risegardens.comBewertungen 

Service rapide. J'avais un problème avec la pompe et on m'a répondu rapidement même pendant un week end. Excellent service!

Great customer service. My water pump was failing. I contacted the customer support team and they sent me information on all the things I could do to resolve the issue. When none of them appeared to work, the support team placed an order for me. A new pump is on the way at no cost since my garden is under warranty. I couldn’t ask for better support. We’re enjoying our first harvest and enjoying the experience.

I’ve had a Rise Garden 2 since May this year and it has been an amazing addition to my gardening. I recently experienced a pump malfunction and web troubleshooting steps were not able to solve the problem. After contacting customer service and explaining steps taken, they immediately sent out a replacement pump for me. Thanks for the prompt attention to help me save my plants!

My Rise Garden 2’s power supply overheated and melted. Had I not smelt a burning smell and unplugged the unit, it easily could have started a house fire.

Customer service has not been great, they are reluctant to give my money back for the Rise equipment I have purchased.

I don’t feel that the unit is safe to have in my home after this experience.

I gave four stars because there was a few points of miscommunication regarding the discounts on current rise Garden 3rd generation versus second generation (their website vs Amazon), however they were able to be very straightforward about it. Also, I decided to return a second generation two-tier unit and purchase a three-tier unit. It was unfortunate that I could not just purchase the additional extension to my two-tier for the difference in price to expand my two tier unit to a three-tier. However they made the return and new purchase very seamless and I ended up saving money in the end. I would have given five stars if customer service was flexible enough to just allow me to purchase the extension for the same price difference to make a three-tier unit. Since I had to go through the whole return and repurchase it was extra work on my side but they were very supportive and responsive throughout the process. I recommend for them to have better price consistency between their website and Amazon moving forward. Also they should not hide older generation models on their website if they are still selling it. I needed to go through customer service to find the original link. Still happy overall and I would still purchase from them again moving forward.

In my personal opinion the design and build of the second generation looks more contemporary and pleasing than the newer third generation unit. The third generation looks more like an Ikea shelf that is hacked. Very happy that I snatched the second generation while they're still selling it because from my understanding there is very little technical differences in the performance. I'm suspicious that the third generation is potentially due to more cost savings in manufacturing and there were sacrifices in the design. It would have been helpful for them to lay out the differences between the two Generations on their website instead of me having to email customer service and ask for the differences in components and dimensions.

I was away on vacation for 12 days. I had someone add water and some nutrients while I was away. When I returned I had 2 dead plants and 2 basil plants with brown spots.

I contacted Rise Garden and sent pictures. They immediately identified the problem as a potassium deficiency and told me how to fix it.

Great service.

I have had my garden for almost 2 years. And I love it. The garden it’s self is efficient, quiet and looks good (I got the white shelves)
The customer service has been amazing, every single time I have had questions, they have been quick, polite and to the point with responses and have solved the issue quickly.
Love the garden, love the service, can’t wait for another 2 years of yummy fresh veggies/fruits

In reviewing the three-tier rise garden, I find it aesthetically pleasing, well-built, and easy to maintain. I have achieved excellent results using their dry nutrients, and I have harvested a substantial amount of vegetables. However, I must highlight the company’s unwavering commitment to its products. When I encountered a unique issue with my garden that they had never encountered before, they promptly provided me with instructions and replacement parts. Their timely and thorough response resolved the problem. The only aspect I would suggest they improve is the inclusion of an “alive agent” to facilitate communication with customers beyond email. Overall, I highly recommend this company.

I got the Rise Garden primarily to produce fresh lettuce greens throughout the year. Being able to grow a variety of herbs, vegetables, flowers, and fruits is a plus.

After getting over an early learning curve, my Rise Garden is successfully producing fresh lettuce and herbs. I haven't had it long enough to see how the fruiting/flowering vegetables will turn out, e.g. tomatoes, strawberries, broccoli.
The system is great if you can get accurate advice from the app recommendations or from your own measurements of pH+EC on how to adjust the nutrients and pH level of your water. Once you figure that out, things feel very easy to manage. But I think I still have more to learn to keep a high productivity indoor garden. The customer service is great. I've engaged with them several times for technical advice on diagnosing issues with garden growth. They also replaced my 4-pack of Sorrel because my pack did not germinate the first time. The variety of seed pods they offer also keeps me excited to try and grow new things. I am currently subscribed to the membership to see if I feel it is value for money, and it so far seems to be. It's easy to manage and tailor and seems to be designed well for my garden needs. If I venture out and try growing with my own seeds, I may find that the membership no longer suits my needs, but for now I think I will stick with it.

Very happy I made this investment.

This is a kicking hydroponic system. I am so glad that I have it

The worst! I spent hundreds of dollars on this and the pump failed in 3 weeks. All you can do is chat with a bot!
Crappy system
Don’t spend your money!

Some pretext: I own 3 tier Rise Garden and 1 Rise Roma. I have owned them for 3 weeks now. I have also been an owner of a Gardyn 4.0 system for 2 months now.

Actual Review: I was really impressed with the bang for the buck Rise Gardens provided. The product is high quality. My wife and I have built a few DIY projects through the years and considered making our own cabinet hydroponic system. Well I don't think it was going to end up being any cheaper and definitely was going to be a ton more effort.

Below I will point out what impressed me about Rise. I will compare to Gardyn since that's what I have and they are in the same price range(base rise for gardyn3-4.0). That will give you a good idea of what you get for the money:
1. Rise comes with a nurseryfor each level you order!(gardyn asks for $80 for 1). The rise nursery is super low quality plastic but realistically that's all one needs.
2. Rise comes with covers for the empty spots where one does not plant anything. Gardyn charges $4 per cap(they have 30 spots on the system so a $120).
3. Rise uses the following materials in their system - metal, wood and plastic. Gardyn only uses plastic and wood. As such Rise feels higher quality and looks nicer.
4. Rise has engineered their product better. The company has hidden their computer inside a cabinet, away from water. Gardyn's computer is on the bottom of the lid just above the water.
5. Rise came with tds strips so I could see the hardness of my water, my water is RO so I did not need that but again pointing out one more thing that Rise gave for free.
6. Mobile app - Both have a mobile app but Rise's is much better organized. It measures your EC(not sure how accurate that is so I bought my own EC meter) and tells you how much to square from the pH down solution they give you and how much of the food to add. You need to remember to do this with Gardyn every week and they always ask you to add the same. Well EC in water can vary so that's not a good sustainable approach.
7. AI - Gardyn continuously tries to sell an "AI" model that will tell me when to feed my plant. That model is not very good, like I said it does not offer any EC reading, no pH reading. Costs $35 a month(membership cost)!!! Rise does not try to twist my arms to buy into a useless AI and has reminders and everything.
8. Food - Plants need different nutrients during different cycles of their life. Rise comes with "sprout" and "blossom" to address the different stages. Gardyn comes with just 1 food. HOWEVER Gardyn gives you more food versus Rise. However Rise's is more adequate.
9. Looks - That's the only reason I kept my Gardyn. Because it's like a vertical system so one can admire all of their plants at the same time. It's sort of like a vegetable painting on your wall. So I would say Gardyn wins here if this is what you are after. Rise looks really good too but you won't see all your plants at the same time after they are fully grown.
10. Rewards program - Rise has a very adequate rewards program. I will next use my rewards to buy some trellis where I don't recall such a program with Gardyn.
11. Support - I liked Garden's support better. More on point and quicker.
12. Maintenance - I think that would be subjective. Depends on how often you maintain your system throughout the year. Seems like Gardyn will be more difficult to do deep cleaning of but I am not sure yet.
13. Parts - Both companies sell parts and that is great.
14. Configuration - Rise hands down. Rise allows you to upgrade your system from 1 to 2 or 3 levels. And now even allows you to upgrade from regular system to Rise Roma. There's 0 flexibility with Gardyn.

Overall I think Rise Garden is likely the best indoor hydroponic system right now. Gardyn is probably second best. Aurogarden has smaller, less impressive systems so I did not even consider them. Rise's quality is superb and I feel that I got all the value for my money I was looking for, maybe even a little extra.

Initially Loved my unit- We purchased the large unit off of Amazon We planted lettuce and flowers was beautiful then the power cord went out.
Should be an easy fix however no one seems to carry the power adapter we called RISE for help so many times as it is under warranty. They told us call office depot, They also cannot find the replacement power adapter to fit the newest large RISE Unit - now we are stuck with a $1500 piece of junk :( they keep telling us its on back-order buyer beware - they should have just replaced the unit but nope................#warrantynotreal

I’ve never done business with them but this site scammed my debit card and withdrew $ from my account. I’ve reported them.

I wanted to love this company. What they promise is just what I have been looking for. Unfortunately they have taken my money 7 months ago and have failed to deliver the product. Everytime I call customer service I get told another week. When I purchased, March was the delivery window. Now in May and nothing.

Text of our BBB complaint: After 3 years of researching to find the best home hydroponic growing system, we settled on Rise Gardens. They have a very active social media presence and a flashy website announcing a big 20% off sale almost constantly. While navigating their website, we accidentally hit submit on an order for a smaller garden than intended. Customer service was contacted IMMEDIATELY and the order was noted as cancelled. We then submitted the correct order. Nothing whatsoever is indicated about backorders or unavailability, and the social media ads remain relentless as if this thing is available.
Soon after, we receive a shipment of the items from that first, officially cancelled order. A simple mistake- we are reasonable- but then began our issues. It took over a week to get a return label for that item. There is NO phone number to call (an internet search eventually yields a number that goes direct to voicemail) and what seems like foreign customer service (chat-based) could not seem to get us a return label without days of us hassling them.
Finally we got a label and Fed Ex picked up the incorrect order.
Since then we have been waiting for our actual order with no communication about it unless we pester the chat customer service...our order was placed on 2/19, again with NO MENTION of a delay or a backorder. As reasonable people, we are understanding about anything as long as there is communication. We've been told "in a week or two" a couple times...meanwhile they have our money- around $1500. This is clearly an issue for other customers as there have been some quite hearty discussions going on in the Rise Gardens Facebook community within the past week about this. People are all having the same issue as us- waiting for paid orders for months and having little to no communication. We feel fleeced. It's not the delay, it's that the company has said NOTHING publicly about delays after appearing to have plenty of stock. This is shady at best, fraudulent at worst. Unacceptable. They are deleting Instagram comments about this issue, btw.
What a complete and total disappointment. Finally got most of our refund- will be giving our business to Gardyn instead. This does not bode well for company longevity, getting parts, etc.

I really like the live chat with an expert. And when he told me I needed a new pump etc. he went ahead and filled out the order instead of me trying to figure it out.

Approx 1/2 of the seed pods I get from riser don’t germinate, I’ve learned to use the rise system with my own seeds. The effort you have to go through to “prove” they didn’t germinate in order to get credited isn’t worth the effort.

Quick delivery, notifications every step of the way. Product was packed beautifully, easy set up. Definitely worth it! So excited to further our self sustainability.