Big warranties/ Row.co.uk Been paying for months for laptop insurance including accidental damage. Laptop screen cracked randomly and i made a claim. They rejected the claim saying i couldnt explain h... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Mehr ansehen
Unternehmen hat geantwortet
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Mehr ansehen
Unternehmen hat geantwortet
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Kontaktinformationen
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Vereinigtes Königreich
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
3,8
Gut
1196 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 38 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Easy to set up insurance for my kindle
Easy to set up insurance for my kindle
15. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
No hassle paperwork
Easy to understand various options available. Competitive price.Completion of documentation very straightforward.
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Easy, quick and great value
Was easy to generate a quote, it was a very reasonable price and it was easy to input the details of my appliances. No hassle.
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Ollie is a star!
Ollie was great in adding a phone to my existing policy - clear, concise and efficient but very friendly. Would wholeheartedly recommend!
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Quick quote and fantastic price
18. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Hi Elaine, thanks for this. Glad we could get you a quick quote at a fantastic price.
The Row Team
Spent over £1k in cover Pointless
Had a policy with them for 3 household appliances since 2020 took it out for my disabled father five years ago.
Being over 80 when taken out didnt expect to be told they need the original receipts to proceed with any claim. The have received over +£1k in money and the policy is basically inactive. They can work out the age of any appliance if they wanted to but they dont as they dont ask for proof of purchase at point of sale. The sell the service and then withdraw cover.
Dodgy outfit.
8. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
I am unable to locate a profile under the name given, if you wish for us to look into this further please can you provide a few more details so the profile can be found.
In regards to a Proof of Purchase, we explain that this is a requirement before a policy is taken out as this will be needed is a claim is raised.
Kind regards,
ROW customer service team
best quote received and quick process…
best quote received and quick process to setup.
4. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
Antwort von Row.co.uk
Good Afternoon.
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback.
Kind Regards,
Laura
Good insurance company
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback.
Kind Regards,
Laura
Useless dont buy insurance with this…
Useless dont buy insurance with this company had a very bad experience ask too much questions can't even contact them xcept thru email ask too much proof fir purchase never gona buy insurance with. Again too much hassle
8. April 2025
Antwort von Row.co.uk
Good Afternoon,
I am sorry that you feel too many questions were asked. Even though we can communicate over email, you can also call us up with any questions you want answered, we just email so that the documents can be sent over to us to review.
Even though your policy has been cancelled, I am still here if you wish to ask any questions in regards to this matter.
Kind regards,
Hanna
Fabulous quick and affordable service
Fabulous quick and affordable service
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Great when you pay and at disappearing when you need them
They are great when sign up and pay but the moment you need to speak to them and get your help... nowhere to be seen. Awful service, left me very frustrated.
I asked multiple times by email to have the IMEI of my phone update because the manufacturer had to replace my device - first I called, because no one replied to my email, then they said to send an email with the request, which I did, but no one ever replied. I ended up cancelling my policy because it was still linked to the IMEI of a defective phone that I had to return to the manufacturer so it made no sense to pay and then be told "sorry your policy is not linked to this IMEI"
31. März 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
For this matter to be looked into, we have asked if you can provide some details so your policy can be located to be investigated further.
Kind regards,
Go-Assist Customer Service Team
Don’t deal with the company
Don’t deal with the company
So bad customer service that they took two payments of £33.24+£33.24) for one month.Because I have cancelled online my insurance within 14 days and I have asked for refund but they ignored me.They don’t want to refund anyway.
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
For this matter to be looked into, we have asked if you can provide some details so your policy can be located to be investigated further.
Kind regards,
Go-Assist Customer Service Team
Great Value Insurance
Easy to use platform, great value insurance!
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Antwort von Row.co.uk
Good Afternoon,
Thank you for your 5-star review. We really appreciate it!
Kind Regards,
Laura
Very quick to set up cover
Very quick to set up cover, brilliant quote.
Would highly recommended 👌
9. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for your 5-star review. We really appreciate it!
Kind Regards,
Laura
Don’t deal with this company
Absolutely dreadful company to deal with. I’ve had my washer and tumble dryer insured for about 4-5 years never once claimed . The door on my dryer wouldn’t click shut but the dryer was still working . I filled all the lengthly form . & because I couldn’t find my purchase receipt for the dryer they told me to contact the seller but they don’t have information so
Far back . They didn’t ask for proof of purchase when I took the insurance out and have been happy to take my £11.88 per month out my bank for the last 4-5 years , disgraceful if you ask me ! I’ve told them to cancel it and I better not receive any further costs it’s disgusting .
25. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Morning,
We can look into this matter for you and have asked for some additional information so your profile can be found.
Once we have investigated this, we will be back in contact. I appreciate your time.
Kind regards,
ROWt Customer Service Team
This company doesn't like to help - don't use them
The point of a policy is that if you need help in an emergency, it's there. I had an issue of not having hot water in my bathrooms. Row decided that as there was hot water in the kitchen, this wasn't a total loss of hot water so decided that this wasn't covered.
Be very careful when choosing this company and pay attention to their wording as they will try to avoid helping you and will rely on their policy documentation to justify their actions.
8. Januar 2025
Bewertung ohne vorherige Einladung
So straight foward best in game
So straight foward best in game
9. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Hi Fernaz, cheers for this. Glad we made things straightforward and easy for you.
The Row Team
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