rain South Africa Bewertungen 

I am extremely disappointed with the level of service I have received from Rain.

I have been requesting assistance for an extended period of time regarding my internet connection, and my concerns have repeatedly been ignored. I work from home, so having a stable and reliable connection is not a luxury—it is essential for my livelihood. Unfortunately, my network has become so slow that it is often unusable and does not function correctly for basic work tasks.

What has been most frustrating, however, was my recent interaction with one of your agents. After explaining my issue, I was informed that my address was "incorrect" and was asked to hold. Instead of returning to assist me, the agent disconnected the call. Being hung up on while trying to resolve an ongoing service problem is completely unacceptable.

I have remained patient for far longer than I should have, but the lack of communication, the poor support, and the unreliable service have left me beyond frustrated. As a paying customer, I expect my concerns to be taken seriously and handled professionally.

I sincerely hope someone from Rain reviews this matter and provides the assistance that has been repeatedly requested but never properly delivered.

I need a conformation email of my delivery and the product

Thanks was best and had time for me I really love you guys service

Very helpful agent, helped me with everything I needed and answered all my questions. Thank you

Mihlali offered great service and patiently explains everything. Keep up the good work Mihlali.

R650 per month for 30/30 up and down.

That’s already criminal but to add onto it, it doesn’t even work half the time even tho the router days 4/5 for reception.

Cheaper and better to get a fibre package or the MTN LTE package named “air fibre”.

I live in Cape Town CBD so don’t say there is no reception…

It was quick and the person who helped me was patient and polite

Terrible service and horrible connection, every time I phoned for connection issues they say the same thing we need to move the router or switch it off and on, and nothing works and they cannot assist further. I cancelled my subscription and they still took my subscription fee after canceling, have not received my refund after 2 month, they have also collected the router also.

I recently received a new 101 Pro router from your store as a replacement for my previous router. Unfortunately, I have been experiencing ongoing connectivity issues since I started using it.

Every time I reboot or perform a factory reset on the router, it takes an unusually long time to establish a connection. In some cases, it remains disconnected for over an hour before finally connecting. I have also noticed that even when I leave the router powered on overnight, it is often still not connected by the next morning. Instead, the router continuously displays a QR code with the message "Scan for Support," and only reconnects much later.

This has become extremely frustrating and inconvenient. I expected the router to reconnect almost immediately after a reboot and to maintain a stable connection while powered on. My previous router never exhibited these issues, which leads me to believe that this replacement device may be faulty.

I only received this replacement router last Thursday, so I would appreciate it if you could investigate this issue as a matter of urgency and advise on a permanent solution. If the router is found to be faulty, I kindly request that it be replaced.

I look forward to your prompt response, as this issue is significantly affecting my ability to use your service reliably.

Rain wifi is trash its always slow and losing network 😑 I wrote review using my own data while I have RAIN WIFI

Busiswa Mashiqa was of great help. I was stressing about this internet connection for months now but she quickly put me at ease with her bubbly personality and gave me alternative options that is available to me. When I pick up the phone I am normally very apprehensive but Busiswa Mashiqa showed that good service still exist.

I wish everything was as easy as signing up with Rain!

The wifi speed advertised aren't want i was getting for exp they say 60Mbs for download i would only get 20Mbs for download and the connection was bad never buy rain it is the worst. And the cancelation was horrible they didn't pick up my calls after the first time I told them I want a cancelation and they didn't cancel it for like a week worst experience ever

Truly 1 of the most pathetic connection services out there. We have never been able to use the wifi without it cutting out every few minutes (8months) every complaint nothing changes. Your lucky to get a call back when you "log a ticket". Absolutely pathetic

So I make a review is the only reply I get from rain.. 8 months of no resolution but post public and you suddenly want to jump through hoops. Waist of time

In my experience, Rain is the worst network provider I have ever used. It is extremely frustrating to pay your monthly bill on time and still experience network issues every single day. The service is unreliable, and I would not recommend it to anyone. Avoid this provider if you want a stable internet connection

Avoid Rain. 🙅🏽‍♂️ Using Rain has been a costly mistake for me. The signal is unreliable, customer service is poor, and the overall experience has been frustrating. There are better alternatives choosing Rain was one of the worst decisions I’ve made.

Horrible cancellation process*
Requested cancellation in 2025. Was told it was done. Months later they’re still billing and now want R10,000 to cancel an account that hasn’t been used. Service team gives you the run-around. Shocking service. Do not recommend.

The consultant was really friendly,it didn’t even sound like a sales speech
Give that lady a raise🙏🏾