Premiumtechrepair Bewertungen 

Garmin satnav sent in October, message back from PTR saying no fault found.
Satnav has still not been returned to me and emails are being ignored.
Appears to be a scam company, out to make easy money and not do repairs.
If anyone from the company reads this review, you should be embarrased and really need rto up your game if you are genuine.

Update: 20/05

Finally had a response from Dan (19/05) to confirm a return of the device has been booked in and agreed to the refund. As of today, 20/05 - I have received the unit back (all good except the issue caused during the original fix) and pending receipt of the refund.

Things are incredibly slow and frustrating, in terms of communication, however I will say they have been very good with the associated actions once agreed.

If Dan can get the house in order and manage the business better I’m sure it would be fine. Feels very much a job too big for one person.

Update: 17/04.

I received another nonsense response to advise of a power cut in the area and pleading patience whilst they ‘work through the backlog’ of emails! This was the 2nd March and nothing further despite numerous chases!

Honestly, they are an absolute disgrace. All seems great to start with but then it all falls apart and you’re left in limbo constantly and fobbed off with nonsense excuses of power cuts or network issues.

@Dan, or whatever the real name is, respond to my chases and either pay to have my unit fixed or send it back and refund me for what I have paid so far!

Update: so after posting I finally get a response advising they can’t fix it due to it being the programme chip and it needs to go to a 3rd party company for Numark!

I have responded advising elements of the consumer act that it is their responsibility to cover any 3rd party costs or refund me and return my device.

No response again for over 2 weeks!!

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Another negative review to add to the list!!

What started out a smooth process with Dan, I sent my Numark Mixstream Pro+ off for repair as one of my volume faders had snapped.

A couple of hiccups with collection but was well communicated and the unit was safely received, ‘fixed’ and subsequently returned. All was going well!

Upon attempting to use my returned unit, the headphone jack was no longer working and I couldn’t hear anything. However this was again a smooth process of communication and return to be further investigated!

It’s now been 2 months since and despite a couple of responses to advise still investigating and not sure what the issue is, I am now receiving absolute radio silence in any attempts to get an update!

Interested to hear what other negative reviewers that have seemingly been stung have done to escalate/get their unit back/reimbursement etc!

PS5 HDMI port fix

Great service, requested a quote online with a response within 2 hours!

Dropped the console off on lunch and was ready for collection within an hour.

Easy and efficient, thanks.

First rrpair would of got 5 stars only it came bavk with danaged screen Sent my sat nav to have a new screen as they damaged it and get no reply via email had since before Christmas 2025 gone broke i would say

sent my cd player in for repair. i got emails all the way through from joe and was repaired and sent back quicker than expected. great company. great service.

Got my technics turntable repaired by these recently. Had a week to test and all is working great again. Took just over a week and was a fair price. Highly recommend. Thank you Dan.

This site is a SCAM!

I sent my laptop to this service in November, 2 weeks later I was told that my laptop was awaiting parts and I was told this would be 1-2 weeks for the parts to arrive.

Since then it has been radio silence. I have emailed a bunch of times and received no responses, the phone number listed on the site isn’t manned.

I am now emailing them telling them to send me my laptop back immediately and cancel any repairs as I just need my laptop, but it’s still radio silence.

Absolutely disgraceful, I would give 0 stars if possible.

Simon could not have been more helpful to someone so non-techy as me Put on and dealt with all the queries immediately. If only my iPod classic were repairable, I would send it to premium tech repair immediately confidently knowing that it would be in safe hands.

A GARMIN was sent 8 weeks ago for a new battery and the fee paid and a reply came back that additional work was required and they would invoice for payment when it was ready to be posted back.
Nothing more despite several e-mail reminders to them.
The telephone number 01904571205 does not connect.
Are they still operating?

Sent my CD player that would not read discs. They had it so long I had to chase them, they said they were 'waiting for a part'. Eventually they sent it back to me with the same fault it had in the first place. When I emailed them about it they did not reply. I dont reccommend using this company, waster of time and stealer of money

DO NOT USE SCAM SITE. They take your money and don't actually do any work.

DO NOT USE THIS COMPANY, I sent my satnav for usb socket replacement. They had it six months, there excuse was they had a technician leave so were struggling. When I contacted them for a progress update they said they found another problem with the board. I authorised the repair which would be a extra cost. With no updates, I demanded my device back, and said I would collect from their registered business address in york as i just wanted my expensive device back, they returned it with a scratched screen. This cost me £60.

The repair took quite a long time to get done when I got update with reason for time taken to do. Reason was reasonable so I waited received my cd player back Friday works perfectly and looks like new. Apart from time very happy with service

I dont understand the negative reviews on here. I had a pleasant service from Dan and his team, I was kept updated on my controller whilst being repaired with pictures and a video when repaired.

I would definitely use again.

I wouldn’t recommend this place. I paid for a service that was never completed. After dozens of emails and no response, I finally got a message saying they had problems with their email. That’s not an explanation, just a way to buy time. After more than two months, I managed to get in touch again, but they told me my device was still in the queue and would be repaired the following week. That never happened.
I asked for my device back. It arrived not only unfixed but also damaged. I never got my money back for the service they didn’t perform. Avoid them if you don’t want hassle and stress.

Avoid this company. Very poor communication - weeks to respond to emails. Failed to carry out the work agreed within 5 months. Had to be asked repeatedly to return the unrepaired item. Eventually returned someone else's charger along with my item and have - still - failed to arrange to collect this. Had to be asked repeatedly to provide a refund for the work not carried out. I say again, avoid this company.

This company, if they exist, has had my I pad since the end of October.
I've had one progress update on 7/11/25 ( the initial repair time was given as 3-5 days).
Subsequently they have not replied to e-mails, nor picked up the phone.
I realise I haven't waited for as long as some!

This company is the worst I ever had to deal with. I booked a repair with them that they charged me twice. They told me that they will refund me the extra charge but haven't heard from them ever since, despite I have sent several emails and try to get them on the phone, but they are impossible to reach. I'm definetely seeking legal advice now.
Don't bother to book any service with them.

Such, such a shame. Why? Why trade in this way? Why? The individual people you speak to on the phone (when you do get through after hours) seem so genuine. Now seeing all the other reviews, realise what a mistake this was and that is such a shame. Similar comments to other reiews about time to mend and delays but our equipment has been broken. In carrying out the repair, something else has gone wrong and it is now rendered useless. Lost the cost of the equipment and the repair - over £400.00
The company promised us a refund but that never materialised; they are now ignoring our emails.

My husband is so wild about the situation that he is going to drive up to visit the premises and physically get the refund. My option is to pursue this legally because, legally the company have failed in meeting the Consumer Rights 2015 legislation.

It is just a shame, particularly when you want businesses to do well, that you have to receive such shocking and disrespectful treatment and that you have to warn other people. Where is the respect

i sent my turntable to premium tech repair on September 20 after they practically hovered over me with instant replies the moment i showed interest in paying them...
They told me i would have it back, serviced, in 20 days
20 days past and nothing, i reached out myself to nly be told they hadnt even looked at it yet. no apology, no explanation, just that they were busy.
after 40 days of being forgotton about, i gave up and demanded my turntable back, this is when the circus really began.
They shipped it back through FedEx who then misdelivered it to the wrong address, lied about where it was, and took days to locate it. And when it finally arrived?
It was completely destroyed.
Not “a bit scratched,” not “slightly cracked” — I mean:
Glass platter smashed, lid hinges ripped and broken, it as like someone had tried playing football with my turntable. it is literally 10x more broken than it was when i sent it to them.
The final insult is where Fedex requires the shipper to open the damage claim, so obviously i contact premium tech repair, and what do they do?
Absolutely F all, they dont answer their phone, their emails, so i have zero acknowledgement and no way to file a damage claim.
So to summarise:
- Really interested when taking my £34.99 (which i still havent got back)
- Fail to even look at my record player
- Fedex cuck up the shipping
- Record player turns back up shagged
- and now are ghosting their customers
This is honestly the most frustrating experience i have ever had with what seems to be the most unprofessional companies you can deal with.

Please avoid them with all costs.