relay.delivery Bewertungen 

Awful. Always a delay, no response from customer service.

One of the worst courier services used. I would give it a 0 star if I could.
Unfortunately I didn’t have a choice to use another courier otherwise I definitely would have. SHEIN/TEMU need to STOP using this courier.
I got a text message at 21:58 saying my courier will be delivered in 10 minutes, 22:30 and I was still waiting. Waiting to go to sleep too. Every time I’d press ‘track your courier’ it would say 4 stops away’. Eventually I just left the porch window a little open for them to put it through there. Then I get a text message at 23:13 say parcel is delayed and to expect a parcel update working 48 hours. Which stupid company even delivers parcels that late at night. So many similar reviews. Stop giving false information saying you will be 10 minutes when you really are not. Absolutely ridiculous and needs to be shut down.

3 different deliveries all sent back to sender at the same time after 2 weeks spent in limbo. Seems like the wheels are falling off this absolute scam of a company. Absolute clowns.

Absolutely shocking! Said courier was 7 minutes away but half an hour later my parcel has been delivered to an undisclosed address. A dodgy photo from inside the delivery van with no details for me to find my parcel!

Courier picked up my parcel 2 weeks ago for it to never be seen again, never made it to a depot, hope the driver enjoys my parcel

Courier tried all sorts of delaying tactics to avoid delivering a package safely to the correct address.
Terrible company avoid where ever possible

Driver knocked & handed my parcel to me. Thsnk you

I sold a pair of trainers on Vinted and it arrived to the buyer with a hole at the side, it had been opened and the trainers were missing!!! I'm still waiting for some compensation. I can't believe Vinted use such as atrocious company

Relay did not send the Qr code for a vinted parcel the parcel got sent back and was cleared by them which also the seller got tge money as well its a scam

Don’t use them, yes they may be cheaper but there’s a reason for that. The delivery is at a snail pace. My local relay collection point was a petrol station and despite being open 24 hours a day would only let me collect my parcel between 9-5. Completely inconvenient

I ordered three parcels from vinted from different sellers. Tracking just said delivery was taking longer than normal but that parcel was on its way. Complete rubbish. I then get an update saying that the parcel is being returned to the sender. It will probably be months before i get my money back. Do relay actually deluver any parcels? Customer support not replued to any messages. Will not opt for this service again if you can call it a service. I hope vinted drop it as a service option

I honestly don't believe about my order, it says that my order was delivered, and shows a couple of pictures of a house that i don't know where it is, so I've just lost my order, how can you get wrong a flat and my address and deliver to a house where i don't know where it is? It's impossible to get hold of them and i don't understand how they work.

Give time slot to say parcel going to be delivered and then the time slot’s kept changing to be advised not going to be delivered and will get further update in 48 hours

Excellent customer service.
I was fully updated throughout the delivery process and was promptly informed when my delivery arrived. Very professional and efficient service.

Full disclosure, I put my home postcode with my work address which probably didn't help. However, for the second attempt I added delivery instructions depending on which address the courier ended up at. The updates showed them entering the end of my road (which is NOT where my postcode is) and almost immediately I got "COULD NOT DELIVER". Didn't even seem to try! I even went down the end of my road to try and find the guy.
I also contacted Relay to see if there was anything I could do about the incorrect postcode, but they take 72 hours to get back to you which is pointless and they re-attempt delivery in 48 hours (although they didn't)

Do not get anything delivered from this company RELAY as they have no idea what they doing , they are useless and should have a phone no to contact them , and get the customer returns team sorted out, bought item from a company called soletrying been waiting 8 to ten weeks for it , relay sent message saying received parcel and which delivery point would I like it to be delivered to from there lists of drop off locations they delivered it after a long wait at the onestop store on there list, they did not accept the parcel and sent it back with there driver ,they in turn at relay said the delivery was unsuccessful and are returning to the sender , I have emailed the company I bought it from they said get in touch with relay to resend it , 4to5 emails writing to someone with no intelligents ( thats putting it politely )they still haven’t made any arrangements to deliver it , I am out of pocket by £38

Delivered to wrong address had to get someone to go get it. Also parcel in their depot for a week still waiting and they have put on wrong postcode even though it is correct on Temu order. Tried to correct their error , will wait and see

What a terrible experience. At first I was excited about finally a new company that was doing exactly what they started the business for.
Could I be any more wrong? Parcel arrived at the shop on the 19th, yes at the shop and I don’t even want to spend time to say why, so email arrived, qr code handy, go there they don’t have it, contact customer service, lots of back and forth, no help at all, because apparently I have to wait “internal timing for investigation” (whatever that means)
Today is 23, still here waiting this “internal timing investigation”, sent another email this morning to remind them that this is the 4th day I wait, and no, nothing, totally ignored, I mean what do they need? Parcel is not at the shop, guys at the shop didn’t receive it, I’m so curious to know what this “investigation time” is about, I believe they’re expecting either a miracle or some magic that the parcel appear? Such a scam of a company

Omg ive just had someone from relay deliver a parcel who was so so beautiful his name is DJ wow i would give him 1000 stars relay you need lots of DJS he is 100% a keeper thank you DJ you beautiful person ❤️