Such a fast response from the team when I informed them of a loose bracket and they refunded the one I had purchased as a replacement immediately. Great customer service and had some helpful tips in t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The Rockit has been a lifesaver for us as new parents, leaving us hands free to enjoy a much needed break when our little one is asleep in his pram: it has saved many a lunch out as well as being a go... Mehr ansehen
Unternehmen hat geantwortet
First problem is that it operates on 4 x AA batteries and they don’t last long - cost us more than nappy’s at one stage!!! Second problem is that the device makes a loud knocking sound (it has a weigh... Mehr ansehen
Unternehmen hat geantwortet
Firstly, the product is superb. Our baby sleeps soundly and safely during the day with the Rockit. Secondly, when we had a faulty product and Amazon would no longer accept it as a return, the company... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Rockit we design innovative, award-winning products to help babies and older children sleep. Our ‘hero’ product is Rockit, a portable baby rocker that fits any pram or stroller and gently rocks to soothe babies to sleep. Rockit was developed by 3 dads on mission to help other parents safely soothe their babies to sleep. Dr. Nick Webb invented it when his three-month-old daughter Abby refused to sleep in the pushchair. Zed is our astronaut shaped sleep aid that sends babies to sleep just like the car. The finely tuned vibrations ripple gently through any mattress, encouraging a deep sleep. Finally we have Wooshh, the small but mighty sound soother which has 8 calming sounds, 4 volume levels and is USB rechargeable. Rockit has won multiple design awards including 2 prestigious Queen’s Awards for Enterprise. We even visited Buckingham Palace to collect these! Other accolades include a Design Council Spark Award, an A' Design Award, plus several ‘Junior Design Award’ and ‘Made for Mums’ golds.
Kontaktinformationen
2 Farleigh Court, BS48 1UR, Bristol, Vereinigtes Königreich
- rockitrocker.com
4,4
Hervorragend
160 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Rockit Rocker
Thank you for the lovely review, Diana. We are so glad you love the Rockit, as a small business, feedback like this means a lot. Matt (Rockit co-founder)
Amazing customer service
Amazing customer service, replaced my broken Rockit and was kept updated along the way, thank you!
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Rockit Rocker
Thanks for the glowing review Lucie - we really appreciate the feedback.
Great for getting the baby to sleep…
Great for getting the baby to sleep also very easy to attach strap for holding the rockit rocker to the baby’s chair
10. April 2026
Antwort von Rockit Rocker
Thank you for the lovely review, Pete. We are so glad you love the Rockit Rocker. As a small business, feedback like this means a lot. Matt (Rockit co-founder)
GOD SEND
GOD SEND not even trying to write this ... we been using this since our baby born and i really want new one for the crib but is expensive BUT do the job 10000000% the best purchase since the baby born
13. April 2026
Antwort von Rockit Rocker
Thank you for the lovely review, Lenka. We are so glad you love the Rockit products, as a small business, feedback like this means a lot. Matt (Rockit co-founder)
Fantastic products, highly recommend.
Without these products our boy would never have slept, and I'm not joking. The wooshh and Zed kept us sane for the past two years, thank you Rockit Team!
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Rockit Rocker
Thank you for the lovely review, Stevie. We are so glad you love the Rockit products. As a small business, feedback like this means a lot. Matt (Rockit co-founder)
Such a fast response from the team when…
Such a fast response from the team when I informed them of a loose bracket and they refunded the one I had purchased as a replacement immediately. Great customer service and had some helpful tips in there too on how best to use the rockit which is such a great piece of kit!
15. April 2026
Antwort von Rockit Rocker
Thanks for the lovely review Aisha. We are so glad you had a positive experience with our customer service. As a small business, feedback like this means a lot. Matt (Rockit co-founder)
Not sure if it’s faulty or normal
Not sure if it’s faulty or normal, but it’s like playing the lottery trying to get it to turn on, sometimes the button works and sometimes it doesn’t, rather frustrating
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Rockit Rocker
Hi Harray, No this is not normal and we understand your frustration. Josie our customer service manager will be able to help if you email support@rockitrocker.com . We are a small business and I developed Rockit alongside my brother-in-law Nick who originally invented it for his daughter. As parents ourselves, we always want to make sure our customers have a good experience with our products. Matt (Rockit co-founder)
Antwort von Rockit Rocker
Thank you for the lovely review, Sarah! We are a small UK business and the team get a genuine buzz from feedback like this. Matt (Rockit co-founder)
simple Amazing products
simple Amazing products , great prices, and a superb delivery system
30. September 2025
Antwort von Rockit Rocker
Thank you for the lovely review Laura. We are so glad you love the Rockit products and had a positive experience with our service. As a small business, feedback like this means a lot. Matt (Rockit co-founder)
Wooshh sound machine is not worth the money.
Wooshh sound machine is not worth the money. Far too expansive. It’s nothing special. This product shouldn’t be anymore than £15. If I didn’t open it from the box I would have returned it and bought one of TikTok (my friend has the TikTok one and it’s amazing)
The rockit is amazing I would definitely recommend it. I am yet to open the Zen 2.0 product so not sure what it’s like yet.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rockit Rocker
Hi Tori, We were sorry to read your review and to hear that you are unhappy with Wooshh in terms of value for money. If you purchased it directly from us, you will be able to return it for a refund (we could find no record of you requesting this). We were a little confused by your comment about the 'TikTok one'. If that was purchased from our official TikTok shop it will be identical to the one you have. Please feel free to contact our support team via support@rockitrocker.com. We are a small business and are always happy to help. Matt (Rockit co-founder)
Antwort von Rockit Rocker
Thank you for your lovely review, Joanne. We're a small UK business and feedback like this means so much to us. Thanks again, Matt (Rockit Co-founder)
A quality and innovative product
A quality and innovative product that does exactly as it says it does. Really practical help designed & built to solve a problem.
I've purchased four products and they have all been great. I had a small warranty problem with one of them that was handled very promptly and fairly. So, excellent Customer Service too.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Rockit Rocker
Thank you so much for your glowing review. We really pride ourselves on designing innovative products that solve real problems. Matt (Rockit co-founder)
They don't last 6 months
I bought two of these in September through a company on eBay. Unfortunately I didn't realise that the company was not an approved seller so when one of my Rockit's decided to stop working within six months, all I got from the company was that I would have to take this issue up with them. It was quite an abrupt response.
Pretty bad service actually. Your email shows your true colours, and as a childminder, I will make sure that others don't fall foul of the same problem by posting on many of the forms that I am on.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rockit Rocker
Hi Marianne. Sorry that you felt the initial response was abrupt, we always try resolve issues in a timely and fair way. I know that you have been in touch with eBay since and I am glad they have refunded you. We had previously reported the unauthorised seller you purchased from to eBay based on infringement of our copyright and other intellectual property. Hopefully you can order again through our own official website or our Amazon store and your experience will be much better. Best regards, Matt (Rockit co-founder)
Impressed!
I am so impressed by this company. I contacted customer support as my bracket had broken and my rockit was still under warranty and they replaced this same day. They were quick to respond and was able to sort my concern very quickly! Highly recommend!
6. Januar 2026
Antwort von Rockit Rocker
Thanks for the lovely review Victoria. I'm glad Josie and the team were able to sort out the issue so promptly.
Fabulous customer service from Rockit
Fabulous customer service from Rockit. We had an issue with our Rockit and this was resolved quickly and efficiently. I have no hesitation in recommending this product, and their excellent customer service.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Rockit Rocker
Thanks for the lovely review Amanda. We are so glad you love the Rockit and had a positive experience with our customer service. As a small business, feedback like this means a lot. Happy New Year, Matt (Rockit co-founder)
I purchased this for my newborn…
I purchased this for my newborn granddaughter, and it's been incredibly useful.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Rockit Rocker
I am glad the Rockit has been so useful. Thanks for the 5 star review - as a small business, we really appreciate it. Matt
Gamechanger
I never imagined a small vibrating piece of plastic could be such a staple in our household. It is an absolute essential for anyone with a young baby who sleeps on the go. We're still using ours over a year later.
3. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Rockit Rocker
Thank you for the lovely review, Chloe! We are a small UK business and the team get a genuine buzz from feedback like this. Matt (Rockit co-founder)
Antwort von Rockit Rocker
Thank you for sharing your positive experience, Rhiann! As a small team here at Rockit, it is lovely to receive feedback like this. Thank you again, Matt
Great value product, fast delivery!
Great value product, dispatched the same day and website is really easy to navigate.
25. November 2025
Antwort von Rockit Rocker
Thank you for your fantastic review, Laura. We're a small UK business and feedback like this means so much to us. Thanks again, Matt (Rockit Co-founder)
A part broke on my rockit clip
A part broke on my rockit clip, after going on the website and easily finding out how to contact the parts department they quickly responded to me and are sending me out a replacement. Very good customer service. Thank you.
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rockit Rocker
Thanks for taking the time to write a review. We were please to be able to sort out the issue quickly for you. Matt (Rockit co-founder)
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