Big warranties/ Row.co.uk Been paying for months for laptop insurance including accidental damage. Laptop screen cracked randomly and i made a claim. They rejected the claim saying i couldnt explain h... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Mehr ansehen
Unternehmen hat geantwortet
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Mehr ansehen
Unternehmen hat geantwortet
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Kontaktinformationen
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Vereinigtes Königreich
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
3,8
Gut
1196 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 38 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I would give -0 stars if possible
I would give -0 stars if possible. This pathetic company has taken over 3 months to process a simple claim for my phone's cracked screen. I had to pay £200 for the repair. Row was charging me £30 a month for another device that's not even covered. I need my phone for work, now I must send it in for repair, and they don't even offer a loan phone. This is the worst insurance policy ever. It would have been easier to pay Samsung directly to fix the screen. Avoid Row device insurance at all costs, save yourself time, money and less hassle. They quick to take the money, but the service is despicable.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Cheers for this. Glad we could keep things simple and quick for you.
The Row Team
Antwort von Row.co.uk
Good Morning,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Nice price are affordable
Nice price are affordable
30. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Easy to navigate website
The insurance was super easy to set up without too much information being requested
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for the great feedback! I'm glad you found taking out insurance with us so easy! Please feel free to give us a call if you have any questions at all.
Kind regards,
Row Customer service team
Everything is good about thus company
Everything is good about thus company, easy and efficient
11. Dezember 2024
Antwort von Row.co.uk
Good Afternoon,
Thank you for the great feedback! I'm glad you found taking out insurance with us so easy! Please feel free to give us a call if you have any questions at all.
Kind regards,
Row Customer service team
Antwort von Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Antwort von Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Amazing for a few quotes
Amazing for a few quotes, really cheap, overall recommend.
5. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Really cheap for 3 quotes a month
Really cheap for 3 quotes a month. Amazing servic. love this website.
5. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Easy and straightforward to set up
Easy and straightforward to set up, will definitely recommend to my friends
30. November 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for the great feedback! I'm glad you found taking out insurance with us so easy! Please feel free to give us a call if you have any questions at all.
Kind regards,
Row Customer service team
Very quick and easy to set up.And…
Very quick and easy to set up.And always send thank you email for beening with them
16. November 2024
Antwort von Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Seems easy to sign up and get a quote
Seems easy to sign up and get a quote, picked this company over any other as 24hour replacement if stolen ,
Hope if I damage it it gets sorted fast
Fingers crossed never need to make a claim
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Prompt and helpful service
Ollie was super helpful and answered all my questions, sorting out my policy within 15 minutes. I’ve been with Row for over three years now and have no intention of moving anywhere else.
11. November 2024
Bewertung ohne vorherige Einladung
Good all-round service
Took details and promised to call back, and did as arranged. Friendly and helpful, and sorted the matter efficiently.
11. November 2024
Bewertung ohne vorherige Einladung
Great price
Great price, far more competitive than the firm i was using. Good communication and follow up.
2. November 2024
Antwort von Row.co.uk
Good Afternoon,
Thank you for the lovely feedback, we are always happy to help!
Kind regards,
Hanna
Had trouble adding an appliance on the site portal
Had trouble adding an appliance on the web portal.
Spoke to Rosanna who was most help full.
Although there were a few hiccups she worked her way through the procedure and kept me informed of every step.
It was a pleasure to speak to Rosanna and have every thing explained, excellent customer service.
31. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for the great feedback for our agent Rosanna! Im glad she was able to assist you in adding more appliances onto your policy.
Please let us know if there is anything else we can help you with.
Kind regards,
Hanna
Quick, easy and for a good price
Just ensured two tablets for a fantastic price! Quick, easy and hassle free process! Cover looks great as well.
29. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for the great feedback it is always appreciated!
Kind regards,
Hanna
Very easy to join and a brilliant price…
Very easy to join and a brilliant price I can afford.
11. Oktober 2024
Antwort von Row.co.uk
Good Afternoon,
Thank you for the great feedback it is always appreciated!
Kind regards,
Hanna
I highly recommend this business.
He was helpful, patience and also customer friendly.
11. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for the great feedback it is always appreciated!
Kind regards,
Hanna
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.