DQ towel rail with electric heating element. Quick delivery. You need to pay for pre-filling to have a valid warranty. The heating element is supplied but not attached, so you need to disasse... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Ordering from Radiator World was so easy. After searching so many websites their electric bathroom towel rails were easily the best price. I did my homework and the company came up with a good rati... Mehr ansehen
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We were looking for a cheap option, these weren't cheap. They are really good quality and look great. The boss wasn't happy when I suggested these Reina Arnage Stainless Steel Electric Heated Towel Ra... Mehr ansehen
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The fabulous item I received, at a great price cannot be faulted. Customer service, however, is horrendous. Upon my plumber arriving he said I'd got the wrong valves, so I messaged company to a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Heizkörpergeschäft
- Bäderstudio
- Geschäft für Dekoration und Inneneinrichtung
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Vom Unternehmen geschrieben
Established for over 12 years, Radiator World is the most reputed and long established "online heating" company in the UK. We supply only the leading heating brands in the market, that are handpicked by our elite team ensuring we offer the most diverse, highest quality and pioneering heating products. Whether you are seeking a designer statement piece, a smart electric radiator, an economic heated towel rail or a bespoke coloured luxury product for your home or project please visit our website! Our expert and professionally trained team are the best in the industry. Our core values and culture is we believe in "humanism over automation" - so where our competitors no longer answer the phone and only accept live/bot chats or email enquiries - our team are waiting at the end of the phone to have a good "old fashioned" conversation to determine all your buying needs, requirements and skilfully assist you in selecting the best and most suitable products for your home and project and to budget! Please take the time to read our superb reviews which reflect everything our business and stands for - the best service having perfect it for almost 12 years - we know we can service our valued customers as repeat and referred business is what keeps any business "in business". Thank you and we hope you choose our company and team.
Kontaktinformationen
Vereinigtes Königreich
- 01405 800180
- enquiries@radiatorworld.co.uk
- radiatorworld.co.uk
4,4
Hervorragend
1206 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 9 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent product and does what it…
Excellent product and does what it says. Easy to control with the App
4. Februar 2025
Antwort von Radiator World
Hi Wayne,
Thank you for your wonderful review! We're delighted to hear that you're enjoying our product and finding the app easy to use.
If you ever need any assistance, feel free to reach out. Happy to have you as a valued customer!
Customer Experience Team
Wrong advised refused any refund…
Wrong advised refused any refund whatsoever will
not be buying from Radiator World again or recommending them
6. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Radiator World
Dear Peter,
We’re sorry to hear about your experience. After reviewing your order history, we can see that you initially purchased "online" a non-WIFI product in December 2024 and installed it without any prior communication with Radiator World. It was only after installation that you realised it was not a WIFI-enabled model.
Following this, you placed a second order for a WIFI-enabled product, which was clearly stated as such. Unfortunately, we were unable to accept a return of the first product, as it had already been installed and the product had been used. No manufacturer accepts returns of installed items, as they are no longer in a resalable condition. This is not a fault of Radiator World.
Additionally, the first product you purchased was never advertised as WIFI-enabled anywhere on our website or product page (nor of that of the manufacturers website). Since we had no prior communication before your purchase, we could not have advised you incorrectly. We take product descriptions seriously and always ensure accuracy.
We truly regret that you are unhappy with this situation, but we hope this clarifies the reasoning behind our decision. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Customer Experience Team
Complaint Regarding Faulty and Used Radiators – Lack of Accountability and Resolution
I purchased a £390 Reina towel radiator from Radiator World, upon delivery, I discovered it was used and damaged. I immediately provided photographic evidence to Radiator World, having read their 48hr return policy for damaged items, they accepted the return and agreed to send out a replacement but did not offer an apology which I overlooked.
Unfortunately, the replacement also arrived in a used and damaged condition. I contacted Radiator World again, expressing my dissatisfaction, once again they offered either another replacement or the option to choose a different radiator. At this point I lost confidence in there ability to deliver the radiator I wanted. I also requested to raise a formal complaint by e-mail correspondence on a couple of occasions, but this was ignored and not actioned. As a result, I requested a full refund - which at the time of writing is still pending
Throughout this process, I have had to chase Radiator World for updates, whom have taken no accountability for the issue and instead attempted to shift the blame onto their supplier. However, my purchase was made directly from Radiator World, not their supplier.
They also failed to acknowledge the delays and inconvenience this has caused to my ongoing bathroom renovation. (Width of water pipes cannot be set until the size of radiator is confirmed)
The company has radiators at good prices however needs to improve their customer service and complaints process, they also need to improve their communication with customers especially when they are having issues with their order
4. Februar 2025
Bewertung ohne vorherige Einladung
Great little radiator
Great little radiator. Perfect for our needs & works well on the timer, which is connected to our Alexa. Delivery was very quick too.
4. Februar 2025
Antwort von Radiator World
Hi Jayne,
Thank you for your kind review! We're so pleased to hear that your radiator is the perfect fit for your needs and works seamlessly with your Alexa.
Glad you were happy with the quick delivery too – we appreciate your support!😊
Customer Experience Team
towel rail
did what it said on the add arrived on time in good condition,now fitted and working fine. definitely will use this company again.
4. Februar 2025
Antwort von Radiator World
Dear Michael,
We are in receipt or your review which we take very seriously indeed.
We have thoroughly investigated your review and looked into your order details, and from our system, we can see that you placed your order on 02/01/2025 after the cut off time for next-day delivery. It was then dispatched the very next day (03/01), which was a Friday. As we do not deliver on weekends, your order was delivered on the next available working day, Monday 06/01, and was signed for at 12:22 PM, which is 4 days delivery (including weekends) after placing your order.
Our website clearly states that orders placed after the cut off will be processed the next working day, with delivery on the following working day. This means your order was delivered exactly within the stated timeframe.
We are unsure why you believe it took 10 days, as this is simply not possible based on our delivery process. In fact, it did not even take 3-5 days, it arrived on the next working day after dispatch.
If this review was intended for Radiator World, we would appreciate it if you could review your comments, as the information provided is inaccurate. We feel maybe your review was intended for another company you purchased from. However, if you have any concerns or need further clarification, we are happy to assist.
For complete transparency for yourself and potential customers reading your inaccurate review - the below link shows full tracking details:
https://ibb.co/gMHCpGXd
Many thanks,
Customer Experience Team
Just the job
Swift delivery and good product at a reasonable price. Was second time of using and will use again.
4. Februar 2025
Antwort von Radiator World
Hi Ady,
Thank you for your fantastic review! We're delighted to hear that you're happy with our product, pricing, and swift delivery.
It’s great to have you as a returning customer, and we look forward to serving you again in the future! 😊
Customer Experience Team
I am extremely disappointed with the…
I am extremely disappointed with the service provided by Radiator World.The level of customer service is exceptionally poor and falls far below reasonable expectations.
Rather than facilitating a smooth return process, they appear to actively seek reasons to reject returns, unfairly shifting the cost of return shipping onto the customer.
This approach is both inconvenient and unacceptable. Any reputable company would offer a prepaid return label as standard practice to ensure a more seamless and customer-friendly experience.
Additionally, the lack of professionalism and efficiency from the customer service team has been deeply frustrating. The entire return process was made unnecessarily difficult, reflecting a disregard for customer satisfaction.
26. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Radiator World
Dear Aida,
We are extremely sorry to read your review and hear that you feel this way about your buying experience with Radiator World.
However, we would like to clarify that returns for Reina products are handled directly by the manufacturer, not by Radiator World and the manufacturer does so in a highly professional, efficient and rapid manner with outstanding communication at all times. Reina and Radiator World has a strict return policy, in order to protect our valued customers and our company in ensuring that customers that want to return a product do so in the best possible method to ensure product arrives back in perfect/resaleable condition for a full refund.
As you know, when returning a product, we requested a few images to ensure the item was unaltered and fit for return. Once received, we kindly asked if you could secure the packaging slightly better with additional tape to ensure safe transit which would ensure that the product arrives to us safely and securely. A member of our Customer Experience team reviewed the images that you sent and due to the size and weight of the product, determined that the "amount and quality of tape" you had used to repackage the product could leave it exposed to damage and providing exceptional customer service and going above and beyond we requested you added additional tape of the external packaging prior to you sending the product back to us. Members of our expert team have made 3 phone calls and sent 2 emails to contact yourself personally over the last 3 weeks but unfortunately, at that point, you stopped all communication and not responding to us.
We strive to provide excellent customer service, and in this case, we were actively trying to assist you in completing your return.
We truly want to resolve this matter and are happy to assist you further if you are willing to continue communication. Please feel free to reach out so we can find a solution together.
Best regards,
Radiator World
Antwort von Radiator World
Dear Mrs Moira,
Thank you for your 5-star review! We're so glad to hear that your order arrived on time and met your expectations. We appreciate your support and look forward to serving you again!
Customer Experience Team
Antwort von Radiator World
Hi John,
From ordering to delivery, everything went seamlessly!
We're delighted you had such a smooth experience and truly appreciate your feedback.
Customer Experience Team
Fuss free order - Brilliant
Delivered on time. Item just as ordered. Good quality. No fuss. Easy to order..Brilliant service. No complaint at all
27. Januar 2025
Antwort von Radiator World
Hi Pamela,
Thank you for your fantastic review! We're so pleased to hear that your order was smooth from start to finish.
Hassle-free shopping and quality products are what we aim for, so it’s great to know we delivered. We appreciate your feedback!
Customer Experience Team
Got the radiator I needed at a good…
Got the radiator I needed at a good price and delivered as promised
30. Dezember 2024
Antwort von Radiator World
Hi Andrew,
Thank you for your glowing review! We're delighted you found the perfect radiator at a great price and that our delivery lived up to expectations.
It’s always our goal to provide top-notch service, and hearing your feedback makes our day. We appreciate your support and look forward to helping you again in the future!
Customer Experience Team
Item out of stock and replaced it fir…
Item out of stock and replaced it fir same price, larger model. Great service
13. Januar 2025
Antwort von Radiator World
Dear Graeme,
Thank you so much for your kind words! We're thrilled to hear that you were happy with the replacement and our service. Ensuring our customers are satisfied is always our top priority, and we’re glad we could provide you with a larger model at the same price.
If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!
Customer Experience Team
Replacement Radiator
I needed to replace some single panel radiators with double ones, but with the minimum of changes to my installation and Radiator world were very helpful in getting me the required information that in needed in relation the locations of the different mountings etc, to enable me to make the correct decision.
Once ordered the radiator was sent out promptly and the price was very fair for the product supplied.
I would certainly recommend Radiator World.
16. Januar 2025
Antwort von Radiator World
Dear Jim,
Thank you for sharing your experience! We're so glad we could assist you with the information you needed to make the right choice for your installation. It’s great to hear that the ordering process was smooth and that you found our pricing fair. Helping our customers find the perfect solution is what we strive for!
We truly appreciate your recommendation and look forward to being of service to you again in the future.
Customer Experience Team
Radiator
Ordered my radiator online then emailed the customer service team to arrange a delivery date which suited me. Delivered on time. The radiator is now in my new bathroom looking and working great.
5. August 2024
Bewertung ohne vorherige Einladung
Antwort von Radiator World
Dear Nat,
Thank you for your kind words! We're thrilled to hear that your radiator was delivered on time and is now a great addition to your new bathroom.
It’s fantastic to know it’s working well and looks great too. If you need any assistance in the future, don’t hesitate to reach out. Enjoy your new bathroom!
Customer Experience Team
Antwort von Radiator World
Dear Lee,
Thank you so much for your kind words and positive feedback! We're thrilled to hear you were happy with our product and the speedy delivery.
Your satisfaction is our top priority, and reviews like yours make our day! We look forward to serving you again in the future.
Customer Experience Team
Excellent service
9. Januar 2025
Antwort von Radiator World
Dear Tracy,
Thank you for your wonderful review! We’re delighted to hear you were pleased with our service. It’s always our goal to provide an excellent experience, and your feedback means a lot to us. We look forward to assisting you again soon!
Customer Experience Team
great quality and experience at competitive price
It was easy to browse through the website and choose the right radiator for my requirements. First time I've bought a chrome towel radiator 1800 X 750(mm) from this company. The price was competetive. The radiator looks like premium built. It is securely packed with extract foam pads around all edges to avoid dents. The order processed dispatched same day and delivered next day which is very quick.
I do definitely consider them for my future projects.
7. Januar 2025
Antwort von Radiator World
Hi Srikanth,
Thank you so much for your thoughtful and detailed review! 🌟 We're thrilled to hear that your first experience with us was such a positive one. It's great to know you found our website easy to navigate and that your new chrome towel radiator not only met your expectations but arrived safely and on time.
We take pride in offering quality products at competitive prices, and it means the world to us that you're happy with the build and packaging. Your kind words about considering us for future projects genuinely make our day, we’d love to help with whatever you need next!
If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to make every experience just as seamless as the first.
Warm regards,
Customer Experience Team
Exceptional Service
As a person who very rarely leaves reviews. I normally do it when I am extremely angry. However, the service I received from you deserves applauds.
I came across Radiator Word using a web search. I order my radiators but one was out of stock and could not be delivered until well into the New Year. I called and spoke to Sarah who not only spoke to me about my options but understood I was in the office at work with little time to sort out a new selection. She took the time to email me a whole list of in stock options and the links to them on their site. That way I could look overnight and speak to her the next day. This kind of caring, understanding customer service is something I have not experience in a very very long time. Following this experience I have now ordered the remaining radiators for my home from your company. Things happen but what make this company exceptional is the personal touch and effort that was put into my order and subsequent orders. As well as the staff that handled my order. I will most definitely recommend your company to anyone looking to purchase radiators.
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Radiator World
Dear Tracey,
Thank you so much for taking the time to share such a thoughtful and glowing review! It truly means the world to us, especially coming from someone who rarely leaves reviews. We're beyond delighted to hear that Sarah went above and beyond to assist you and that her care and understanding made such a positive impact.
We believe exceptional service should always come with a personal touch, and it’s wonderful to know that you felt supported every step of the way. Your kind words are a testament to the hard work and dedication of our team, and we'll be sure to pass along your compliments to Sarah – she’ll be thrilled to know she made such a difference.
Thank you also for choosing Radiator World for the remaining radiators for your home. It’s an honour to be part of your journey, and we’re so grateful for your trust in us. Should you need anything else in the future or have questions about your order, please don’t hesitate to reach out – we’re always here to help.
Your recommendation means everything, and we’re so grateful for your support. Wishing you all the best with your new radiators and your beautiful home!
Warm regards,
Customer Experience Team
Towel Radiators arrived very quickly
Towel Radiators arrived very quickly - have now had them installed and they are looking great and working well - would definitely recommend
29. November 2024
Antwort von Radiator World
Dear Stuart,
Thank you so much for your kind review! We’re thrilled to hear that your towel radiators arrived promptly and that you’re happy with how they look and perform now that they’re installed.
It’s always rewarding to know our products meet expectations and enhance our customers’ homes. Your recommendation means a great deal to us, and we truly appreciate your support.
If you ever need assistance in the future or have any questions, please don’t hesitate to get in touch – we’re always here to help.
Wishing you all the best with your newly installed radiators!
Warm regards,
Customer Experience Team
Not a good start
I ordered and paid for two radiators to be delivered in two days Just got notification one will be delivered on the date agreed with no date for the second !! Also stated it was in stock and " white glove delivery " The e-mail now states "Kerbside delivery" does that mean they dump it at the roadside ?? Will they not carry it 6 meters to the door ??
18. Dezember 2024
Bewertung ohne vorherige Einladung
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