Premiumtechrepair Bewertungen 

Sent a laptop for screen repair last September (2025), it came back in December and the screen was smashed, presumably as it was poorly packaged. I contacted them and they sent a label to return it to be replaced. Since then I have had no responses to emails and the telephone number has an answer machine message telling you to email. This computer belongs to the charity I work for and we thought repairing it was going to be straightforward. At the moment we are out of pocket for the repair and a computer short.

Customer service is horrendous, i sent off the equipment on the 24th of February it is now the 25th of march and all I have received is confirmation of receiving my equipment which was over 3 weeks ago. Since then I have written several emails asking for an update and had zero.it is especially frustrating as they had told me it will only take a week. The system they have doesn’t work, they should take a deposit and then take a payment once it’s repaired.instead taking your money and leaving you guessing!

Sent a Sat Nav for repair in August, followed by a confirmation email. It is now March of the following year and they take no phone calls and reply to no emails. They were quick enough on the phone when chasing the business. Left with no recourse and a lot of money down. Very disappointed.

On January 29th I had my Akai AP-206c turn table delivered to this company and despite what I thought was adequate protection the turntable cover was broken in transit.
Even though they have emailed me to inform me that they cannot find fault with the turntable that prompted me to advise them to return to me.
After several unanswered emails and two telephone calls(to message) I was informed that a the telephone query would prompt a reply within one working day. No response. Unfortunately I read the reviews on this company before I sent them my turntable & had I known of their incompetence I would not have used them.
They have my turntable & yet show no indication that they will return it. How can this be an efficient organisation or is it some peculiar scam.
I feel my only recourse is to seek address in the small claims court

23/3/26

Turntable has now been returned in my original packaging. The lid is indeed broken but this could not have happened on original journey. Packaging was substantial and fragile tape used. No repair has been made and the playing arm was not even secured for the return but left to bounce around. Appalling service - lazy and sloppy. Do not use this company.

Hi Tech Team

I just wanted to say what an amazing service you have provided from start to finish thank you 😊 I will definitely be using your service again in the future if needed.

Thanks again

I know they have my very exepensive
speaker as they have confirmed it but two months later there is radio silence on whether it can be fixed. I have sent several messages all met with ailence.

It is a very expensive speaker which i use for work and I have no idea if I will ever see it again. Do not use!

The company appear to respond to these reviews so maybe they could update me?

At first things seemed good, quick response about the possible problem with my Technics turntable, Felt confident that they knew what they were doing and they seemed to have experience with and the parts to repair the problem. I purchased a turntable inspection. All seemed good, FedEx picked up and I had confirmation that it had been received.
That was the last I heard, over a month later I contacted them to get an update, got no response. I then did some Internet exploring and found many negative comments about them and inaccuracies within their Web site.
I decided to requested my turntable back untouched, again no response, this went on for months until I had exhausted all possible avenues bar taking legal action, at which point I had communication from them and got my turntable returned to me.
So all I'll say is beware! The 'company' isn't as slick and shiny as the Web site suggests. If you use them be prepared for problems. I would give negative stars if I could due to the inadequate performance and total lack of communications from them.
To sum it up, I lived on a barge for years, I wouldn't touch them with your bargepole let along mine.... you have been warned.

Still waiting for a refund for a repair that hasn't been completed. Contact is non existent. They are a disgrace. It took months to get my equipment back and it still doesn't work

Sent in our Nintendo switch to be repaired. They said they only recieved an empty box 😡this clearly isn’t true, emails sent being answered. Police say it’s a civil matter so going to have to go higher to get my switch replaced

I had a very positive experience with Premium Tech. I sent my sat nav for a check, they kept me updated every step of the way, and I received my device in less than a week. I will definitely use their service again. Thank you.

These guys do sn amazing job and are very competent at finding a fault will definitely be using them again

Gave them a £500 MIXER back in October 25. Never heard back. Basically they have stolen it. Sent so many emails and messages on their website pleading for a response but nothing!.. DO NOT SEND YOUR EQUIPMENT HERE! YOU HAVE BEEN WARNED.

I am still waiting for an update regarding the parcel I sent in September 2025. I have emailed twice to request an update but have not received any response. I would appreciate a prompt reply and clarification on the status of my parcel.

I have used Gamer-Tech now called premieretecrepair (?). I was very happy with the company and my laptop was repaired and sent back on time. There was a nice lady, Michelle who used to answer the phone and explain and discuss the problem.
Now there is no phone service and only email service they do not answer the emails despite repeated messages.still waiting for reply.

I have read several other reviews and it appears, this company is not worth waiting for if they don’t answer the message.

Their service had detetiorated badly.

I placed an order with this company, they never responded quickly at all so I decided to look at the reviews online and saw very bad reviews so I decided to cancel my order. My order was £49.99 when I asked to cancel my order they said they would refund me but would keep £8 to pay for the courier which hadn’t even turned up to pick up the item so I should’ve been refunded the full amount but I wasn’t

This was their response -
We have cancelled the order and issued a refund, less the £8 charge I mentioned.

With all due respect, you can pursue this however you see fit.

We have had our terms and conditions checked by Trading Standards in the past, and it was actually them who told us to put a clause in our terms and conditions to say that once a collection has been booked, that the customer is not able to cancel the order.

So, we don’t legally have to refund anything at all, but as we have not done any work on it, we are happy to refund everything apart from the collection cost as this had already been charged once the collection was booked.

You had to check the box to accept these terms on placing the order.

I will not be using this company in future and I suggest you don’t either. I found a much better company out there that does the job cheaper and has way better reviews than this place.

Please do not use this sham of a company. Sent my dj mixer to them and responses were prompt but when it arrived i was sent damage photos of my fader which have clearly been forcibly damaged. I was told the mixer had been poorly packaged which is rubbish as box was intact when eventually received my product back a few months later. It would appear that it was damaged by them to make me pay for more work. They didn't respond for nearly 6 weeks of me asking for updates. A disgrace of a company who are nothing but scam merchants.

DO NOT USE, THIS IS A SCAM COMPANY, YOU WILL NOT RECEIVE YOU ITEM BACK OR BE ABLE TO CONTACT THEM. THEY TAKE YOUR MONEY UPFRONT AND THATS THE LAST YOU WILL SEE OF IT

This service is a scam, do not use them and look elsewhere. They owe me money for a refund and are ignoring all of my emails.

Disgusting service, disgusting attitude, never answer the phone, just a ridiculous lying message.
Many many emails ignored, they've had my record player around 4 months now, legal action being taken to recover goods and payment.

Garmin satnav sent in October, message back from PTR saying no fault found.
Satnav has still not been returned to me and emails are being ignored.
Appears to be a scam company, out to make easy money and not do repairs.
If anyone from the company reads this review, you should be embarrased and really need rto up your game if you are genuine.