The quality of the product seems to be very good, easy enough to use once you work out syncing the host pads with the controller. Love the case that it comes in too, makes it very easy to take anywher... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
ReliveX is a great product that helps with my chronic pain from stenosis and sciatica. It’s easy to use, penetrates deep into my stiff lower back muscle while providing relief. The unit is easy to adj... Mehr ansehen
Unternehmen hat geantwortet
This product has given me the most relief since my burst fracture of L2. Stayed in trauma for 77 days then rehab center for 212 with a grim prognosis of never walking again. Fell back on my Marine Cor... Mehr ansehen
Product is very high quality. Shipping of additional pads took a while, but I received delivery updates twice a day and the original pads are still going strong. Seems to be relieving some chron... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Your solution for daily relief and support. When discomfort becomes your daily companion, it is important to find support that can improve your quality of life. Our massagers are designed to provide targeted relaxation to areas such as the feet, legs, and back. Whether you experience stiffness or heaviness, our devices help promote comfort within 15 minutes a day. No medication, no complications—just effective support for a life with greater ease.
Kontaktinformationen
1309 Coffeen Avenue STE 1200, 82801, Sheridan, Vereinigte Staaten
- +1 775 362 1180
- info@relivex.com
- relivex.com
4,1
Gut
2622 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 86 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
great product sure it really helps with…
great product sure it really helps with the pain and mobility
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi Barbara,
Thank you so much for sharing your experience with ReliveX! We’re really happy to hear that you’re finding the product helpful and that you’re noticing a positive difference with your pain and mobility.
We truly appreciate you taking the time to leave us a review and share your experience. We hope you continue to have a great experience with ReliveX and see continued progress along the way!
Warm regards,
Customer Success Team
ReliveX
The website is full of bait and switch
The website is full of false advertisement re "90-Day Money-Back Guarantee
If you're not completely thrilled with the results, we don't want your money. No fuss, no questions asked.". It is not no risk free like their website states. They send email after email trying to upsell you into keeping the product, they ask numerous questions email after email, and they try to keep a large amount of money for disposal fees, restocking and shipping back to them. They don't honor the return policy on their invoice. There are numerous bate and switch tactic from the very beginning. I will be reporting them as consumer fraud. This is what their website and invoice state: Refund policy
We do our best to deliver your order as desired. However, it may happen that a product does not fully meet your expectations. That is why we offer a 90-day risk-free trial period .
Are you not satisfied? Then you can return the product within this period, provided that it is in its original condition, with labels and without excessive use.
Returns Policy and Guidelines:
Please send us an email in advance to and let us know that you want to return the order or parts of it. The return address is not the same as the address on the shipping label.
If we can accept the return (within the allowed period), you will receive further instructions from us.
Please pack the returned product safely and securely in the original packaging.
Please send the package to the return address provided to you by our customer service.
The shipping costs for a return shipment are at your own expense. For international shipments this can average out to around €19, depending on the carrier.
Send the Track & Trace code to our customer service.
After receiving and inspecting the product, we will process the refund within 7 days via the original payment method .
Damaged or defective products
Did your product arrive damaged or defective? Please contact us within 14 days. Always include a clear video showing the problem, along with the shipping label from the packaging. We can only assess whether it is covered by the warranty with these images. Is the defect covered by the warranty? We will then send you a new copy free of charge . After 14 days, our standard return policy applies.
Can I return the product without contacting you?
No, that is not possible. You must first contact us before returning the product, so that we are aware of the shipment and can follow the Track & Trace for correct processing.
My delivery failed, what now?
If your order has not arrived—for example because the package was lost by PostNL or due to an error in the address—we are ready to solve this. If you have not received your order after 21 days, please contact us within 7 days so that we can resend your order free of charge. If you do not contact us within 7 days, the costs for a new shipment will be at your own expense.
What is not eligible for a refund?
Lost returns because the package was not shipped with a trackable and insured service
Severely damaged returns due to poor packaging
Returns sent to the wrong address
Returns outside the period
Return costs
Returns Address
Our international warehouse processes returns from several countries:
Name: ReliveX – Attn: Pan Da
Street: North Gate 85, Lane 520, Tongning Road Qianjiang Street
District: Jiangbei District
City: Ningbo
Province: Zhejiang
Postal Code: 315033
Country: China
Mobile (on the package): +86 177 4445 2367
By working with an international distribution center, we can deliver worldwide quickly and efficiently. Read more about why we ship from China here."
This is what they say in emails: "The return fees apply to every order, so we're unable to waive them. Here is why each one is charged:
Medical disposal fee (15%): once the device has been opened and used on the skin, it can't be resold for hygiene and safety reasons and has to be disposed of properly.
Restocking fee (10%): unopened items still need to be inspected, processed and restocked.
Return label ($15.00): this covers the cost of shipping your items back to us.
If you'd prefer to keep going with ReliveX for the full 90 days, we can instead offer you a 35% partial refund ($76.95) plus 9 free gel pads, and you keep everything.
Please let us know which option you'd prefer. If you choose the return, we'll send your return label and instructions right away. Feel free to reach out anytime."
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi Lisa,
I understand why you would be concerned if the experience did not match what you expected from the information provided at the time of purchase.
We’d like to personally look into your case and review the details of your order, return, and communications so we can understand exactly what happened and address your concerns properly.
Please reach out to us at info@relivex.com with your order number and the email address used for your purchase. Once we locate your case, we’ll review everything and work with you toward a fair resolution.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We appreciate you bringing this to our attention and giving us the opportunity to look into it.
Warm regards,
Customer Success Team
ReliveX
The ordering experience was…
The ordering experience was straightforward and the value for money is OK. Delivery was on time. Once I had decided to make my purchase and check out I was bombarded, with BETTER deals. It was confusing and as I had already made a decision the offers were of no importance and I carried on. However it left me feeling that perhaps the initial offers were not as good as they might be and had I been haggling with a used car dealer that would have been expected; but not with a reputable company.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi Ian,
Thank you for taking the time to share your feedback. We’re glad to hear that you found the ordering process straightforward, felt the product offered good value, and that your delivery arrived on time.
We’re sorry, however, that the additional offers after checkout left you feeling confused or questioning the value of your original purchase. We completely understand that once you’ve made your decision, receiving multiple new offers can feel unnecessary and frustrating.
Your feedback is genuinely valuable to us, and we’ll make sure it’s shared with the appropriate team. We appreciate you choosing ReliveX and taking the time to let us know how the experience felt from your perspective.
Warm regards,
Customer Success Team
ReliveX
Delivery time was longer/soreness of body location
The delivery time on the product was much longer than time period quoted. After using product for a few days, the location placed unit on became very sore.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi Deborah,
Thank you for taking the time to share your feedback. I’m sorry to hear that your delivery took longer than the timeframe you were expecting, and that you experienced soreness in the area where you placed the device.
We’d like to make sure you’re comfortable and help you understand what may be causing the soreness. Please reach out to us at info@relivex.com with your order number and the email address used for your purchase, and our Customer Success Team will be happy to look into your case and assist you further.
We’re sorry that your experience hasn’t been what you expected, and we appreciate you bringing these concerns to our attention.
Warm regards,
Customer Success Team
ReliveX
I have lower back pain or stiffness…
I have lower back pain or stiffness and I can really tell a difference. This is my 3rd day and I’m hoping that it gets better and better.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi Bonnie,
Thank you so much for sharing your experience with us! We’re really happy to hear that you’re already noticing a difference after just three days of using ReliveX.
We truly appreciate you giving ReliveX a chance and sharing your journey with us. We hope you continue to have a positive experience and see further progress as you keep using the device.
Wishing you all the best on your journey, and thank you for choosing ReliveX!
Warm regards,
Customer Success Team
ReliveX
The pulse is strong but I only feel on…
The pulse is strong but I only feel on one side, not both even though both on turned on.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi David,
Thank you for sharing your experience with us. I’m sorry that you’re only feeling the pulses on one side, even though both sides are switched on. I understand how confusing that can be when you expect both sides to work together.
We’d be happy to help you troubleshoot this and figure out what’s happening. Please contact us at info@relivex.com with your order number and the email address used for your purchase, and our Customer Success Team will guide you through the next steps.
We appreciate you bringing this to our attention and will do our best to help get this sorted out for you.
Warm regards,
Customer Success Team
ReliveX
Very efficient to receiving the orders…
Very efficient to receiving the orders and in a timely way.
Product works very well.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi KT,
Thank you so much for your kind review! We’re really happy to hear that your order arrived quickly and on time, and even more pleased to know that you’re enjoying the product.
We truly appreciate you taking the time to share your experience with us. Thank you for choosing ReliveX, and we hope you continue to have a great experience with it!
Warm regards,
Customer Success Team
ReliveX
I've only been using relivex for about…
I've only been using relivex for about a week now I'm still in the first phase of twice a day use I do notice a difference in the intensity between the relivex product and my normal TENS unit one thing I love about it is the fact that it's wireless I wish that I could add time without having to go back through the steps because the the 15 minute time lock can sometimes be a little bit of a an issue but like I said I'm new at it so far so good
10. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi Toni,
Thank you for taking the time to share such detailed feedback about your first week with ReliveX. We’re glad to hear that you’re already noticing a difference compared with your usual TENS unit and that you’re enjoying the convenience of the wireless design.
We also appreciate you mentioning the 15-minute session limit. We understand how having to go back through the steps can feel inconvenient when you’d prefer to continue your session, and your feedback is genuinely helpful to us.
You’re still early in your ReliveX journey, so we’re glad to hear that it’s been “so far, so good.” We hope you continue to have a positive experience as you progress through your routine.
Warm regards,
Customer Success Team
ReliveX
LOVE IT
LOVE IT! Thank you so much for creating these amazing machine. Please advertise this item more so you can change and help people's lives.
I was in so much pain; I was considering surgery. I shared the love with my friend suffering from shoulder pain and after one use, she ordered her own miracle machine!
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi Carlota,
Thank you so much for this incredibly kind review! It truly means a lot to us to hear how much you love ReliveX and that you felt strongly enough about your experience to share it with your friend.
We’re especially touched by your story and how ReliveX has become part of your journey during such a difficult time. Hearing that you’ve shared your experience with someone close to you means so much to our team.
Thank you for believing in ReliveX, for recommending us, and for encouraging us to reach more people. Your support and kind words genuinely mean the world to us.
Wishing you continued comfort and all the very best!
Warm regards,
Customer Success Team
ReliveX
Be careful when ordering because their…
Be careful when ordering because their system automatically selects recurring orders. I double checked on the review order page and nothing was on subscription. I received an email that I ordered more pads at $29.95. I called immediately and customer service said it was an online order, not recurring. I never ordered more. Then they asked me not to let me bank know. I asked to cancel, but they indicated the item had shipped-the same day!! When I received the item, I called customer service and AI Jennifer said she could not transfer me to a live person but someone would call me. They did not call. So I emailed them. I received a response that I can return at $15 shipping and a 10% restocking fee. I will never order again from this deceptive company.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi Bonnie,
I’m very sorry to hear about your experience. We understand how frustrating and concerning it must have been to receive an additional pad order that you say you did not place, especially after contacting us immediately and not receiving the follow-up you were expecting.
We take your concerns regarding the order, the charge, and the return process seriously. Our Customer Success Team will reach out to you directly to review what happened, including the additional order and related charges, and work toward an appropriate resolution.
We sincerely apologize for the frustration and inconvenience this experience has caused, particularly with the communication and lack of timely follow-up.
Warm regards,
Customer Success Team
ReliveX
I love this product
I love this product, I just wish it would run longer. EXTREMELY SATISFIED Customer.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi Pamela,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your ReliveX and that you’re extremely satisfied with your experience.
We really appreciate your feedback about wishing the sessions could run longer. We’ll be sure to pass this along to our team, as feedback like yours helps us understand what matters most to our customers.
Thank you again for choosing ReliveX and for sharing your experience with us! 🧡
Warm regards,
Customer Success Team
ReliveX
I was impressed at how fast it took my…
I was impressed at how fast it took my back pain away.I have used about 4 times on my lower back this past week. When I get up from a chair I'm not complaining about how my back hurts. I would definitely recommend this product to anyone with back pain.
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi Customer,
Thank you so much for sharing your experience! We’re delighted to hear that you’ve noticed a positive difference in your back comfort after using ReliveX and that getting up from a chair has become more comfortable for you.
It’s wonderful to hear how pleased you are with your experience so far, and we truly appreciate your recommendation. Thank you again for choosing ReliveX and for taking the time to share your feedback with us!
Warm regards,
Customer Success Team
ReliveX
Ordered 9/13 and NO DELIVERY and NO PRODUCT
I ordered from them on 9/13, and still dont have the product. I have emailed them twice to voice my concern and have asked for a refund; all i have gotten back from them is an auto response, but they have done ZERO to make it right. No refund. No product. The customer service experience has been horrible.
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi Jamie,
I’m very sorry to hear about your experience. Waiting this long for an order without receiving the product or a meaningful response from our team is understandably frustrating, especially after you’ve already reached out twice requesting a refund.
We take your concerns seriously. Our Customer Success Team will reach out to you directly to review your order, the delivery status, and your refund request, and work toward an appropriate resolution.
We sincerely apologize for the delay, the lack of proper follow-up, and the frustration this has caused.
Warm regards,
Customer Success Team
ReliveX
Only been using the ReliveX for three…
Only been using the ReliveX for three days and I can get up from a low sitting position without help so I’m very happy with that I’m hoping I see more progress in the future.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi there,
Thank you so much for sharing your experience with ReliveX! We’re really happy to hear that after just three days of use, you’re already noticing a positive difference in your mobility.
We truly appreciate your feedback and hope you continue to see progress as you use ReliveX consistently. Wishing you all the best on your journey!
Kind regards,
Customer Success Team
ReliveX
If I could give a negative star review…
If I could give a negative star review I would - said they would refund me over a month ago minus restocking fees and here I am — shipped the product back - they have it and I am out over $200 - they need to make this right
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi J Owens,
I’m very sorry to hear about the delay with your refund and the frustration this has caused, especially since you’ve already returned the product and it has been received.
I’d like to personally look into your case and make sure we understand exactly what happened with the refund. Please send us your **order number and the email address used for the purchase** so I can locate your case and follow this up directly with our team.
We sincerely apologize for the inconvenience and for the time you’ve already spent waiting. We’ll do our best to get this properly resolved for you.
Kind regards,
Customer Success Team
ReliveX
Sometimes only one side works
Sometimes only one side works. What am I doing wrong? Help!
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi Linda,
Thank you for taking the time to share your feedback. I’m sorry to hear that you’re experiencing an issue where sometimes only one side of your ReliveX device is working.
We’d be happy to personally help you troubleshoot this and determine whether the issue is related to the pads, discs, connection, charging, or the device itself.
Please contact us at info@relivex.com with your order number and the email address used for your purchase. Once we locate your order, we can review your case and guide you through the appropriate troubleshooting steps.
We’ll do our best to get this resolved and make sure you can use your ReliveX properly.
Kind regards,
Customer Success Team
ReliveX
My experience with ReliveX is…fantastic. Cant praise them enough, so happy i found out about them
My experience with ReliveX is unbeliavable, i have never experienced such fantastic customer service. Second to none. I am so happy i came across their advert on Facebook. After a motor vehicle accident 5 years ago i had been in constant back pain, now no more pain, fantastic. Thank you so much for all your help. Easy to use so compact. Recommend anyone to try it .
Dorothy L
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi Dorothy,
Thank you so much for your wonderful review and for taking the time to share your experience with ReliveX. We’re absolutely delighted to hear how happy you are with both the product and the support you received from our team.
It means a great deal to us to know that you found ReliveX easy to use, compact, and helpful in your day-to-day life. We’re especially grateful for your kind words about our customer service, providing our customers with the support and care they deserve is very important to us.
Thank you again for choosing ReliveX and for recommending us to others. We truly appreciate your trust and support, Dorothy!
Kind regards,
Customer Success Team
ReliveX
I have only had mine for about a week…
I have only had mine for about a week or so, and using it twice a day. I can feel a difference. I can walk a little bit better. I highly recommend it.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi Jill,
Thank you so much for sharing your experience with us! We’re really happy to hear that you’re already noticing a difference after using your ReliveX for about a week.
It’s wonderful to hear that you’re finding it a little easier to walk, and we truly appreciate you taking the time to recommend ReliveX to others. We hope you continue to have a positive experience as you keep using it.
Thank you again for choosing ReliveX and for your trust and support!
Warm regards,
Customer Success Team
ReliveX
Pain levels diminished. Very happy.
Fast friendly purchasing experience. Professional response to questions. My pain levels have diminished since beginning to use the machine. Very happy. Moving easily and able to exercise. Thank you
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi Janet,
Thank you so much for sharing your experience with ReliveX! We’re really happy to hear that you’ve had such a positive experience, from the purchasing process and our customer support to the difference you’ve noticed since starting to use the device.
It’s wonderful to hear that you’re feeling more comfortable, moving more easily, and able to exercise again. We truly appreciate you taking the time to share this with us.
Thank you for choosing ReliveX and for your kind words. We’re wishing you continued progress and all the best!
Warm regards,
Customer Success Team
ReliveX
Using product as described
Using product as described, have not yet seen significant changes but an email to customer service was answered quickly and efficiently. Will keep using for the complete 90 days.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von ReliveX
Hi MaryAnn,
Thank you for sharing your experience with us. We’re glad to hear that our Customer Service Team was able to respond to your question quickly and efficiently.
We also appreciate you giving ReliveX the full 90-day period and continuing to use the product as recommended. Everyone’s experience can be different, so we’re happy to be here to support you throughout your journey.
If you have any questions along the way, please don’t hesitate to reach out. We’re always happy to help.
Warm regards,
Customer Success Team
ReliveX
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.