Product slow in being delivered after dispatch. After my review regarding slow delivery a prompt follow up call and email updating my on the delivery time. A company that takes customer service se... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Tiles were exactly what was required. There was a delay but they were a special order and I was kept informed re progress.
I'm always a little apprehensive about dealing with a company I've never dealt with before, especially on-line but my fears were allayed after my order was delivered: A. - on time B. - extreme... Mehr ansehen
I’m happy with the service I received from this roofing and ventilation company. I ordered plastic sheets and connectors for my extension. At first, not everything was delivered, but after I contact... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At Roofing Ventilation Online we specialise purely in the supply of Roof Ventilation Products, Polycarbonate Sheet, Roof Domes and Other Roofing System's. As a specialist we differ from general merchants by holding extensive stocks of all of our key product ranges. These volumes enable us to offer a next day delivery service on the majority of our products and at very competitive prices. We only sell quality products manufactured in the UK by Brett Martin Harcon, a market leading manufacturer. We understand that product accreditations, certification and testing are increasingly important, particularly in the building sector. All our products comply with the latest British and European standards and are CE marked, so when you buy from the Roofing Ventilation Online, you can be sure you will be buying a quality product that is fit for purpose and made to last. We have worked within the merchant industry for the past 30 years gaining not only product experience, but also the knowledge of the requirements that our customers need, from the enthusiastic DIYer to the experienced project manager. We offer a user friendly shopping solution, on a safe and secure site. We will strive to give you all the information you need at the click of a button with the help of installation guides and technical downloads, but are also glad to respond to emails, telephone calls and even snail mail. Visit our Contact us page for all the details you may need.
Kontaktinformationen
184c Wisbech Road, PE15 8EZ, March, Vereinigtes Königreich
- 03302 230 267
- sales@roofingventilation.co.uk
- roofingventilation.co.uk
4,2
Gut
349 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Item missing every time we order something
Second time i order, and second time item missing... this is a joke...and every time need to wait 2 days to receive the missing item..
23. Januar 2024
Antwort von Roofing Ventilation
Good afternoon,
We deeply apologise for the repeated inconvenience you've faced due to missing items in your orders. Upon investigation, it is evident that the fixings were absent on both occasions, with the first instance due to a courier mishap. Furthermore, during the second order, the fixings were part of a split delivery and should have been delivered later that day.
We understand the frustration caused by these incidents and aim to address them swiftly and effectively as soon as they are reported, which we believe we did in this case.
We acknowledge that this situation does not meet our usual service standards and are actively implementing measures to prevent similar occurrences in the future.
Kind regards,
Roofing Ventilation Team
Clear reliable information
Ordered 2 inline roof tile vents compatible with Marley Ludlow Major concrete tiles, granulated antique brown, as outlets for bathroom extractor fans following conversation with sales. Information offered, delivery date and colour match all proved reliable and accurate. Thanks all.
11. Januar 2024
Identificationventing roof tile of the appropriate…
Identification of the appropriate product was easy and the process from ordering to delivery was flawless
4. Dezember 2023
Simple order process and fast delivery
8. Dezember 2023
Good service
7. Dezember 2023
Second time Ive ordered a roof tile…
Second time Ive ordered a roof tile specific vent from Roofing Ventilation, they have a great product range in stock and are always there when you need to ask a question or need technical help.
27. November 2023
Bewertung ohne vorherige Einladung
Antwort von Roofing Ventilation
Good morning Mark,
Thank you for taking time to share your positive experience with us! It's great to hear that you have returned to us for a second time.
We appreciate your feedback and hope to continue to deal with you in the future.
Kind regards,
Roofing Ventilation Team
Brilliant purchase.
Exactly the same product as the ones that cost almost treble everywhere else. Arrived promptly. Very happy all round.
15. November 2023
Antwort von Roofing Ventilation
Good morning,
Thank you for taking the time to leave us such a great review.
We're so pleased to hear that you are happy with your purchase. We also appreciate your positive feedback regarding the prompt delivery. Your satisfaction is important to us, and we look forward to dealing with you again in the future.
Kind regards,
Roofing Ventilation Team
Good product
Good product, delivered on time. Had to request invoice thought this would have been sent automatically.
9. November 2023
From ordering to packaged well and delivered when said delivery all as was…
From ordering to delivery all as was described
6. November 2023
Great service great communication very…
Great service great communication very helpful
2. November 2023
Easy to order and item correctly…
Easy to order and item correctly supplied and delivered.
5. Oktober 2023
Antwort von Roofing Ventilation
Good morning,
Thank you for taking the time to leave us such a great review!
We're pleased to hear that ordering from us was a breeze and that your item was accurately supplied and delivered.
If you have any further comments or questions, please do not hesitate to contact us. We hope to deal with you again in the future.
Kind regards,
Roofing Ventilation Team
Given this as original order was out of…
Given this as original order was out of stock so had to wait a little long but overall was happy with the roofing sheets
6. Oktober 2023
Antwort von Roofing Ventilation
Hi Jackie,
Thank you for your feedback!
We apologise for the inconvenience caused by the original order being out of stock. We understand that waiting can be frustrating, and we appreciate your patience. We're glad to hear that you were still happy with the roofing sheets once they arrived.
If there's anything else we can assist you with in the future, please feel free to let us know. We hope to deal with you again.
Kind regards,
Roofing Ventilation Team
Poor choice of delivery company
Good quality products dispatched promptly, but the delivery company that they use (DX Freight) is the worst I have ever experienced.
5. Oktober 2023
Antwort von Roofing Ventilation
Hi Jack,
Thank you for taking the time to leave us a review.
We're glad to hear that you found our products to be of good quality and that they were dispatched promptly. We apologise for any inconvenience caused by the delivery experience with DX Freight. We understand that a smooth delivery process is important, and we appreciate you bringing this issue to our attention. We will definitely take your feedback into consideration and work towards improving our delivery services.
After discussions with our customer service team, we understand that this issue has now been resolved. If there's anything else we can assist you with, please feel free to let us know.
Kind regards,
Roofing Ventilation Team
All good.
All good. Easy site to use, sensible prices, excellent delivery and well packed.
2. Oktober 2023
Antwort von Roofing Ventilation
Good morning Douglas,
Thank you for your positive feedback!
We are glad to hear that you found our website user-friendly and our prices reasonable. We take pride in ensuring excellent delivery and well-packed items for our customers.
We appreciate you taking the time to share your experience. If you have any further feedback or need assistance with anything else, please don't hesitate to reach out to us.
Kind regards,
Roofing Ventilation Team
Antwort von Roofing Ventilation
Hi Julie,
Thank you for taking the time to leave us such a great review!
We're delighted to hear that you experienced first-class service with quick delivery. We understand the importance of timely delivery, and our dedicated team works hard to ensure that your order arrives promptly.
We truly appreciate your feedback and look forward to dealing with you again in the future.
Kind regards,
Roofing Ventilation Team
Items delivered as per order and in…
Items delivered as per order and in perfect condition
29. September 2023
Antwort von Roofing Ventilation
Good morning Davie,
Thank you for taking the time to leave us a review!
We're pleased to hear that your items were delivered as per your order and in perfect condition.
We appreciate your feedback and hope to deal with you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out to us.
Kind regards,
Roofing Ventilation Team
Great item
Great item a little damage on the end from transport. But don't bother me.
28. September 2023
Antwort von Roofing Ventilation
Good afternoon,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with your item, despite the minor damage caused during transportation.
We apologise for any inconvenience caused by the damage. Our team works diligently to ensure that products are well-packaged and protected during transit, but occasionally, mishaps can occur. Rest assured, we will take your feedback into consideration and continue improving our packaging methods to prevent such instances in the future.
If you have any concerns or need assistance with your purchase, please do not hesitate to reach out to our customer support team. Thank you for your understanding.
Kind regards,
Roofing Ventilation Team
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