Possum Play Bewertungen 175

TrustScore 4.5 von 5

4,6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My children (9 and 3) both loved the possum play pouffe we got them for Christmas (an expensive gift but has brought so much joy and play I think it’s worth it!). I decided to get this folding base fo... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Endless fun and great quality - our kids love it! The Possum team is very professional and we received the couch in no time. Highly recommend!

Bewertet mit 5 von 5 Sternen

Fabulous ⭐⭐⭐⭐⭐ We have several Possum Play items. Great quality. The grandchildren love them. Wonderful for imaginative play. We bought the play couch to have as a spare bed for sleep overs.​

Bewertet mit 2 von 5 Sternen

The possum play couch has not been fully unwrapped as it’s a gift for Christmas but seems okay. I am now regretting not getting another brand but liked how this was a business created by two mums. I d... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Kindermöbelgeschäft

Vom Unternehmen geschrieben

The 5-star rated kids play sofa loved by thousands of families across Australia, New Zealand and the UK. Inspiring open-ended, energy burning, imaginative play. Machine-washable covers, CertiPUR-US® certified foam, screen-free everyday play that is fun for the whole family.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

175 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 75 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

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Bewertet mit 5 von 5 Sternen

ImaginativePlayExplosion

OhMyGoodness! Our daughter absolutely loves her play couch! Her imaginative play is beautiful to watch and be apart of, Thank you so much 🙏🏾

29. März 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Natalie, thank you so much for your review. We're ecstatic to hear that your Possum is loved by your daughter and encouraging boundless imaginative play. Here's to many more adventures and magical moments ahead! xx

Bewertet mit 5 von 5 Sternen

Love our Posum

Super fast delivery and such a versatile piece of furniture. I think my husband and I are enjoying it more than our daughter. Our nephews love it too and can’t to come over and play with it. Looking forward to adding more pieces over time. One of the best purchases we’ve made.

21. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Kerry, Thank you for your lovely review. We're so pleased that we could make your experience a positive one. Here's to many more adventures and endless playtime fun! xx

Bewertet mit 5 von 5 Sternen

My grand kids love this couch along…

My grand kids love this couch along with their grandfather and cousins. It’s a multitude of fun used in every aspect of play. You just don’t realize until you have one. All I can say is love it love it. An everyday fun piece for play.

1. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Jo, We're so glad to know that your Possum is igniting creativity and fostering endless hours of play for your grandchildren. Here's to many more years of play! xx

Bewertet mit 5 von 5 Sternen

It keeps on giving!

Our friends have one & after seeing how much our kids enjoyed playing with it we got one. It keeps on giving!! It is used everyday and the kids absolutely love it! Possibly the greatest thing we have ever bought them. Kids aged between 5-11y/os and all of them play with it, albeit in different ways. Highly recommend!

27. März 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi lovely, Thanks so much for your kind words. We're thrilled to know that your Possum is adored by kids of all ages and is not just a toy, but a companion for years of play and adventure. xx

Bewertet mit 5 von 5 Sternen

Their favourite toy!

Amazing toy. So worth the investment. My kids swear it’s the funnest thing they’ve ever played with and I’ve noticed real advancements in their gross and fine motor skills since playing. I can’t believe all the shapes they come up with. Great for a spare bed too!

3. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi lovely, We're thrilled to know that your kids are loving playtime with with their Possum, creating cherished memories and developing key skills along the way. xx

Bewertet mit 5 von 5 Sternen

Absolutely love this couch

Absolutely love this couch. My 21 month old loves moving the little pillows round already. And when her 4 big cousins came round they caused complete chaos and had an absolutely amazing time for an hour!

14. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Judith, Thank you for taking the time to leave us a review! We're so thrilled to hear that your Possum is sparking so much fun and play and providing hours of entertainment for not just your little one, but other family members too. xx

Bewertet mit 5 von 5 Sternen

Happy with my Possums Play couch

Super fast delivery, great product, lovely colour selection. Indeed wipeable. The little one seems to like it and plays with it every day - so far a good investment.

23. März 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Antonia, Thank you for sharing your review. We're delighted to hear that your little one is having a blast with their new toy, and we look forward to being a part of their playtime for years to come. xx

Bewertet mit 4 von 5 Sternen

Well made, flexible, fun but advert a little misleading

Overall I like the sofa. It’s well made, covers are washable and my sons have already played with it a lot. I bought it following an advert on Facebook. I would say that having seen the advert again since I do think it is a little misleading. There are extra bits/cushions in those pictures which are not part of the sofa I got and I don’t recall being offered extra. I think it is a very flexible play item but I think the advert suggests there are more iterations than is in fact the case.

18. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Beth, Thank you for your feedback! We're glad to hear that you're enjoying the flexibility and fun of the Possum Play Couch. We offer a variety of add-ons, including popular options like armrests that you can purchase on our website. For inspiration on different builds with the standard eight cushions, you can check out the builds section of our website at https://possumplay.co.uk/pages/builds. We appreciate your support and hope your sons continue to enjoy their playtime with the couch! xx

Bewertet mit 5 von 5 Sternen

My daughter loves it great quality very…

My daughter loves it great quality very happy that I choose this brand highly recommend

13. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Karolina, Thank you for your kind words! We're delighted that you're so happy with your Possum! We know your daughter is going to love it for many years to come! xx

Bewertet mit 5 von 5 Sternen

I love this sofa

I love this sofa - my children love playing with each part of this modular sofa. It sparks creativity, fun, and it's pretty easy to clean (always a plus when you are a mum!).

16. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Anto, We appreciate your review! It means a lot to us to know that your Possum is sparking hours of imaginative play and creating magical moments. x

Bewertet mit 5 von 5 Sternen

Our children love them

Our children love them, we have 3 sets now, would highly recommend.

17. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Footprints! We're overjoyed to hear that your children are enjoying The Possum! We love our nursery customers and so thrilled knowing the Possum is making so many little ones happy. Thank you for choosing us to be a part of your centre's playtime adventures. x

Bewertet mit 5 von 5 Sternen

So comfy and looks lovely too

Arrived quickly, just needed to zip up the zips and could use it immediately, my daughter loves sitting and reading on it

10. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Tom, Thank you for taking the time to leave us a review! We're glad to hear that your daughter is already loving her Possum! x

Bewertet mit 5 von 5 Sternen

Brilliant! Highly Recommend.

Quick postage and neat compressed packaging. The sofa is brilliant!! Our kids (3 and 7 months) absolutely love it. It's doing exactly what we wanted in helping them to be active and imaginative on days when we have to be inside rather than just being served endless cups of pretend tea and cake! Highly recommended. Hoping to order more.

17. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Hazel, Thanks so much for your review. We're so glad to know that your Possum is igniting creativity and fostering endless hours of play. xx

Bewertet mit 5 von 5 Sternen

I'm thrilled with the Possum Play…

I'm thrilled with the Possum Play Couch! It's incredibly versatile, allowing my little ones to create all sorts of games and shapes. It arrived within 4 days of placing my order. I couldn't be happier!!

Fran

17. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Fran, We're so grateful for your positive feedback! It's wonderful to know that your little one is loving their new toy and creating memories that will last a lifetime. xx

Bewertet mit 5 von 5 Sternen

we LOVE our Possum Play couch

we LOVE our Possum Play couch. Regina was quick to answer and assist with our queries- thank you Regina!
the couch is fantastic and I am so glad we got it.
Our son (2 years) uses it for play everyday.
We create-forts, slides, rocking boats- SO MUCH FUN!
Highly recommend! it will not disappoint.

28. März 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Adele, We're overjoyed to hear that you're enjoying your Possum! Thank you for choosing us to be a part of your little one's playtime adventures. xx

Bewertet mit 1 von 5 Sternen

Terrible customer service

Terrible customer service. The courier forgot to leave information about where they left the parcel, all it said on the tracking page was 'Left with a neighbour' and a blurry photo of feet and a corner of a door. I spent days asking around the neighbourhood and going to neighbours and didn't find my parcel. Also, I have extreme phobia of bugs and the thought of my parcel living for days in a home with fleas or bedbugs, was driving me insane! All customer service did was make me wait until the bloody courier remembered where he left the parcel 6 DAYS LATER. Of course it didn't arrive on time for the intended purpose, I had to write a few angry emails. I said I want compensation for all the trouble they caused me and the wasted time to search for my parcel like a bloody beggar but everyone literally ignored me and all I got was a 'So sorry for the inconvenience'.

Also, the smell when I finally opened the pacel was horrifying. Covers need immediate wash before use and it's a struggle to put them back on.

Besides all this, the play couch is alright, little one likes it. Too bad the experience killed the magic this famous sofa promised. Just another overrated brand that spends more finance on marketing than what actually matters. I will tell everyone I know to not bother with them. So extremely disappointed.

10. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Elitsa, Thank you for your feedback. We apologise for any inconvenience caused by the delivery issue with our delivery partner, Parcelforce. It's part of their standard policy for such a large item, for them to deliver to a neighbour if no one is home to accept the delivery.

We're relieved to hear that we were able to help track down further information about the delivery of your parcel and confirm its receipt by your neighbour.

Rest assured that the Possum is vacuum-sealed for travel, so it's highly unlikely to be affected by any environmental factors like bugs. Occasionally, there may be a faint odour upon unpacking, but this is rare and harmless and typically dissipates within a few hours.

We're delighted that your little one enjoys the Possum, and we look forward to the years of play ahead. If you have any further concerns, please don't hesitate to reach out.

Bewertet mit 5 von 5 Sternen

Love love love

Cannot recommend this play couch enough! And i can also clearly say its not only for kiddies. I found my husband playing with shapes and setting his stage as his fav hehehe mind you the baby was asleep.
My bubba is only 12 months and loves the different shapes it makes. every time he wakes up from a nap its different!

I cannot wait to see what he comes up with when he is big enough to do it himself.

Easy to set up. Easy to use. Lovely to look at. Lovely to play with. Love the colours. Love love love
If your thinking about it. Do it.

Lastly i also love how personal the company is. The moment i followed them on instagram there was a message from them straight away. Yes i know it wasn't personalised specifically to me but i liked that extra attention to detail to reach out to their customers

Thanks again guys.

9. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi lovely, thank you so much for sharing your review. We're so happy your family are loving their Possum Play Couch. xx

Bewertet mit 2 von 5 Sternen

Don’t expect it to arrive on time

I so wanted to love this after being
recommended by lots of mums. I spent time researching different options of Play sofas (over 6 months) so not a whim purchase.
Bought in the Black Friday sale with a decent discount knowing it would not be delivered until February. Which was fine. We were willing to wait. However I reached out several times for updates and reassurance, who wouldn’t when they took nearly £400 out of my account instantly. No response. Customer service is terrible. And then despite no product or response from emails asking for a simple update on expected delivery date, constantly bombarded with emails on other products to buy!!!
Anyway sofa finally runs up 29/2 so just within the late February deadline. Fine. Opening it up my whole house stunk of fish. Not just a little smell. I’m talking rotten sardines fish.
Was told to let it settle or put it in the garden (February uk weather 🙈) or wash the covers? The covers that I’ve just struggled to zip up in the first place?
Thankfully it did settle smelly wise with a couple of cold nights of windows open but I’m not sure the zips will actually last if I do wash it because they were also dodgy 😂
Anyway the kids do love it and would rate it’s play factor 8/10 and much to my annoyance my son wanted the big wedges!
Here we go again.
No mention of pre order when I (he) spent £100 of his saved up pennies that it was pre order! Yet now apparently it’s on back order until June 🤪

So kids yes will love it. Adults be warned the customer service is non existent and will leave you frustrated by the bucketload

26. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Jodie, We value your feedback. Due to overwhelming demand during our sale events in which you purchased both your items, we sometimes decide to (at popular request) open up pre-sale orders to ensure as many customers as possible can take advantage of our discount while it's available. We make every effort to be transparent about pre-sale status, both by making sure to clearly represent this on the product pages, and re-confirm in the confirmation email. I'm sorry that you were caught out by this.

I apologise as I wasn’t able to locate a number of your emails regarding some of your other concerns, but please feel free to email us at hello@possumplay.com.au if there’s anything else we can do to assist you. We’re thrilled to hear your son is loving his play time with The Possum and know he has many years of fun ahead of him.

Bewertet mit 1 von 5 Sternen

Slow shipping, Christmas disappointment

I purchased a play couch in the Black Friday sale this year on 27 November - here we are two days before Christmas and it hasn’t arrived (and won’t be here for Christmas now). Wait, actually, the armrest has arrived but not the rest of my couch, making for a fantastic Christmas present for my two little girls…NOT. Very disappointed and regretting the purchase, and it’s not even here yet.

23. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Possum Play

Hi Sarah, thank you for your feedback. We're very sorry that your Possum did not arrive in time for Christmas. When you placed the order during the sale, it was a pre-sale order and shipped out as soon as we were able.

Unfortunately, while we made every effort to ensure timely delivery, there were delays experienced by AusPost due to the busy holiday period. We understand this doesn't alleviate the disappointment of not having your purchase in time for Christmas, and we're truly sorry for any inconvenience this has caused you and your family.

We know your little girls have many years of play ahead of them and hope that they love their Possum!

Bewertet mit 1 von 5 Sternen

Unreasonable delivery delay and no customer service

Ordered in late November with ‘guaranteed delivery before Christmas’ and now the latest shipping update is delivery by 5th of January. Whilst Australia post is not within their control, they took 9 days to ship it from when I placed the order. Zero help from customer service. Would not recommend dealing with this business.

26. November 2023
Bewertung ohne vorherige Einladung
Possum Play-Logo

Antwort von Possum Play

Hi Emily, thank you for your feedback. We're very sorry for the delay you had in receiving your order. Despite our efforts to ensure timely delivery, we understand and share your disappointment.

Whilst AusPost delays are out of our control, we always do our best to ensure a good experience for all our customers. Your package was shipped ahead of the Christmas cutoff, and we lodged complaints on your behalf with AusPost to expedite the process. Additionally, we refunded half of your postage cost as a gesture of goodwill.

Whilst it might not have made it in time for Christmas, we hope your little ones are loving their Possum all the same. xx

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