I had to speak to Raisin today via phone. I had an issue which was resolved promptly and patiently by Val. It was followed up straight away by a clarification e mail. I was impressed by the lengt... Mehr ansehen
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Das sagen Bewerter
An account had matured & I needed to reinvest the money. The new interest rates were better than the old account & better than those I could find elsewhere, so it was a no brainer to keep the funds... Mehr ansehen
Over a month has past since the end of the last tax year and still no interest statement for tax from Raisin. I called them and they said they are looking at dealing with it soon but gave no indicati... Mehr ansehen
Unternehmen hat geantwortet
Gareth was friendly and patient. I am an older customer who finds technology difficult. He guided me through everything very well. Best of all, your company shows you value your customers by answeri... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Raisin.co.uk is the UK marketplace for Raisin, which serves over 220,000 savings customers across Europe. Today, Raisin UK has one aim; to help UK customers save time and make money through our savings marketplace. We provide UK savers with an easy way to apply for and manage savings products from a variety of partner banks which are guaranteed by the Financial Services Compensation Scheme (FSCS) for our UK banks or the European country equivalent for our European banks, through the European Deposit Guarantee Scheme (DGS).
Kontaktinformationen
Raisin UK, Cobden House, 12-16 Mosley Street, M23AQ, Manchester, Vereinigtes Königreich
- 01613882399
- help@raisin.com
- raisin.co.uk
4,3
Hervorragend
3852 Bewertungen
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No interest statement.
Over a month has past since the end of the last tax year and still no interest statement for tax from Raisin. I called them and they said they are looking at dealing with it soon but gave no indication as to when it would be done. Every other bank and financial institution I have ever dealt with manages to produce this within a week of the end of the tax year.
Can you please get on with it! I need to submit my tax return.
17. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin UK
Dear Angry Investor,
Thank you for taking the time to leave a review. We’re sorry to hear that you are unhappy with the time taken to receive your annual statement.
We understand how important it is for customers to receive their annual tax information as soon as possible. Please be assured that we are working hard to prepare and release the annual statements for the /20252026 tax year, and these should be available to download from your Raisin UK Account soon.
We expect them to be available within next days, and we will let customers know once they are ready.
Kind regards,
The Raisin UK Customer Services Team
Transfer of funds to new account
An account had matured & I needed to reinvest the money.
The new interest rates were better than the old account & better than those I could find elsewhere, so it was a no brainer to keep the funds with Raisin in a new fixed rate.
Not the first time this has happened & so easy to do!
15. Mai 2026
Telephone Call Query
Rang with a query and spoke to Ashley who was friendly, patient, professional and thorough. He was unrushed and took the time to answer my questions in an easy, understanding manner.
It's satisfying to know when ringing Raisin, that I'm speaking to an actual person instead of a bot! Raisin's Customer Service has always been a positive experience when asking for advice/assistance and I would have no hesitation in recommending their platform
14. Mai 2026
Bewertung ohne vorherige Einladung
Lovely service
I have a employee named Val she was excellent! Very helpful and guided me on my queries in a professional and friendly manner
14. Mai 2026
Bewertung ohne vorherige Einladung
Helpful advice provided on phone call
I had to speak to Raisin today via phone. I had an issue which was resolved promptly and patiently by Val. It was followed up straight away by a clarification e mail.
I was impressed by the length it took to answer the call and the helpful and professional advice provided by the call handler, Val.
13. Mai 2026
Bewertung ohne vorherige Einladung
Excellent service.
Excellent service.
Professional.
Efficient.
Patient.
Respectful.
Kind.
Faultless.
12. Mai 2026
Bewertung ohne vorherige Einladung
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and had my query sorted swiftly. I am in my 70’s and well aware that my “tech savvy” is not brilliant. But her approach was kind and patient and she stayed on the line while I navigated my way through the correct procedure.
12. Mai 2026
Bewertung ohne vorherige Einladung
Slow, poor admin
Five weeks after the end of 2026 tax year and Raisin can still not provide a consolidated tax certificate! Poor
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin UK
Dear Catherine,
Thank you for taking the time to leave a review. We’re sorry to hear that you are unhappy with the time taken to receive your annual statement.
We understand how important it is for customers to receive their annual tax information as soon as possible. Please be assured that we are working hard to prepare and release the annual statements for the /20252026 tax year, and these should be available to download from your Raisin UK Account soon.
We expect them to be available by the end of May 2026 at the latest, and we will let customers know once they are ready.
Kind regards,
The Raisin UK Customer Services Team
Raisin offer a good choice of accounts…
Raisin offer a good choice of accounts which are easy to apply for. However I would like to see one improvement - it would be useful to see which accounts pay interest monthly.
9. Mai 2026
Bewertung ohne vorherige Einladung
Great to be able to speak to someone on…
Great to be able to speak to someone on the phone.
Your colleagues are well informed, always pleasant and very helpful.
8. Mai 2026
Bewertung ohne vorherige Einladung
Everything was quick and easy to use
Everything was quick and easy to use
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin UK
Dear Barry,
We appreciate your feedback!
We're always so pleased to hear when a customer is enjoying using Raisin UK!
Please let us know if you require any assistance as we are more than happy to help.
Kind regards,
Raisin UK Customer Services Team
No customer support
Good luck getting a reply. Clearly, there doesn’t seem to be anyone actively handling customer support. I flagged an issue where it isn’t even possible to update your address, which feels like a significant security concern. Yet getting a response, or even having someone properly look into it, appears impossible.
**In reply to the response below: This does not work, and something I have been trying to get someone from Customer Service to look into for months but still waiting for a response. When you attach a PDF bank statement to an email you receive an error message.
Raisin your customer support is poor as are your computer systems.
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin UK
Dear Richard,
Thank you for taking the time to leave a review. We’re sorry to hear about your experience and the delay in receiving support.
To update your address, please send our Customer Service team a recent bank statement from your nominated account showing your new address. This allows us to verify the change securely and keep your account details accurate. Once we receive the required document, our team will review it and update your details for you.
Guidance on this process is also available in the FAQ section of our website under “How do I check and change my address?”
We apologise that your query was not responded to sooner. We are currently experiencing a higher volume of customer contacts, which has affected response times, but we are working to respond to customers as quickly as possible.
Kind regards,
The Raisin UK Customer Services Team
Raisin is an easy platform to use and…
Raisin is an easy platform to use and offers some great deals.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin UK
Dear Malcolm,
Thank you for sharing your experience with us. We appreciate it when customers share their experiences.
We are committed to providing excellent services to our customers.
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
The worst customer service I have ever…
The worst customer service I have ever experienced. Last Friday I spent 90 minutes on the phone and gave up. Today I got through after 58 minutes. I wanted them to reset my password but couldn’t as I’ve changed my phone number. The ‘customer services assistant’. Then proceeds to tell me that I have to pay a nominal £1 from my registered bank account to the Raisin account before they can reset. He was banging on about what browser I was using etc. I wanted to reset my password so that I can invest 100k. Well guess what Raisin I’ve had enough. I will also be closing my wife’s account that has substantial funds in at the earliest opportunity.
Avoid Raisin like the plague!
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin UK
Dear Steven,
Thank you for taking the time to leave a review. We’re very sorry to hear about your experience, particularly the amount of time you spent waiting to speak with our team.
We appreciate how frustrating long wait times can be. We are currently experiencing periods of higher demand than usual, and we are actively reviewing how we can improve response times and overall customer support.
In relation to updating a mobile number, the £1 microtransfer is part of our verification process designed to help confirm account ownership before sensitive account changes can be completed. This payment is sent to your Raisin UK Transaction Account and is not a fee. Once the process is complete, those funds remain yours and can be withdrawn back to your nominated account.
We understand this process may feel inconvenient, however these checks are in place to help protect customer accounts and ensure changes are only made securely.
We’re sorry that this was not a smoother experience. If you still require assistance, our team will be happy to continue supporting you through the next steps.
Kind regards,
The Raisin UK Customer Services Team
Gareth was friendly and patient
Gareth was friendly and patient. I am an older customer who finds technology difficult. He guided me through everything very well.
Best of all, your company shows you value your customers by answering the phone promptly and not making customers wait for ages! (I always do a phone test first - if they don't answer in a reasonable time - they don't get my money!!)
Forgot to say - they don't use Artificial Imbeciles so my blood pressure stays down!!
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin UK
Dear Ann-Marie,
Thank you so much for your great review.
We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Gareth was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Puzzle solved
I was puzzled as to why I couldn't put a certain amount of money into a new Bank account. I rang Raisin and she immediately explained the reason. I have always found them knowledgable and helpful.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin UK
Dear Jackie,
Thank you for your 5-star review.
We're so pleased to hear that you are enjoying using Raisin UK.
If you need any assistance, please don't hesitate to contact us at 0161 601 0000 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Very easy to set up our account and to…
Very easy to set up our account and to select a savings plan.
26. April 2026
Antwort von Raisin UK
Dear Julie,
We appreciate your feedback!
We're always so pleased to hear when a customer is enjoying using Raisin UK!
Please let us know if you require any assistance as we are more than happy to help.
Kind regards,
Raisin UK Customer Services Team
I thought I had been scammed
I thought I had been scammed. No reply to emails and useless phone conversation about the Senior Customer Service Team not acting on offering a solution. To add Insults they offered me £25 in compensation after the Financial Ombudsman had to step in to recover my money (£30k).
The money was needed and I had to wait for nearly 2 months before getting my money back. Legal action to recover your money may cost you a third of your savings. Basically Raisin put you between a rock and a hard place to try to deal with their incompetence. There is also a fake cloned website called Raisin, so be very careful with your money.
They use Clear bank which has only 1.9 star on Trustpilot. You can check it for yourself.
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Raisin UK
Dear Nelly,
Thank you for taking the time to leave a review. We are sorry to hear about your concerns.
We are unable to locate an account or case matching the circumstances described in your review, so we have requested further details from you privately via Trustpilot. Once received, we will be able to review this properly.
We would also like to reassure you that Raisin UK does not withhold customers funds, and access to funds depends on the type of savings product selected. For example, Easy Access products allow withdrawals, while Notice Accounts require the relevant notice period to be served, and Fixed Term Deposits usually do not allow early closure unless exceptional circumstances apply. These terms are provided before a product is opened.
Raisin UK is a regulated savings marketplace, and all eligible deposits are protected in line with the applicable FSCS rules.
Kind regards,
The Raisin UK Customer Services Team
User friendly
It is a very easy platform to use. I have on occasion had to contact customer services, I have found them very helpful. I think I have been using Raisin for around 2 years now, but have invested with other simular platforms in the past, Raisin in my opinion is the most user friendly, and would recommend it to friends and family.
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin UK
Dear Jacqueline,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
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