ResMed Bewertungen 4.611

Der Kunde muss seiner Lieferung selbst suchen keine Hilfe von Rems med ich bin zu 100%schwerbeschädigt einfach eine nicht zumutbar 1 Woche keine Therapie.

Super afvisende, uinteresseret og dårlig kundeservice i Danmark. Vil ikke hjælpe med at skaffe et produkt til en bruger at et produkt.

I bought the Resmed Airsense 10. After a couple of months the power supply failed. Also the full face mask developed a fault. The outer seal came away from the mask housing causing air to escape big time. Apparently this is a very common problem. It’s a poor design and a manufacturing fault that the seal comes adrift so easily. It’s only guaranteed for 3 months which is very poor indeed.

Bin begeistert. Gute Gewöhnung, tgl. online Unterstützung. Alle wichtigen Parameter sind via App tgl. auslesbar. Besser geht es nicht. Bin sehr zufrieden und bedanke mich hierfür.

Ordered a product through their website on 1 March. Received a tax invoice for the product, but no notification of when it would be shipped. Had to call up Resmed. Was told that the product was out of stock and there was no ETA on when it would be re-stocked. Would have been nice to have been told that at the start. In the meantime, they held onto my money for two weeks with basically no promise of delivery. At least the cancellation of the order was quick.

You would think when renting a machine you would be able to contact someone to discuss issues. Unfortunately, if you ring the main number you have to leave a message for a call back and they just don't bother. If you email one of the shops they will take 2 days to partially respond to your email and then when you clarify it then takes 2 days for them to respond again. If you email asking for them to call you they just don't bother. No instructions in the bag with the rental CPAP. If you want to rent I would find somewhere else. No customer service at all.

Resmed has been OK, provides info and parts. But, they are VERY VERY pushy! They first call me to order new parts and I say I am OK, nothing needed. Then they email me several days later asking that I order parts. Then days later they text me to order parts! Seems like they are very eager to send parts and make a profit even when I say nothing needed as CPAP not used every night!

Grottenschlecht, man muss einen beheizten Schlauch kaufen 90 Euro. Nach 12 Monaten defekt ( keine Garantie) und wieder einen Schlauch gekauft, nach 8 Monaten gleichen defekt. Erst die aussage: 12 Monate, dann 8 Monate und jetzt 6 Monate Garantie. Das sind Machenschaften. Man versucht von Seiten Resmed nur an Geld zukommen, egal wie.

37 days ago I was diagnosed with sleep apnea I was told initally to make sure I used the machine for 4 hours at least, i streached this at first to 5 hours and quickly streached this to 7 hours, which I now do every night, in 37 days my events per hour have dropped from a diagnosed 40 events per hour to 0.4 an hour and has been in the normal range now for 11 days, I have to say that I have not felt this well for quite some time, thankyou

I bought a CPAP for my fiancé on one of the companies plans. No problem whatsoever with the machine as I also have the identical one through a different system, however customer service/support is a completely different experience.

Every time we have, the person on the other end can not understand what we want or how to resolve the situation. We are sent a failed payment notification almost every other week when there is more than enough to cover the amount.

Kundenbetreuung/Support mangelhaft,
teure medizinische Geräte ohne nachhaltigen Support für die Beseitigung von Problemen in der Nutzung. Wenn man das frustriert mitteilt, erfolgt gleich gar keine Reaktion mehr.

Also hier ist anscheinend die Versorgung der Kunden mit notwendigen Ersatz zweitrangig.
Ich warte seit nunmehr als einer Woche auf eine Ersatz Maske für das Beatmungsgerät.
Klar das für diese Zeit die notwendigen Anwendungen nicht möglich sind.
Ist aber anscheinend den Mitarbeitern egal.
Hauptsächlich mit der Kasse kann abgerechnet werden.
Habe das der Kasse auch mitgeteilt mit der Bitte um den Anbieter zu wechseln.
Turnusmässig sollte ja anscheinend jährlich der Schlauch und die Maske gewechselt werden.
Das war hier noch NIEMALS der Fall.

Absolute sham of a company is Resmed
Took out a subscription for a mask and accessories. Didn't like the two masks I ordered so I returned them at my own cost as I was told to do and I was quite happy doing so. Now I am being told a different story from a different person on having to return everything. I have been a loyal customer for years spending thousands of dollars on two machines and accessories, masks etc. Terrible treatment of a supposed healthcare company.

Absolute scammers , do not deal with ResMed, they sign you up on a subscription that never ends, you can’t cancel instead you have to go thru a heap of heavy lifting going to your bank cancelling accounts and cards is the only way to stop them from continuing to take money unauthorised from your account, just don’t deal with them on any level .

What a terrible experience I had. I subscribed for a product that cost $1919 and ended up paying $2052 so far and they still keep debiting me. It took me forever to get through to a collection representative. She then told me I still had payments to make. I asked her to explain while I have been charged over the agreed cost. She couldn’t explain, all she said was she will escalate the issue. It’s been a week now and not one person has gotten back to me to explain why I have been over charged. It’s such a terrible system to rip off clients hoping the clients don’t catch on to their scam. I have sent multiple emails with receipts to prove I have been overcharged and not once have I been replied to. They should at least provide a justification for the overcharge. Very terrible experience. The people on the phone don’t even know what they are doing or talking about. All they know is how to steal your money. Do not buy from them!!! I can’t even go to a store to resolve this issue as you can only contact the “collection team” over the phone. It takes me about 20mins to get to someone on the phone.

I opted to hire a CPAP machine from ResMed, Brighton SA for a trial. I was given a kit with little information on the product. I asked for an instructional brochure, I was advised to research their product on YouTube. The representative confirmed I would receive a call the following day. No call received. I returned the kit 6 days later. I asked why an instructional pamphlet wasn’t available. The representative stated they no longer offer a brochure due to Covid. But you are offering a mask that others have used? I requested an email confirming that I returned the kit. It never arrived. I called the following day requesting they confirm my email and forward the email again. I was advised that no email was sent the previous day. Dreadful customer experience and lack of continuity between staff members. On a High Note: Easy CPAP has wonderful reviews and service. They assisted me where ResMed failed.

ResMed has to be the worst company for customer service I have ever had to deal with. Not only the charge you for products that you haven’t ordered or agreed to when purchasing the machine but then they don’t even send you the things that they have charged for and when you try and make contact to discuss the issues there is never a suitable person to talk to to rectify the issue or ever get a call back. I am extremely disappointed at their shocking customer service. Would never recommend this company to anyone. Go with benchmark instead.

Just less than 3 months ago I went in and purchased a Resmed Air Sense 11. Latest CPap machine. The agency staff are 10/10. Lovely knowledgable etc...
Within 2 weeks the unit was faulty. Resmed Australia had no interest in a speedy resolution. I sat with the agent during the call.
About 7 weeks later a new Airsense 11 turned up. Agent apologised.
After about 1 week the Airsense 11 faulted ... different error. I accept bad luck and that the Airsense 11 is a great product - when it works. My problem is Agent has waited 3 days just to hear from Resmed Australia what they are going to do. No reply yet. CPAP Direct - Townsville are lovely and helpful but dependant on Resmed Australia who appear to have a shocking response to problems despite having a good product - when it works.

I have been exposed to a service level that I would state as disgusting from RESMED Australia,

I contacted the customer service team as they had missed a scheduled payement, staff stated that this was due to no funds (funny enough not the reason) then stated that they had no idea and would need to look into it (common statement) ... then they took two payments that I did not authorize. The rep stated that this was for an overdue payment from February (7 months prior), but that this was not something they would help me resolve and that I needed to contact accounts, they also refused to escalate.

Contacting accounts, i was again told it was for a missed payment in February, but had to have them review March payments as had actually handled it in March (6 months prior)

During this time, i find out that my resupply of items has not been sent (but is actively being billed for), i was informed that they would look into this, and that i would receive a call back in regards to when it would ship. Oh, and the double payment would be assigned to the next bill!

Fast forward 9 days, no notifications received, no items received, contact customer service again, they confuse themselves again, and attempt to make me wrong by not listening to the complaint! refused to escalate! Contacted customer services by phone, upset with the bad service.

Was told that my resupply (again already billed so far for 4 increments) had not been sent. Requested immediate escalation to a supervisor, but was informed that that could not occur. They stated that the Manager would call me back, or that they would reach out before close of business.

At 5:30pm with still no contact, I called again, and was told "the supervisor had gone home sick!"
"Not my problem, get me their boss!"
"She is the boss!"
"Then get me her boss!"

Finally put on hold, and magically the supervisor was found. But as no one had escalated the information through still required time to find out what was occuring!

So 10 days after trying to do the right thing, and a month after the items should have been received, I have received shipping notification that the items have been lodged with Aus Post.

I am at the point where I am considering cancelling the contract and finding a partner agency who does not make me feel that they would rather blame the client then actually understand what is occurring and who does not provide a service that they cannot control.

The machine seems to work fine. The app to review sleep data is terrible. Works well for weeks then no data for days at a time. They do say they “have my data” but it will be a few days before I can see it. Why? What is the problem?