The LTL Shop Bewertungen 227

Paid £46 for wella sp keratin conditioner.. this is the best conditioner I've ever used..sadly my order definitely wasn't this. No seal on bottle, wrong colour and consistency. The white blobs are the real product...on top of what I was sent. Hopefully I will get my money back....just wanted to make others aware

Best haircare ever. These guys know their trade and really care to look after you at their bestest

Great prices and swift service.
I have purchased Olaplex and Redken hair products and will certainly use them again.

It’s been 10 days and no word of order being dispatched. Contacted them and had no word of when it was being sent out.
Sent them another email saying if it’s not going to be sent out just to cancel, they came back and just cancelled the order.
I assume they don’t want the money?
Would avoid!!

I bought a voucher for haircut in Live True London more than a week ago. They send an email with a form to fill to book an appointment. I indicated next 3 days and my phone number, but nothing happened and nobody called. After 4 days I received an email, please write preferred dates and number, I did it again and again nobody called. It felt more like a scam as you can't book in the salon directly, you don't have a number to call to book and nobody is calling you back. And interestingly, there is no timeline mentioned for booking the service during purchase. I requested a refund, now have no idea how long it will take them to do it. Probably will contact bank if nothing will happen.

Do not order anything from this store, I have been waiting for my order for 2 weeks, very poor communication, I just hope it arrives and I will never order anything again

Same as all the other reviews, have bought £70 worth of gear and it hasn’t arrived after weeks. No response from them, and also looks like they are deleting all comments from instagram. Have now disputed through my bank. I’ve ordered from here before and didn’t have an issue, something clearly has went wrong and they are reverting to scamming customers. Shameless.

Isabelle is fantastic. Really good service for fair prices. relaxed atmosphere. Love this place.

awful. first time i ordered i didn’t receive the product. second time i ordered i couldn’t book in for my appointment because no one was responding to my emails

Be warned. This company are SCAMMERS!! Do not buy from them. My bank are investigating & I will be taking this further!!

I placed an order based on a welcome email that clearly advertised 25% off my second order. After purchasing, this offer has not been honoured, and despite multiple emails (with proof of their discount advertisement), customer support has stopped responding. Very disappointing experience.

I google searched Redken bundles as I was sick of buying small bottles and decided to invest in large bottles to be more cost effective. LTL was first one the search with good deals and variety of products. However, after putting an order in and paying, I received no order confirmation that you would typically get from other retailers which details your order number, details of your purchase, delivery address, estimated delivery etc. just a simple email saying your order is coming with a special guide in the subject bar and the email containing advertisement of other brands and How to’s. After numerous days, still no update of my order so I contacted them. No reply so far. Since no one is getting back to me I have had to dispute the cost with my bank. Be careful!

I was worried after reading the reviews!
I ordered 2 x 1000ml REDKEN shampoo/conditioners and then once that order was placed they offered 25% off so I ordered some REDKEN heat protector sprays
All orders arrived within a week
Products all good

SCAMMERS - AVOID LTL SHOP

Stick to your normal retailers it’s not worth the risk!!! Learnt my lesson to always check the reviews of an unknown company.

I purchased the item and realised it was the wrong item straight away. I tried to cancel my order before shipment but there was NO option on the website - that was the first red flag.

After my item arrived I struggled to find an email address to contact the shop directly. Once found the communication and grammar of this person was appalling. They explained that they were waiting for my return label to be generated - which I know takes 5 minutes. I still haven’t had a response from that email - it’s been 3 weeks and I had sent several follow ups

I resolved the issue myself by sending it back with Royal Mail 48hour tracked shipping. And thankfully I paid with Klarna so I haven’t spent a penny.

Avod this on line retailer. Ordered shampoos. Not received. Have written o them but got a bland response. Now pursuing charge back from my credit card company

I felt compelled to write after seeing all the negative reviews. Ordered late afternoon Monday (1000ml Redken extreme conditioner) email on Wednesday to say it was despatched Royal Mail 48 with tracking. Arrived today (Friday) not the fastest service, but for free delivery and a great price for the conditioner, I was really impressed, will use again!

I placed an order over 1 month ago and have still not received it or any communication about what’s happened to it. Clearly this company is a massive scam. How do I get my money back? Who do I report them too? Outrageous

Having a horrendous time contacting customer services been over a week since I ordered two shampoos for £60 no response no update on the package whatsoever really disappointing so far

If I could give zero stars I would. Placed my order on the 9th February 2026. It is now 1st March 2026. I have not received my order and no correspondence from LTL whatsoever. They are bombarding me with emails regarding offers but no update on my order. My order was due to be delivered by the 11th February. No contact from them whatsoever. These products were only a few pounds less than competitors. I'm annoyed with myself that I didn't read Trust Pilot reviews beforehand. Scammers taking your money. They need to be reported and stopped from doing this to others. Don't buy from LTL!!!!

Received a text message saying they have credited my account with £10.10 for use against purchases over £39..... only trouble is, I don't have an account with them and have never heard of them - until now! So not sure what they are up to! I haven't clicked on the links!