Royalcraft Bewertungen 

Excellent product at a very good price. Excellent service including delivery. Overall very happy with my purchase.

I ordered garden furniture through M&S in August 2026. Unfortunately, the furniture arrived with cushions missing, which I reported to M&S on 30 August 2026. At that point, I was well within the return period and clearly exercised my right to return the furniture.

Rather than dealing with the issue directly, M&S advised that they needed to refer it to Royalcraft, the company distributing the furniture.

I waited to hear from Royalcraft, but having received no correspondence from them throughout the ordering or delivery process, I had no contact details for them. All communication during the sales and delivery process had been through WhatsApp with M&S and the delivery company.

M&S later confirmed that my details had been passed to Royalcraft on 30 August and advised me to check my emails. I eventually discovered that Royalcraft’s email, dated 1 September, had gone into my junk folder, which I had not checked.

To be honest, I was not even sure who I should be looking for, as I had had no dealings with Royalcraft during the ordering or delivery process. When I eventually found the email, it asked whether I wanted replacement cushions or to return the furniture. I immediately replied confirming that I wanted to return the furniture, as I had already requested this through M&S on 30 August.

What is particularly frustrating is that Royalcraft made no further attempt to contact me after receiving no response to its email of 1 September. No follow-up email, phone call or other communication was made to check whether I had received the message or to establish how I wanted to proceed.

Despite this, Royalcraft then replied to say that I was now outside the return period!

The furniture has been packed up and ready for collection since the August bank holiday. It has been taking up space in my house for around 10 days while I wait for collection, and I have been unable to use it. Despite the inconvenience and the fact that I raised the issue and requested a return within the original return period, they have refused to honour my original request.

What makes this even more frustrating is that the furniture is now nearly £200 cheaper than when I purchased it. I am also being passed between M&S and Royalcraft, with M&S stating that the fault lies with Royalcraft. I ordered through M&S because I trusted the brand to provide good customer service and take responsibility for resolving problems with products purchased through them.

After several further emails, Royalcraft has now passed my enquiry to its after-sales team and advised that the missing cushions will arrive within the next 48 hours and asked M&S to contact me.

However, M&S has continued to state that the fault lies with Royalcraft, leaving me to chase both companies to resolve an issue that should never have become my responsibility.

I am extremely disappointed. I have been unable to use the furniture, have had to store it packed up in my home, and have spent considerable time trying to resolve a problem that should have been dealt with promptly. To make matters worse, I am now being told that my original return request cannot be honoured, despite having been made within the return period.

I will await the outcome and update this review if the situation is ever resolved.

As for the furniture itself, I cannot provide a product review because I have been unable to use it. I had planned to order additional dining furniture, but this experience has ensured that I will not be placing any further orders with either M&S or Royalcraft.

I ordered through M&S as a trusted brand. Unfortunately, neither company has demonstrated the level of customer service I expected.

It is the second time I buy items from Royal crafts, after having been so impressed with the quality of their garden furniture. We are as delighted with our Malaga bistro set as we were with our previous purchase. Customer service is second to none.

Easy to order and quick delivery. Well packaged. I like my little bamboo bedroom table, however it really smells. Something like vinegar and cheesy feet. I have sprayed and wiped it down, but it still stinks. Hopefully by giving it another good clean, the smell will go.

I just wanted to take a moment to say a huge thank you for your help in arranging the replacement of the chair from our garden set.

From start to finish, the whole process has been incredibly efficient and straightforward. Everyone I have dealt with has been so helpful, friendly and professional, and the replacement chair has now arrived safely.

It’s not often you come across customer service that is this good, so I really wanted to let you know how much it has been appreciated.

Thank you again for making the whole process so easy — excellent customer service from beginning to end!

Really fast delivery and kept informed on the day of delivery really well.
The furniture is beautiful.

The furniture was at a very competitive price and delivery was efficient

Top quality product small issue resolved very quickly you get what you pay for

Brought a 3x3 gazebo from Royalcraft if you want a gazebo this is the firm to buy from ,from start to finish they can’t do enough for you , when I had a problem erecting they were there helping me they even came out and rectified the problems without any arguments from them ,the two lads that came were brilliant, this is a five star firm,⭐️⭐️⭐️⭐️⭐️ from a very satisfied customer.

It has been a pleasure dealing with this company

Delighted with Haze sun lounges.
Quality amazing and would definitely recommend Royalcraft.
Excellent experience

Fast delivery service and great quality furniture which I have come to expect from Royalcraft

Royalcraft have been excellent to deal with and nothing was too much bother.

I had an issue with an incorrect item sent via a 3rd party, Royalcraft sorted it for me, and promptly arranged uplift and delivery, all in time for a family party.

Can't say enough about their service, pleasure to do business with a company that values this and their customers. Thank you

I contacted royalcraft about rattan garden furniture my father purchased which was not cheap, the rattan has fallen apart on the table which is always covered when not in use. Customer services appeared helpful until they couldn't find a replacement and basically told me that was the end of it. I'm absolutely disgusted and can assure you I will never purchase your goods again. As for your reply as its out of warranty you want to charge me and the fact I'm already out of pocket it not good enough

Very easy to order online and delivery well within the timeframe with regular updates. Very pleased with the quality of the companion set. Fully assembled on arrival. Would recommend this company and BJS delivery.

Very misleading. Item was quite expensive but arrived in an incredibly bad condition and it looks like it was used and returned. Wood was in a very bad condition, bottom of the table was full of stains (that might be mould), legs of the chairs were dirty and rundown. It looks like they have sent me a used item that is in a very bad condition. Furthermore, the cushions are advertised as Beige/neutral but they were actually grey and very cheap material. They looked nothing like the photos. Not in colour and not in material. This is serious misrepresentation

Delivery service very good for timing, communications and physical support

The sofa set looks great with lovely deep seats. We are delighted. Now buying a protective cover online as rain has finally arrived

Great patio furniture, bought in sale, very quick delivery. Just a little assembly off table otherwise ready to use.

Brilliant service and price from ordering to being delivered. What more can I say?

Good quality garden furniture and good customer service when looking for assistance and great delivery times.