rain South Africa Bewertungen 

I was called in less than an hour after i left a call back message. Mhlengi was very professional in explaining the process. i look forward to an amazing experience that i couldn't get elsewhere.

Always helpful, and willing to assist. Pleasure having RAIN as part of our family.

RAIN internet useless
Ive had rain for a few years without problems then it started! I sent in my first connection problem on the 2nd July regarding my NO signal saying its been 2 days already. Eventually they sent a new router which had not solved the problem. We on 3rd August now. I call them every day as I pay for a service I need. No follows up to see if problem solved. The answers you get every day about the No signal is circling around from towers to router to an urgent logged email to their technicians and still no signal. But end of month they deduct the full amount for no service! Doesn't help to email them because when you do call and tell them you sent a email, they only then go look for it. Im highly disgusted with this. If they cant handle more customers on their lines, dont take more!!! The only response you get there is a "sorry for the inconvenience, we will sort it out" just to repeat everything the next day.

I have NOT received any email from you—resend it immediately.

Furthermore, telling me on Facebook Messenger that my services will only be reinstated "in order to port out my number" is completely unacceptable:

I DO NOT want to port out. I should not have to go out, buy a new SIM card, and deal with porting admin just to fix a blunder YOUR agents made while swapping a broken router!

Fix the error on your side. You caused this problem—you reinstate and fix my service properly on your end.

This is actively causing financial damage. I cannot execute banking payments because I am not receiving critical OTPs on my primary line.

Stop dodging the issue. Restore my line as it was originally, or send the email solution immediately. Every minute of delay and every screenshot of this conversation is being attached to my formal ICASA and CGSO Ombudsman complaints.Rain South Africa’s administrative negligence has cut off my primary line of communication, and their support team has gone completely silent.
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My old router stopped working, so Rain replaced it with a new one. But instead of simply processing the swap, Rain cancelled my entire account and deactivated my personal cell number (074 173 1094).

This is my personal phone number that I ported over from Vodacom—it is legally mine under ICASA regulations, not a disposable Rain SIM.

The Incompetence:

I explicitly informed Rain support multiple times which SIM was in my phone. They could clearly see the active device and line details on their system, yet due to sheer incompetence, they wiped out my cell line while setting up the new router.

My phone line is now completely dead: no calls, no SMSs, and no access to banking OTPs.

Support claimed the number couldn't be separated because it was "bundled," effectively holding my ported personal number hostage over a simple router replacement.

They sent a generic "we escalated the matter" message at 17:39 and then abandoned the ticket. It is now past 20:00 and my line remains completely inactive.

Leaving a customer stranded overnight without a working phone line due to agent negligence is completely unacceptable.

What Rain needs to rectify immediately:

Restore and reactivate my ported cell number (074 173 1094) without delay.

Have a senior manager contact me via EMAIL with a full explanation and resolution.

If this is not rectified by tomorrow morning, the complete chat transcript, timestamps, and ticket history will be submitted directly to ICASA and the CGSO Ombudsman.

There is nothing to be constructive about Rain they just get worse every year I pay top money for a completely useless service!!!!!

Not happy with the service
recently i was having issues with network and trust robot created a ticket, there wasn't any follow up. I called the urgency number to cancel my 101 and take the loop, a call was made but no follow up the following morning( 1st day i spoke with Nolene 2nd day i spoke to Tina) this was Tuesday 28th July. I wanted this arrangement to be fast so that by Friday 31st i would recieve another router (loop). Thursday 30th of July i spoke to a sales person named Catherine and i purchased and she promised to make an arrangement friday for delivery but she never did even made a follow up on the issue.

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Great service when signing up, but terrible follow-up when you're experiencing issues. I had to go to social media to get help. The customer service transfers you mid-conversation, and then there are people with different accents.

The agent was ever helpful and polite ✌🏾

EXPENSIVE, BAD NETWORK, VERY SLOW

The sales rep took time to explain everything to me in a way that made sense. He was very friendly and helpful

Very helpfull all my questions was answered in mear seconds i would give more stars but was only allowed so many

Very friendly and spoke clearly... overall excellent service

Excellent explanation done agent was friendly answered all my questions and assisted me in a professional manner

Very poor service. I no longer needed LTE as I got Fibre, messaged them and they said no worries just remove your card and it will stop working. No cancellation process.
1 month later they're saying I owe R900 and it will continue to grow. Not using the service, while disputing the bill but they'll keep growing the bill.
Unethical greedy behaviour.

The consultant was professional and very friendly amd helpful

The agent was very helpful and patient. She explained the products thorough.

This is the worst wifi connection ever, the is never network connection. The network only works once in a while and most of the time offline... You don't really get to use the network but they expect you to pay for the full month and don't even give you refund for the days it's nit working... they expect the wifi to be paid on time but can't deliver the service they promise... this is the worst wifi that's so expensive I will be looking for a other network provider

Thank you so much for the instant help, our consultant was very helpful, friendly and polite 😊