rain South Africa Bewertungen 

Helpful and patient

I have been using this service for about 2 years now, first 3 to 6 months was the best, proper internet connection ction, no hassle.

But after the first 6 months, i have been subjected to poor internet service, in a month I'd get average internet connection, for the rest of the month leading up to the payment date the service is absolutely appalling. My plan caps my speeds at 30mbps but my speed tests show results of 0mbps, the highest i would get is 3 mbps.

Every month this cycle repeats, every customer support agent i have spoken to keeps on repeating the same script, telling me that my tower is far (2km distance by the way), or that my connection will be disturbed if there is any scheduled maintenance on said tower. Maybe Rain does do maintenance on their towers every month at the exact same time(such is the trend of my internet service, well lack thereof).

Whats painful is that Rain debits close to 700 rands per month, in full. No excuses, but the service i receive i absolutely pathetic and i am certainly on the brink of switching networks because this is absolutely frustrating and a waste of hard earned money.
Mind you, Rain, i use your internet(which does not exist for half of the month) to work and earn my living, this service has now become an inconvenience.
I dont even want to get started on the WhatsApp chat line, the most useless thing ever.

She was very respectful nd giving me time to ask she had it all

Thank for the quick response

Busiswa did an excellent job at assisting me and was very thorough when going through the processes of getting a new sim card. Very happy.

Rain is Incredible, not only did Fikiswa call me back within 5 minutes of me requesting a call back online to discuss their products, but she was so professional, willing to help and caring that I signed up, which was so easy, paid online and within half an hour I got a call from a chap called Linda to deliver my router. Fikiswa had said it would take 3-5 working days and within 2 hours of first contact I was back on WiFi! I am blown away and will definitely tell others about Rain, well done!

The offer is great I can relax and watch everything without hesitation

Brandon is an exceptional agent. Thank you for a great service

The best customer service I have ever experienced. My expectations was met no unnecessary explanation s or terms and conditions requested a call and within 5 minutes all my needs was taken care of.

Very useless customer service ,and the so called retention team , they have added a service on my account and hike my bill .I asked them to remove the service and fix my bill. it has been more than a week of me following up everyday without success

Rain takes payment but does not allocate to the accounts -Billing team needs competent people
My recurring card payment was successfully deducted three days ago, yet my internet services remain disconnected due to an alleged pending payment. I have provided a redacted bank statement and proof of payment, and while your team has acknowledged successful receipt, the issue remains unresolved. I have received four support ticket numbers but no callbacks. This ongoing problem is severely impacting my livelihood. Please rectify this situation immediately.

#edit# - I received a call back after submitting my review on the internet and it has been resolved by a very kind lady from Rain

The speedy assistance

Ohh what an excellent customer service the lady was 100%

My experience with Rain agent Imran Gierdien was nothing short of brilliant! Accommodating, knowledgeable and committed to providing excellent service and wonderful customer experience. My change in product with the supplier was efficient and pleasant from beginning to end.

Stop advertising Contracts as "month to moth" subscription

Delivery was within 24 hours and seemless. I had very bad setup problems with almost no speeds. Got hold of Cedric at their helpline and he was professional and highly knowledgeable. I now have perfect speeds and I can't express my joy enough. Thank you Cedric and thank you Rain.

The lady who assisted me, I am so annoyed with myself for not getting her name. Top Tier service, she is kind, friendly and so patient. Please pay her mor money :-D

When someone make payment, notify them that you received the money

Consultant was professional and with product knowledge

The consultant was super great , amazing service and I'd definitely recommend rain to anyone else.