Always loyal to Root2tip no matter how many other products we use but it remain our best choice within the curly hair industry. Love you guys and thank you so much Julia’s hair is glowing and shining... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great products — awful customer service when something goes wrong Unfortunately, good products don't make up for terrible customer service. I placed an order at the beginning of Augu... Mehr ansehen
Absolutely fantastic product, I’m thrilled with it. I’ve struggled for ages to detangle my daughter’s hair and used so many different products. This is so much better than anything else out there, I... Mehr ansehen
This company knows what they are doing when it comes to black hair! I have sensitive skin and dry/itchy scalp issues and couldn't find the right moisturiser that just worked for me. I found root2tip t... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Premium quality natural beauty for textured hair and hairloss
Kontaktinformationen
Oxgate lane, NW2 7HU, London, Vereinigtes Königreich
- info@root2tip.com
- root2tip.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
We won't use any other products again!
I recently used the Honey Rain Juice detangler and leave in conditioner on my daughter’s hair, which had become quite matted. With the help of my son, we used the spray and gently finger-detangled the knots — and it worked like magic!
Her hair looks absolutely amazing now and best of all, she no longer gets upset when it’s time to do her hair. That’s a huge win for us.
I’ve since ordered more products and I’m so excited to try them out. Thank you again for creating such an effective and gentle solution — it's truly made a difference in our routine!
Amazing product
Amazing product - it’s made such a difference to my daughter’s hair after just the first use! I love that it’s all natural too as my child is only 2 and suffers from eczema. Customer service is also top notch - I sent photo’s of her hair and was given advice on the best product combination for her.
Absolutely wonderful ❤️ 😊
I love your products, they work wonders in my families hair 😍 💕 🙏🏽.
I'm shocked by the customer service 😠
I don't even know where to start with this review.
I like some of root2tip's products. And have referred people to them in the past.
The issue I've got today has been left unresolved by the company since my first email to them on 30th January 25. I don't receive emails from them unless I email and ask where my order is. Each time they reply, they send 'apologies and your order will be sent out Monday/tomorrow... Etc'
This as I said before has been going on since 30th January. It's unacceptable.
I ordered the 250ml protein treatment, but was sent two 100ml pouches. I asked for money off, but the company said they'd send another pouch. And as of today 3rd April, still nothing.
In the last email received on 13th March I was told it'd be sent out on Monday. 🤷🏾♀️
"Hi Samantha,
You have actually received the full 250 ml. The pouches are filled to 130ml each. I apologise you have not yet received the extra pouch however we have only just received stock.
This will ship on Monday.
Have you used the product?
The pouch states 100ml but is always overfilled. You are not to know that.
Also apologise for the lack of communication. We have had an issue with our couriers and it has taken all of our time.
Have a good evening. "
So, while I don't like to leave one star reviews on black owned businesses, customer service is key.
If they had put in the package an apology for not sending what I'd ordered, but here's a 20% off your next order. There would have
been No complaints from me.
Maybe the fault of the Packers? - who knows.
I won't be purchasing from here again, and it's a shame. It's been almost 3 months with no resolution.
Best black hair products I've used!
This company knows what they are doing when it comes to black hair! I have sensitive skin and dry/itchy scalp issues and couldn't find the right moisturiser that just worked for me. I found root2tip through extensive research and reached out to them to see if it would really help. I was recommended the scalp serum product by them and so-far so-good, haven't had any issues since! Fast delivery and great in-depth information on products and how to treat your hair from the company themselves. Would definitely recommend. Thank you root2tip!
Thank you for your very quick response…
Thank you for your very quick response in replacing the damaged product!!
The product's are great
The product's are great, easy to use and the creme smells lovely.
Product quality and size Hair Shake…
Product quality and size Hair Shake conditioner reduced to sample size....
I ordered the hair shake and the product and quality has changed. The cost is too high for a sample size of the conditioner when I ordered before the container was 4 times thts size....ridiculous..will never order again...also not as thick..For reference the size was 4 to 5 times bigger...and now the price is higher for a sample size...RIPOFF. In addition I tried 3 times to post this review on the compamy website ....each time the review disappeared...not there as of now🤔

Antwort von root2tip.com
I tried out some products for my 10…
I tried out some products for my 10 year old daughter who is mix race and she really liked them so I have recently done another order to re buy the Honey rain detangling spray and try out some new products too.
Fast delivery and the quench thirst…
Fast delivery and the quench thirst anti breakage crème is no longer thin and back to the original thick formula. Very happy to see the positive changes.
The delivery was super fast
The delivery was super fast. I love these products. I would be lost without them. They have been a game changer for our child's hair.
Change your hairstory
Love this brand and what it represents. I can tell a lot of hard work has gone into these products and the results speak for themselves.
Effective products
Effective products. Received order swiftly. Due to sale and popularity, some products sold out.
I absolutely love this brand!
I absolutely love this brand. I've noticed a big difference with my daughter's hair which can get very dry. I definitely recommend this brand.
Quality of goods
Quality of goods, and delivery of service. In particular the the Honey rain juice, and the Grow it long serum which is great for people with Locks. Thank you Sal.
Simply the best!
I ordered the Back2School Afro-Curly Kids Moisture System for my daughters hair. The products from root2tip are fantastic for her hair, they really make a difference to how good it looks but also the ease of styling. I really appreciate the advice that comes with the products, as I had no experience of kinky/coily hair before my daughter was born. I highly recommend these products, especially the honey rain juice!
So far so good
So far, i very happy with the products from Root 2 Tip. Mine and my children's hair have thrived. I didn't really have issues with the condition of our hair, however I'm happy that the products are vegan friendly, catered for natural hair with no harsh chemicals and we had some more hair growth which is a bonus!
I'm very glad I came across this company as I was really concerned with what ingredients were in these shop bought brand name products. I will definitely continue purchasing from Root 2 Tip!
Great products highly recommend this…
Great products highly recommend this wonderful company.
Simply the best for Afro & mixed curls 🫶🏼
Really pleased on the quick delivery of my order. We love these products I have been using these since my son was 1, he has mixed curls and over the years I’ve had so much advice and guidance from Salem. This brand is like family now and I wouldn’t use anything else 💫
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







