If your product is not available nor superb, your customer service better be. Your communication is amongst the worst. If a product is going to be delayed over a month, let the customer know. If your... Mehr ansehen
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Das sagen Bewerter
A portion of my order never arrived and it wasn’t until I reached out to Rise that I was told items were back ordered. They continued to be delayed beyond the anticipated time window and it took numer... Mehr ansehen
I loved my rise garden and previously never had problems with the company. But I placed my order in April and it’s now July. I haven’t received my order or updates about it. I’ve reached out to the co... Mehr ansehen
I have a family garden that has been working beautifully for over five years. After a routine cleaning, the lights indicating water level, automatic dimming and wifi status light didn't work. The Ri... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Home indoor smart garden systems for growing your own food.
Kontaktinformationen
Vereinigte Staaten
- risegardens.com
2,3
Mangelhaft
266 Bewertungen
Bittet Kunden um Bewertungen
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Customer service is non-existent
Customer service is non-existent. I've tried multiple times to ask a question about the pH reader you have in your videos and never even gotten through for an answer. I've tried using your QR code on the bottles of supplement and they don't work, at all, neither bottle. You have a good product, do a good job of selling it, and a really poor job of giving information to your customers.
29. Dezember 2022
Antwort von risegardens.com
I'm sorry you haven't received the help you need. We do respond to every request, though we admittedly fell behind after the holidays. We have added staff and worked extra hours and our response times are very quick right now. I will open a ticket in support and you should hear back from us soon. The video you're referencing is quite old. We used to provide them with gardens but they require re-calibration often and we're causing more problems than they solved. So we built an algorithm to manage pH. You can also get pH test strips very inexpensively. I will check on the QR code issue. I was not aware there was a problem there. Thank you for the compliments on the product and we wish you luck in your growing journey.
Great indoor garden!
The variety of seeds is wonderful. Unfortunately, had several that never produced. Reaching out with questions regarding my plants, I did receive prompt and thorough answers which is always a plus. Additional fruit seed options would be fantastic.
29. Dezember 2022
Why did Rise decide to use a 2g modem
Why did Rise decide to use a 2g modem? I do not have any devices that use 2g and this caused hours of issues in a connected house.
I really wish I knew about this and all of this issues it would create before I purchased. Wrong choice!
1. März 2023
Antwort von risegardens.com
Dear businesschef, 2.4G protocol is the primary choice for IoT devices like the Rise Garden with do not require high-speed data transmission. 2.4G allows for greater network distances and lower power usage communications. Also, not everyone has a 5G router, so if we used that protocol, not everyone would be able to connect. All 5GHz routers have 2.4G bands, so you should be able to connect. If you're having problems, please reach out to support@risegardens.com and we'll be sure to get you connected.
Great company = happy customers!
Ordering product is straightforward and easy on the website. Customer service is always quick to respond and helpful. The garden works phenomenally well and has already given me plenty of fresh herbs, fruits, and lettuce.
I suppose my only criticism would be that product from the same order often ships seperately and arrives seperately, but I do understand why that's sometimes necessary. There are also fairly frequent out of stocks on the website.
But in general, I am very happy being a Rise customer. My garden brings me a lot of joy.
28. Februar 2023
Antwort von risegardens.com
Dear Jason - thank you for the review and we're happy you're finding success with your Rise Garden. Note, we agree with the frustration of having seeds ship separately. This had to do with a logistics provider that had many warehouses and shipped from all of them - even from a single order. As of March 2023, we have solved that problem, so you shouldn't have that happen anymore for you. Also note, we just launched a membership program that gives discounts on all seeds, nutrients and accessories and includes free shipping. It's a great way to save. Happy growing.
Have not received my replacement yet
Have not received my replacement yet. Almost 1 month since I ordered this.
7. Januar 2023
Antwort von risegardens.com
Hi Laurie,
We're very sorry that your original package was lost in transit. Your reshipment was sent out from our warehouse on 1/31/23 and according to the tracking it looks like it was delivered on 2/9/23. Please feel free to reach out if there is anything else we can help with.
- Rise Gardens Team
I ordered seeds and they were delivered…
I ordered seeds and they were delivered to my door in less than a week. I always receive my orders in a timely fashion. Thank you Rise!
10. Januar 2023
Tech Support Slow to Answer
I bought the single family garden. The tiers for the family garden are out of stock. Tried to reach customer support thru e-mail to see when they will be available. No replies, except that they received it. Tried 5 times, no luck. Found a phone number, tried calling 3 times, they do not answer the phone. Overall i like the garden, just wish i would hear from the company.
UPDATE: Have heard from the company and they gave me the update as to when the tiers are available. Maybe it was just bad timing...I love the garden and plan on updating to a 3 tier system.
10. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von risegardens.com
Hi Wes,
Thank you for your recent purchase. We're very sorry for the delays in our responses, currently. We had a very busy holiday season and are working to get back to everyone as quickly as possible, so we appreciate your patience.
We will have extensions for the new Rise Garden available at the end of January/beginning of February.
Best,
Rise Gardens Team
Wish I had not made recent purchase…
Wish I had not made recent purchase since now I have lots of product that will be trashed along with whole Rise Garden. Trying to grow lettuce for just one person in my little garden has been a fail. Plants that stay tiny in spite of good care, the whole endeavor has been a waste of money.
30. November 2022
Antwort von risegardens.com
Jane, we're very sorry you haven't had any luck. We have many thousands of customers who are able to grow plants successfully. I'd encourage you not to trash it and reach out to customer service to help diagnose it. Sometimes, it can be an unexpected issue like softened water or hard water. I had this problem during COVID at a different house. My plant scientist sorted me out (and I'm the founder!). If you use your nursery and follow the app, it is consistent in delivering wholesome, nutrient-dense, and fast-growing veggies. Please reach out to Support@risegardens.com and let us help you. We REALLY do want you to be successful.
New packaging
Love the new packaging for the seedless pods - environment friendly- and the fact that I can purchase a larger number of pods. Fast delivery. Thank you!
1. November 2022
Awful experience
Awful experience, very similar to what I read below. Paid for 3 tier garden, only 2 boxes showed up. They were initially very responsive over customer service, but have since stopped responding. They were supposed to ship a replacement box, but have not and stopped responding. Will be purchasing from another company
26. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von risegardens.com
Hi Ben,
Thank you for your feedback. We are very sorry about the issues with the shipping of your recent order. As mentioned by our Support Team in our most recent email, your missing package was re-shipped on 10/28/2022 has an estimated delivery date of 11/4/2022. We appreciate your patience while we worked with our warehouse and FedEx to resolve this situation. If you have any additional questions regarding the status of your order, please let our Support Team know and we'll be happy to help.
Best,
Rise Gardens Team
No customer service
My order was weeks late, missing an entire half of the order, damaged, and missing pieces that are crucial to actually start a garden. They haven't provided any customer service for any of these issues, and it's been almost 4 weeks since I paid in full and have yet to have a complete system. In addition, I asked to return (they say they have a 90-day return policy), and they are charging me full shipping for the return despite the fact they haven't even provided the entire system I paid for. Pretty disappointed, hope this will help someone else chose a different system
20. Oktober 2022
Bewertung ohne vorherige Einladung
We invest alot in these systems to feed ourselves and our families and the support is there to make it happen!
The Rise Customer Support is prompt and attentive. They always make sure my issue is FULLY resolved before completing the ticket. We invest alot in these systems to feed ourselves and our families and the support is there to make it happen!
3. Oktober 2022
I haven’t received my order nor any…
I haven’t received my order nor any shipping information on the pods. This is the first time it has been so delayed and hopefully I will get my order soon.
30. September 2022
Antwort von risegardens.com
Hello Cynthia,
We are extremely sorry for the delay of some of your items in order. Unfortunately, due to an error at our warehouse, your order did not process successfully. We are very sorry for this issue and that we were unable to meet expectations on this order.
Our Team issued a refund for the items you had not received on November 7th, which should take 5-7 business days to be deposited back into your account. We appreciate your understanding as we try to address this matter. If you have any additional questions, please kindly reach out to our Support Team and they would be happy to further assist.
Best,
Rise Gardens
We have been very happy with our rise…
We have been very happy with our rise garden. Upon initial delivery a piece arrived damaged and they were very helpful
In replacing the piece needed. Our garden has been a beautiful addition to our kitchen!
2. Juli 2022
Still have not received these items!!!!!
Still have not received these items. Customer service is the worst!!!!!!!
2. Juni 2022
Antwort von risegardens.com
Hello Robert,
After taking a look at the back-end of our system, we can confirm that your nutrient order was delivered on June 9th. We understand that our fulfillment timeline was not met, and we apologize for any inconvenience this may have caused. We do appreciate your patience while we worked with our Fulfillment Team to ensure your order was shipped. If you have any additional questions, do not hesitate in contacting our Support Team and we'd be more than happy to assist.
Best,
Rise Gardens Team
It’s OK but my first hydroponic system…
It’s OK but my first hydroponic system seemed much more simple to operate.
2. Juni 2022
Great product overall
Great product overall. The ONLY thing that bugs me is that some of the pods come empty. Not a huge deal since you can transfer one or two seeds from another pod but if its the last pod of the set on your 2nd or 3rd crop cycle, its a little irritating.
31. Mai 2022
Good idea, needs some fine tuning
I have the single level family garden. You’re supposed to clean them every 5-6 months, however I find my pump and water tank needing to be deep cleaned every 6 weeks. If it goes much longer the mold on the roots begins to build up effecting plant growth and health, and the pump filtered gets clogged up with muck. I’ve also had intermittent issues with the water level sensor. I think they need a better system for that. The ultrasonic is too sensitive. Other than that, when it’s freshly cleaned the plants thrive in those first few weeks. But deep cleaning so often is a big chore.
2. Mai 2022
Antwort von risegardens.com
Geoff - Sorry that you're having to clean so often. You should not have to do that.
We have some suggestions. Sometimes algae growth can be mistaken for mold in your garden, and while icky looking, is mostly harmless to your plants. However, if left to grow for months, the algae can breakdown and mold itself. The best way to avoid this cycle is to make sure you are using hole covers on your trays (to stop light getting into your water) and to be sure that your plant pods are covered from light with our tinfoil and stickers. Some substitute pods are meant to be kept moist and don't have foil covers - both of which encourage algae growth.
In the case of bacteria or mold growth, double check you are only using Rise products as other fertilizers can impact the chemical balance by reacting to the pods and can lead to mold. If you are using Rise products, you may need to lower the temperature of your water. This can be done by adding ice to your garden every week, adding a fan to your Garden, or keeping your Garden out of direct sunlight. Any water temp above 75ºF may increase your chances of root diseases that can lead to issues. Please feel free to reach out to support - they can help diagnose and resolve any issues you may have. https://support.risegardens.com/hc/en-us
Crap company!!!!!
Here’s where I think this company is full of crap…. No phone number!!!! And second you order a garden to plan 12 plants and they send you a 4 plant nursery. They simply like to nickel and dime. On a positive note you can find all the crap they sell at Home Depot for half the price to include seeds. Also one of their cabinets came dented but who the hell what’s to go through the trouble of returning a massive item.
17. April 2022
Bewertung ohne vorherige Einladung
Antwort von risegardens.com
Laura, we're sorry to see you have some issues. Note that we do phone consultations all the time. We just ask for some insights on problems first as most issues are very easily solved with guidance we can send folks. As for nurseries, you can start your plants directly in the system when you first start up. When your garden is up and running, you're going to replace plants on a rotating basis, and nurseries are great for that, but you won't need 12 nursery slots. I'd also point out that none of our competitors send you a nursery for free - most don't even have nurseries. And, yes, people can DIY hydroponic systems. But not ones made of powder-coated metal, real wood and 3 custom-designed circuit boards to manage your garden through an app, set a custom light schedule, deliver best-in-class multi-spectral lights, plant support trellises, etc. You'll get PVC pipe systems and recycled plastic versions (which leach chemicals into your water). We're sorry a cabinet arrived dented. We don't control the shippers, of course. We will replace anything that was damaged. Good luck in your gardening journey. We'll be here if you'd like any assistance.
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