & when I raised my voice at the individual over the phone (due to the frustration, because in my mined I have had full communication with Sapphire with my earlier arrival) to then be told ‘because you raised your voice, I will put your car drop off back a couple of hours & then proceed to laugh at me.

Absolute cow boys, no customer relations, no professionalism, just out to make money at everyone’s else’s expense.

PLEASE DONT EVER USE SAPPHIRE PARKING/DEALS FOR PARKING/PARK CADDY

The facts: This company uses one mobile phone to make and receive calls. You are obliged to call them 30 mins before arriving at the airport to arrange for collection, and again immediately you land at the airport on the return flight. On Sunday morning en route to the airport I had to phone 4 times before I was able to get through, not the end of the world. On return on Thursday evening however, I had to phone 42 times over 37 mins between landing at 21.58 and finally getting a call to ring through at 22.35. I left 3 voicemails, and sent a text providing them my details and informing them I wanted to arrange the pick-up and requesting a call back. When I finally got the phone to ring through, they told me I would have to wait the usual 30-40 mins. I booked a meet and greet service to take the stress out of airport parking. This experience was the complete opposite.
Also, the fee quoted for parking doesn’t include a further £20 for the short term drop off car park.
Finally, I left a purse with small change for parking, probably about £10, in the armrest pocket (I should have removed it of course) and when I picked up the car it was empty.

AVOID AVOID AVOID!!

Extremely poor service – my car was reported missing

I would give zero stars if that were an option.

I booked this company to look after my car while I was away.

I landed back in the UK at approximately 23:50 and immediately called the number I had been provided with to arrange collection of my vehicle. There was no answer, so I left a voicemail. When I eventually managed to speak to someone, I was accused of lying and told that I should have collected my car the previous day. This was completely contrary to my booking confirmation, which clearly stated otherwise.

What followed was around three hours of trying to locate and collect my vehicle, with little to no assistance. I was travelling with my nine-year-old daughter and, in the end, a kindly family who were also having the same problem agreed to drive us home - they were angels.

The following morning, I was told that my car and its keys were missing and that I should report the matter to the police and the man who answered the phone then promptly put the phone down. I have now done so.

I find the whole situation completely unacceptable. I entrusted this company with my vehicle and expect them to be able to account for its whereabouts. The way I was spoken to and treated throughout the incident was also extremely disappointing.

I am now seeking a full refund, reimbursement of the additional costs I have incurred and appropriate compensation for the considerable distress and inconvenience caused.My car remains “lost.”

I would strongly recommend that anyone considering using this company carefully researches recent reviews and considers how they would feel if their vehicle went missing while in the company’s care.

This matter is now being taken up formally, including with the police and Trading Standards.

Compare your parking deals.com should be ashamed for even having this company on their website.

Utterly appalling, avoid at all cost.
Disheveled and disorganised drivers, waited three hours for our car, which was dumped in an adjacent car park and the keys left on the tyre. It also sustained damage whilst in the custody. they were rude, liars, swore at us, and threatened physical violence, resulting in police intervention.
DO NOT USE this service.

Avoid! No matter how cheap it may be - it’s not worth the 2 hour wait for your car!!

DO NOT USE. DO NOT USE. How can they be advertised on compare your parking website 😡 this is a rogue company that do nothing of the sort. Meet and greet?? No way….meet when they want, caused us to miss our flight, then greet hours after a call. Then driver turns up in a muddy car saying it’s his first day- to get out of being held accountable. Total scammers, and us Brits are completely stupid allowing this kind of business to be happening on our watch. Gatwick and the Police should be banning this outfit from ever working again.

Livid is an understatement.