It is the second time I buy items from Royal crafts, after having been so impressed with the quality of their garden furniture. We are as delighted with our Malaga bistro set as we were with our prev... Mehr ansehen
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Das sagen Bewerter
Easy to order and quick delivery. Well packaged. I like my little bamboo bedroom table, however it really smells. Something like vinegar and cheesy feet. I have sprayed and wiped it down, but it stil... Mehr ansehen
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I just wanted to take a moment to say a huge thank you for your help in arranging the replacement of the chair from our garden set. From start to finish, the whole process has been incredibly... Mehr ansehen
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Royalcraft have been excellent to deal with and nothing was too much bother. I had an issue with an incorrect item sent via a 3rd party, Royalcraft sorted it for me, and promptly arranged uplift... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Kontaktinformationen
Taylors Lane, B69 2BN, Oldbury, Vereinigtes Königreich
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4,6
Hervorragend
1174 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Very efficient service
Very efficient service. Alerts at all stages of order and delivery. Arrived when promised almost to the minute. Thank you!
12. August 2026
Antwort von Royalcraft
Thank you so much for your kind words!
We're delighted to hear the order and delivery updates kept you informed every step of the way, and that everything arrived right on time.
Thanks again for taking the time to share your feedback, we really appreciate it!
Kind regards,
Royalcraft Client Relations Team
Lovely outdoor furniture
Lovely outdoor furniture, would recommend it to anyone, seat cushions could do with being a bit firmer, other wise a very good buy, 1 issue the delivery people dropped the big one , good job it was packed well or it might have broken
10. August 2026
Antwort von Royalcraft
Thank you so much for your lovely review and for recommending us, we really appreciate it!
We're glad you're happy with the furniture overall, and we'll be sure to pass on your feedback about the seat cushions to our team.
We're also sorry to hear about the delivery mishap, but very pleased the packaging did its job and protected the item. Thank you for your patience, and thanks again for taking the time to leave your feedback.
Kind regards,
Royalcraft Client Relations Team
So pleased from start to finish
Delivery was great, furniture came fully assembled. Beautiful made, stylish and excellent quality.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Great customer service
Great customer service. The product we ordered was missing a part and I emailed support and got an email back within a few hours giving two options. I'm very pleased with how fast my inquiry was handled. The product we purchased is very well made and the directions to assemble the product were well written. If I could give this company more stars I would. Very pleased.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Excellent quality
I ordered a 3 seater bench. It arrived well packaged and in good time. It was easy to assemble and is very sturdy and of excellent quality. A wonderful addition to my garden. I have no hesitation in recommending.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Royalcraft
Thank you so much for taking the time to leave such a lovely review.
We're so pleased to hear the bench arrived well packaged, in good time, and that you found it easy to assemble.
Thank you again for your kind words and recommendation, we look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Quick and efficient service and great…
Quick and efficient service and great product delivered exactly when they said it would be.
3. August 2026
Antwort von Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
All good
Good communication and product delivered as expected. Product quality as advertised
21. Juli 2026
Antwort von Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Privacy screen
Bought the “ privacy screen” for our aircraft pergola. Brilliant quality however it is definitely not a privacy screen as it is completely see through and so I feel you are misleading customers by calling it this. It is more like a fly screen. Happy to send photos.
17. Juli 2026
Antwort von Royalcraft
Hi Lesley,
Thank you for taking the time to leave a review.
We're sorry to hear you're disappointed with the privacy screen. Our privacy screens are designed to be sheer rather than blackout, and this is shown across the product images, where you can see through to what's behind the screen.
If you'd like to discuss this further, please do email us at info@royalcraft.co.uk and we'll be happy to help.
Kind regards,
Royalcraft Client Relations Team
Love the table and chairs but they were…
Love the table and chairs but they were really difficult to assemble - NOT user friendly instructions.
21. Juli 2026
Antwort von Royalcraft
Thank you so much for taking the time to leave a review. We're sorry to hear you found the assembly a bit tricky, we really appreciate you letting us know, as all feedback helps us improve.
Kind regards,
Royalcraft Client Relations Team
3 x 4 Pergola
Ordered a 3 x 4 Pergola ordering and delivery great no problems was called 30mins before arrival. Pergola looks great very happy so far, ordered as I have RoyalCraft outdoor sofa set that I’ve had 10-15 years and still good, hopefully this will last years
17. Juli 2026
Antwort von Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Corner garden sofa with table
Corner garden sofa with table. Great quality and came really quickly
13. Juli 2026
Antwort von Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Excellent furniture
Excellent furniture, swift delivery, and excellent value for money.
14. Juli 2026
Antwort von Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Excellent service from start to finish
For anyone thinking about buying from Royalcraft, do not hesitate.
We took delivery of the Amira 5str group in may . Delivery was very quick ,the delivery team were great and the product was exceptionally good value for money .
After 1month we had a slight problem with a seam on a cushion cover . The full cushion was replaced within a week .
All round excellent service !
Thankyou Royalcraft.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Royalcraft
Thank you so much for taking the time to leave a review!
We hope you love your AMIRA set and are getting the most out of it this summer! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Penny pinching.
No issues at all with my new patio dining set. Looks great. I would have given a 5 star review but I do not understand why when this is an expensive piece of furniture, the spanner to tighten the bolts is pathetic and a complete waste of time. Royalcraft, you need to look at this and stop penny pinching.
21. Juli 2026
Antwort von Royalcraft
Thank you for your review, we're really pleased to hear you're happy with your new patio dining set and that it looks great!
Thank you also for the feedback regarding the spanner provided, we understand your frustration and we'll be sure to pass this on to the team for review.
Thanks again for taking the time to share your thoughts with us.
Kind regards,
Royalcraft Client Relations Team
Royal Craft have been brilliant we had…
Royal Craft have been brilliant we had a slight problem with damage when delivered and Royal Craft dealt with it very quickly and professionally , i highly recomend them the quality of the furniture , it is superb and we are very pleased with everything . thank you .
13. Juli 2026
Antwort von Royalcraft
Thank you so much for leaving a review! We're really glad our team could sort out the delivery issue quickly for you, and it means a lot to hear you're so pleased with the quality of the furniture.
Thank you for recommending us, we really appreciate it!
Kind regards,
Royalcraft Client Relations Team
Great quality sun loungers
Great quality sun loungers! Fast delivery! Great communication!
8. Juli 2026
Antwort von Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback. We hope you enjoy your sun loungers this summer!
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
AMIRA bistro set
The product we purchased, AMIRA bistro set, arrived swiftly and well packaged. It was easy to assemble and the quality is very good. Our only slight disappointment is that the coffee table top is much whiter than we expected with a slightly sparkly finish. We were expecting it to be a bit more neutral in tone as it says it isconcrete. Other than that. Very happy with the furniture and comfort.
8. Juli 2026
Antwort von Royalcraft
Thank you so much for your lovely review, we're really pleased to hear the AMIRA bistro set arrived quickly, was easy to assemble, and that you're happy with the quality and comfort!
Thank you also for the feedback on the tabletop tone, we really appreciate you letting us know, and we'll be sure to pass this along to the team.
Kind regards,
Royalcraft Client Relations Team
I’ve had such a good experience…
I’ve had such a good experience shopping with Royalcraft from start to finish.
I ordered the Zuro 5 Seater Lounging Set and I honestly couldn’t be happier with it.
The sofa is incredibly comfortable, with generous deep, spacious seats that making it perfect place for our family to relax.
Without a doubt, it’s the best outdoor furniture I’ve ever owned.
The whole process was so simple from choosing the perfect set, to placing my order, and receiving such a fast delivery.
I can highly recommend Royalcraft to anyone looking for high quality, stylish outdoor furniture.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback. We hope you enjoy your ZURO set this summer!
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Delivery crew polite and good
Delivery crew polite and good. The problem is the chairs arrived in a huge cardboard box and now have to get rid of box. Well packed and protected, the rattan chairs for the money really good, and hope they last. Just one annoyance, had to wipe down the chairs as they were really grubby, obviously from Chinese factory, and you need to be aware of that. Would buy from Royalcraft again.
9. Juli 2026
Antwort von Royalcraft
Thank you so much for taking the time to leave a review and share your feedback.
We always take comments on board and are constantly aiming to improve where we can, and we make sure all feedback is passed on to the relevant team.
We hope you love your new furniture set this summer!
Kind regards,
Royalcraft Client Relations Team
Excellent all round service
Excellent from ordering to delivery , can’t fault this company. Very pleased with my new Ivory Parasol 2.7m with LED lights, switched them on when it was dark, even better than website photos.
6. Juli 2026
Antwort von Royalcraft
Thank you so much for taking the time to leave a review and share your feedback!
We'd love to see how your new parasol looks lit up 🌟 If you have a moment, it would be brilliant if you could also leave a review on the product page, where you're welcome to share any photos with us too.
https://royalcraft.co.uk/products/deluxe-round-solar-led-cantilever-parasol-ivory?_pos=2&_sid=6f1641233&_ss=r
Kind regards,
Royalcraft Client Relations Team
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