risegardens.comBewertungen 

Lemon grass no seeds in pods. No yield. Tried all 4- nothing.

Excellent product and a great entry into the world of attractive, indoor, hydroponics that you can proudly display in a living room.

Ordering was easy. The product was shipped in a reasonable amount of time. Took a little bit of time to put together but the video and written instructions were helpful. Have had it up and going for about 2 months so far and really enjoying the product.

Overall Design: 5*
Aesthetic Appeal: 5*
Electronics: 1*
Customer Service: 3*

The unit is well designed and thought out, and from our perspective - aesthetically appealing and fits our decor. We have had numerous technical issues. The computer board didn't work out of the box and a new one needed to be shipped. 2 weeks later the power supply failed and again a new one had to be shipped. 2 months on, everything now seems to be in working order. Customer service was OK, Responses times were slow but reactive once we had their attention. We asked to replace the crop we lost due to failures noted above - the response from Customer Service - can you send a picture. Seriously? Given the fiasco from the start - that should have been offered without having to ask, and then to ask for a picture? It's all in the garbage.

I had the unique experience of a problem with my lights. The main lights were red and wouldn't correct. A text to the company had a new wire set up at my home in a couple of days. Now it works great. As a disabled person who loves to garden, I had struggled for years bringing containers to my deck. My home has low lighting so my house plants struggle every winter when I bring them inside. I can now grow plants of all kinds till my heart is content. Thank you so much for making this possible for an elderly grandmother with disabilities.

Again, this is now the third time you have asked me to review your product and I still have not received it! I ordered in November and still do not have it. So I have to give one star because I don't know if I like it or not. This really is ridiculous!

I contacted customer service because I was missing items on my order. They responded in 2 days and let me know my items had been shipped.

A good hydroponics product, with a great mobile app to guide you and lots of thought put in. But at the time of this review, its clearly a young company with some issues to work out.

Smooth website, and ordering is super easy.

Garden is less than a year old and I’ve already had to replace the water pump and the power supply at my expense. Very dissatisfied in quality of this product.

I’ve reached out to customer service a couple times and they are very friendly and helpful

Shopping was easy and I was able to get all of the answers to the questions I had before purchasing. The product is great. I had a little trouble with the color of the product, which is the only reason this is not a 5-star review. On the upside and the reason I will change this when it's corrected, is that customer service handled this as quickly as the could under pandemic circumstances.

The positive: I am looking forward to getting my grow garden as I’ve been wanting to try this type of item. The Negative: I think that company could do a much better job at describing the whole process from receiving the package to planting and growing. Still too many unknowns for me to feel comfortable that I just spent $300 well.

I ordered a 12 pack of iceberg lettuce but when the box arrived it came with a 4 pack.

I wrote to customer support about it but they wanted a photo of the packing slip-- which I had discarded.

They charged me for a 12 pack so it seems like they should know that I ordered a 12 pack.

We will see what happens...

I recently order nutrients for my garden by changing my subscription. The online process was confusing and I received two emails confirming my purchase that were different. So, I hope the products arrive and I am unclear on how much I will be charged.

Customer service was prompt, helpful, and courteous. It exceeded my expectations.

Shopping was great and quite easy. I found what I wanted fairly easily and the product descriptions gave me enough information to make a purchase decision…will update when I receive the product

The shopping was great...will know fully when the product arrives.

User friendly site. Found exactly what i was looking for